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Item not as described?

Breadboy Avatar
5y, 8m agoPosted 5 years, 8 months ago
I bought an item on Amazon described as "like new", but when it arrived it was very scratched up; nowhere near "like new". What am I entitled to do? I am not happy at all.
Breadboy Avatar
5y, 8m agoPosted 5 years, 8 months ago
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Comments/page:
#1
File a complaint with Amazon and ask for a refund.
Your going to have to send it back first.
banned#2
Start a thread on HUKD

or better still,

click the help button on amazon ;)


Edited By: csiman on May 20, 2011 10:33
1 Like #3
Please don't post useless responses.

dtovey89: would I have to pay the return postage? That was like half the item cost... so there wouldn't be much point.
[mod]#4
Get in contact with them and cite Section 13 Sale of Goods Act 1979 - "goods will correspond with their description".
#5
I take this is an amazon Marketplace sale.

In this case the first thing to do is to contact the seller using the contact information provided. If you are not happy with the response you get from them, just file a claim and Amazon will investigate.

Have only had one problem with Marketplace refunds etc and that was the company failing (although they had agreed to) refund postage. In this case Amazon said they could not force a postage refund, but they reimbursed us as a "good will" gesture.
banned 1 Like #6
Breadboy
Please don't post useless responses.

dtovey89: would I have to pay the return postage? That was like half the item cost... so there wouldn't be much point.

how is telling you to look at AMAZON HELP a useless response?

It tells you all you need to know in detail

Of course, if you like mixed answers and are lazy, then carry on pal

too me all of 5 seconds to find this:-

Arranging Marketplace Returns and Refunds

When you buy an item from a seller at Amazon Marketplace, you should be able to expect a high standard of customer service, both before and after you receive your order.

Returns

If you receive an item that is different to what was described, or that is clearly in worse condition than indicated, please contact your seller directly to report the defect or damage within 14 days of receiving the shipment. You should be able to reach an amicable agreement with one another. If necessary, you can return your item to the seller for a refund. If you need to return an item due to a fault on the part of the seller, you can request that the seller also reimburse you for return postage costs, however please bear in mind that the seller is only obliged to refund you the total cost of the order in these circumstances. To be eligible for a refund, you must contact your seller within 14 days and you will need to return the item to your seller in the same condition you received it within 30 days of shipment.

Please note that items purchased from Amazon Marketplace sellers need to be returned directly to the seller and not to Amazon.co.uk.

If the item you purchased is a software title, your seller may refuse to accept the return if the item is not defective, damaged or different than described. When writing to the seller to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise.

As with the Amazon.co.uk retail returns policy, there are no returns of large items more than 14 days after delivery.

This returns policy does not affect your statutory rights.

Except as described under 'Refunds' below, shipping and handling charges for returning Marketplace items are borne by the buyer. To ensure the safe return of the merchandise, we suggest that you return any item valued at over GBP 40 with a tracking number such as that offered by Royal Mail Recorded Mail service. If the order is valued at GBP 50 or more, we suggest that you insure the shipment for the value of the merchandise. Find more information below on how your refund will be handled.


Edited By: csiman on May 20, 2011 10:41
#7
Goods are sold as used albeit in a like new condition so to a degree I would expect some minor evidence of the product having been used. However, it will depend on what the comments are on the seller's product listing.

If you are not entirely happy communicate with the seller first and then if you get no reply in a day or so go through the A to Z guarantee feature of Amazon
#8
csiman: I saw that already but wanted an opinion from those experienced with this sort of thing.

simplyjimbo: it simply said "condition - like new", and since his was the only one described as that, I took it over the others. It's actually very poor condition, I would say, meaning that if I went for the other ones described as "good condition", I probably would have got something better looking! I just don't like the deception used.

I messaged him on the 15th regarding the postage method by the way, and he never responded. I then sent him a message yesterday about how unhappy I am, and have had no response as yet. Given his lack of response to my other message, it's unlikely that he's going to respond, so should I go to the top already and file a complaint?





Edited By: Breadboy on May 20, 2011 10:50
banned#9
What marketplace seller is it from?
#10
Breadboy
Please don't post useless responses.

dtovey89: would I have to pay the return postage? That was like half the item cost... so there wouldn't be much point.


Im pretty sure you'll have to pay to return it before they process a refund and maybe reimburse the postage costs.
#11
"dj_wildman"
banned#12
Get in contact with the seller. If it's not as described then return it, the seller should pay the return postage.

If he doesn't want to pay for the postage, file an A-z Claim on Amazon and represent your case in there. Maybe take a picture of the damage, upload it to imageshack and post the link to the image in your case.
#13
I think he's just not going to respond though... like I said before, he did not reply to a message sent on the 15th (and I got a despatch email 2 days later).
#14
Breadboy
I think he's just not going to respond though... like I said before, he did not reply to a message sent on the 15th (and I got a despatch email 2 days later).

Yes I would file a claim. If the seller gets in touch with you are resolves the issue in the meantime you can simply withdraw the claim once you are happy. I did this last week.
#15
Ask for the refund, then u will b sent a pre paid postage , print it out , put ur stuffs in the box and post it or sometimes dhl guys come to pick it up, u dnt need to pay for anything , that's why I like amazon, easy , done it twice, the Amazon sellers are like that, they advertise item as new but they r not
#16
I just got a refund email, telling me that the amounts would be credited to my account within 10 business days. There was no mention of returning the item, so does this mean that I get to keep it?
banned#17
Breadboy
I just got a refund email, telling me that the amounts would be credited to my account within 10 business days. There was no mention of returning the item, so does this mean that I get to keep it?

are you serious?
#18
csiman
Breadboy
I just got a refund email, telling me that the amounts would be credited to my account within 10 business days.There was no mention of returning the item, so does this mean that I get to keep it?
are you serious?

