I have an issue with a collection I arranged with Parcel Monkey. They (City Link) were supposed to come yesterday to collect but no one ever showed up. However, their tracking status says otherwise, that a package has been collected.
I checked the tracking again today and it seems like they have mysteriously delivered something to the other end.
I contacted Parcel Monkey to inform that the driver never showed and I would like to cancel my order as it's time-sensitve and would prefer to use collectmyparcel (with dhl) which never disappoint. Parcel Monkey replied back and insisted that the package has been collected already as per tracking status.
What am I suppose to do now?