After my rather expensive day,what with the car failing its mot and the council tax bill due I logged into my emails to find my virgin ebill.
I'm meant to be on the 2 for £20 offer,but it doesn't work out that way as theyre charging me £5 to pay each bill! its because a few years back i was signed up for dd with them and one month they took the dd out of my account 3 times,i had to foot the bank charge that followed and I never did get a refund out of them so seeing the £5 payment charge made me see red!!
I rung them and got a rather snotty woman who said either pay by dd or pay the £5 charge so asked to be put through to the cancellation dept.
Spoke to a very nice lady and boy did I moan lol
told her that 2 for £20 wasnt working out,my call charges were high and I had been a customer for 12 years.
Sooooo I told her I wanted to jack both the services in and go with another isp as there were some good offers about such as a free wireless router,free laptops,cheaper bb for a number of months etc etc
She decided to send me a free netgear wireless router and changed my tariff so that I pay £20.49 a month that includes the £5 payment charge and for that i get my bb and my phone line with free local and national calls
wahhheyyyyyyyyy I'm very happy with the result :) after my crappy day lol