Yes very serious.


I have had about 5 or 6 refunds from Market Place sellers on Amazon and although I always follow up asking how they would like the item returned (without incurring further costs to me) in all but 1 case the seller has replied that I should keep the item or dispose of it as I see fit.



Edited By: Plum on May 30, 2011 13:21
#19
Easiest thing, just contact Amazon as csiman says. You put in your telephone number and they ring you back that very second. They only requirement from you is that you have sent emails and waited three working days for a reply. If you have not had a reply, or the reply was not satisfactory, Amazon then step in for you. Believe me, it really is that easy.

Amazon recently did this with one of my orders and I have to say they were fantastic, they refunded my money, paid within 1 day and despite me asking the company that I bought it from for a return address, they never sent me one, so I got to keep the order.

Just read the rest of your thread, looks like you got lucky too in keeping the goods :)

Edited By: maccy1 on May 30, 2011 15:10
#20
csiman
Breadboy
I just got a refund email, telling me that the amounts would be credited to my account within 10 business days. There was no mention of returning the item, so does this mean that I get to keep it?

are you serious?

I've told buyers on eBay to keep the item if they like & also refund then.
It also saves me given them refund on postage that I always give back.
banned#21
WheresMeNuts
csiman
Breadboy
I just got a refund email, telling me that the amounts would be credited to my account within 10 business days. There was no mention of returning the item, so does this mean that I get to keep it?

are you serious?

I've told buyers on eBay to keep the item if they like & also refund then.
It also saves me given them refund on postage that I always give back.

I was referencing OP asking strangers on a shopping forum whether he can keep the item rather than actually asking the buyer ;)
#22
WheresMeNuts
csiman
Breadboy
I just got a refund email, telling me that the amounts would be credited to my account within 10 business days.There was no mention of returning the item, so does this mean that I get to keep it?
are you serious?
I've told buyers on eBay to keep the item if they like & also refund then.
It also saves me given them refund on postage that I always give back.

Wow, they are good guys out there, would not document that too much though, or everybody will be asking for a refund! :D
#23
csiman
WheresMeNuts
csiman
Breadboy
I just got a refund email, telling me that the amounts would be credited to my account within 10 business days. There was no mention of returning the item, so does this mean that I get to keep it?

are you serious?

I've told buyers on eBay to keep the item if they like & also refund then.
It also saves me given them refund on postage that I always give back.

I was referencing OP asking strangers on a shopping forum whether he can keep the item rather than actually asking the buyer ;)

Jeez, I was just asking for the experiences of others (the whole point of this subforum, right?), since Amazon made no mention of returns. So can you just stop judging me like that? You did it in my other eBay thread too... why the heck do you do that?

Edited By: Breadboy on May 31, 2011 11:03: typo
banned 1 Like #24
Because you ask stupid questions?
#25
You guys are being cruel to the OP :|
#26
dimebars
Because you ask stupid questions?

I do not recall asking your opinion... but then how is asking the experiences of others stupid?
#27
And the prize for most ignorant post of the thread goes to...............

dimebars
Because you ask stupid questions?
banned#28
Breadboy
csiman
WheresMeNuts
csiman
Breadboy
I just got a refund email, telling me that the amounts would be credited to my account within 10 business days. There was no mention of returning the item, so does this mean that I get to keep it?

are you serious?

I've told buyers on eBay to keep the item if they like & also refund then.
It also saves me given them refund on postage that I always give back.

I was referencing OP asking strangers on a shopping forum whether he can keep the item rather than actually asking the buyer ;)

Jeez, I was just asking for the experiences of others (the whole point of this subforum, right?), since Amazon made no mention of returns. So can you just stop judging me like that? You did it in my other eBay thread too... why the heck do you do that?

Amazon help fully documents the returns procedures! oO
#29
csiman
Amazon help fully documents the returns procedures! oO

csiman you seem to be getting all unhinged about a simple request for information and advice.

Marketplace returns are not all written in Amazon terms and conditions.

The op stated that when refunded no mention of returns was made. You cannot simple parcel the item off to Amazon as it will never get where intended and as for asking for further info this is a hit and miss affair on the site.

The seller was at fault and Amazon has found in favour of the op and refunded. The op has no further obligation towards the seller, who, if they wish the items returned should do the chasing up and cover the expense up front.

I do always send a courtesy email offering them the opportunity to recieve the item back at their expense. As I said before I have only once been taken up on that.
#30
They did not mention it in the email they sent to me... so I thought that my case may have been different, and I am certainly not going to make assumptions about something that they did not confirm themselves. So can you stop that attitude? It's just really annoying.

I was looking for other peoples' experiences, not "common sense" replies! All you have been doing is cluttering up the thread and not helping at all.

And predictably, you like dimebars' answer... which coincidentally, also happened to be the only other useless reply in the thread. If you have something against me for God knows what reason, then perhaps you should vent that frustration elsewhere...





Edited By: Breadboy on May 31, 2011 19:37: typo

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