Bought an item off eBay.co.uk, arrived today. Well, it didn't actually, as the packaging had been opened and item, and what I can assume, stolen.
I have contacted the seller, with pictures of how the packaging arrived, and they have told me I will need to claim with royal mail to get my money back. There is what they said:
you have to go to your local post office and get a claim form if you need the singned for recipt i can send it to you.You have to claim with them and they will refund you your money
Sorry and Thanks xxxyyy'
Do I have to make the claim, or is it the sellers responsibility?