Item lost in post... - HotUKDeals
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Item lost in post...

Ravster Avatar
9y, 6m agoPosted 9 years, 6 months ago
Hello,

Bought an item off eBay.co.uk, arrived today. Well, it didn't actually, as the packaging had been opened and item, and what I can assume, stolen.

I have contacted the seller, with pictures of how the packaging arrived, and they have told me I will need to claim with royal mail to get my money back. There is what they said:

' Hi
you have to go to your local post office and get a claim form if you need the singned for recipt i can send it to you.You have to claim with them and they will refund you your money
Sorry and Thanks xxxyyy'

Do I have to make the claim, or is it the sellers responsibility?
Ravster Avatar
9y, 6m agoPosted 9 years, 6 months ago
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(27) Jump to unreadPost a comment
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2 Likes #1
Think you need dino for this one.
Perhaps giving the courier a call to find where you stand then get back in touch with the ebayer
#2
/me calls dino
2 Likes #3
Until The Item Reahces You In The Stated Condition, It Is The Sellers Responsibility. I think the seller has to do the claim, but i might be wrong. Give Dino A PM :)
1 Like #4
It is the sellers responsibilty to make sure the item reaches you as described and they are the ones that will need to make the claim with the post office, not you. They are just being lazy and trying to get out of it by seeing if you will do it for them.
#5
n1ck09
It is the sellers responsibilty to make sure the item reaches you as described and they are the ones that will need to make the claim with the post office, not you. They are just being lazy and trying to get out of it by seeing if you will do it for them.


That's exactly what I though and posted above, but Thanks For the clarification :)
2 Likes #6
I remember when i had an item stolen [and just packaging sent] I had to make the claim myself [buyer] Because I had the packaging. But if i remember rightly the seller had to confirm too.
1 Like #7
someone nicked something from right outside my door once and just left the packaging. rang royal mail to complain about the postie (for leaving an item outside the door, an item that wasnt signed for) and the sender is the one who claims the money back, then hopefully sends it on to you
1 Like #8
n1ck09
It is the sellers responsibilty to make sure the item reaches you as described and they are the ones that will need to make the claim with the post office, not you. They are just being lazy and trying to get out of it by seeing if you will do it for them.

Spot on :thumbsup:
If you didn't sign for it I'd start a Paypal dispute if the sellers does not refund you within 48 hours. I say this early because it was obviously not packed adequately, so it's down to him to sort out.

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1 Like #9
I've been told by the post office people that there has to be no flaps on the packaging. For example if you fold a jiffy bag in half your surposed to cello tape each side of the bag,just incase it gets caught on the machine and they have to open it if it gets stuck apprently
1 Like #10
Try not to take an arse-hole approach with the seller though, It won't do any favours.

Just explain that you've checked and its a sellers responsibility etc.
#11
add-man
I've been told by the post office people that there has to be no flaps on the packaging. For example if you fold a jiffy bag in half your surposed to cello tape each side of the bag,just incase it gets caught on the machine and they have to open it if it gets stuck apprently


Yeah I tape mine up very nicely so that it's hard to get in... even for the buyer :giggle:
#12
dinosteveus
Spot on :thumbsup:
If you didn't sign for it I'd start a Paypal dispute if the sellers does not refund you within 48 hours. I say this early because it was obviously not packed adequately, so it's down to him to sort out.


Thanks dino!
#13
ade2j
Yeah I tape mine up very nicely so that it's hard to get in... even for the buyer :giggle:


Same here :giggle:
#14
add-man
I've been told by the post office people that there has to be no flaps on the packaging. For example if you fold a jiffy bag in half your surposed to cello tape each side of the bag,just incase it gets caught on the machine and they have to open it if it gets stuck apprently


Don't get me started on the post office!! :w00t:

See thread entitled 'Expired Postal Order'! :w00t:
#15
Iom-RF
Try not to take an arse-hole approach with the seller though, It won't do any favours.

Just explain that you've checked and its a sellers responsibility etc.


I didn't say take an 'arse-hole' approach. :x
The seller obviously does know 'what's what' and they could prove awkward. It's best being firm but polite with them.

Ravster

' Hi
you have to go to your local post office and get a claim form if you need the singned for recipt i can send it to you.You have to claim with them and they will refund you your money
Sorry and Thanks xxxyyy'
#16
dinosteveus
I didn't say take an 'arse-hole' approach. :x


No you didn't say whats the best approach at all, If he turns round and says "was obviously not packed adequately, so it's down to you to sort out."

It won't look very good!, Polite but firm is best.

I don't know why you're jumping about looking for a fight today Dino, Someones clearly peed you off!!
#17
Timeout please.

http://www.powwows.com/gathering/images/smilies/grouphug02.gif
[helper]#18
What iritates me is that you get sellers who say in the blurb they're not responsible if it goes missing in the post and you can pay £x extra for insured delivery (even for items under £32 etc). There must be a great many ebay sellers who either don't know what they are responsible for or they are hoping the buyers don't know......

After reading some of the earlier threads about Ebay and postage I'm alot more savy thanks to the likes of Dino and others... so cheers :thumbsup:
#19
gari189
What iritates me is that you get sellers who say in the blurb they're not responsible if it goes missing in the post and you can pay £x extra for insured delivery (even for items under £32 etc). There must be a great many ebay sellers who either don't know what they are responsible for or they are hoping the buyers don't know......

After reading some of the earlier threads about Ebay and postage I'm alot more savy thanks to the likes of Dino and others... so cheers :thumbsup:


I agree. :thumbsup:
I may have been 'blunt' earlier but that's because this kind of 'treatment' by a seller is out of order. The seller has a duty to supply the buyer with the item they have purchased in the condition as described to the best of their ability. If they do not package the item sufficiently, then it is down to them to rectify the problem. Why should the buyer be inconvenienced even further?
The seller in this case should have asked for 'evidence' of the item's packaging then refunded the buyer in full. That is the correct way to do it.
Only the buyer can decide on the 'best' thing to do, based on the sellers response and sales etc.
#20
Cheers you guys for the vast amount of responses!

Have contacted the seller earlier, politely at that, but just waiting for a response
#21
Ravster
Cheers you guys for the vast amount of responses!

Have contacted the seller earlier, politely at that, but just waiting for a response

Are they a 'big' seller or just occasional? Your next 'move' depends on their response to your email. Good luck.
#22
Well, they have 149 feedback, 98.7% positive feedback!
#24
Hi there, I know I am a bit late in replying - when you make a claim you have to enclose the posting receipt (the white post office one) which shows the postage paid so the seller would have to be the one to sort it out.

I have sent a couple of things which have got lost/damaged and I have always sorted it myself, so if they do try and be funny then go through Paypal as you won't be able to claim yourself without the receipt.
#25
mrszerrouk
Hi there, I know I am a bit late in replying - when you make a claim you have to enclose the posting receipt (the white post office one) which shows the postage paid so the seller would have to be the one to sort it out.

I have sent a couple of things which have got lost/damaged and I have always sorted it myself, so if they do try and be funny then go through Paypal as you won't be able to claim yourself without the receipt.

Are you a R/M person?
Paypal was not an option in this case I'm afraid.
#26
dinosteveus
Are you a R/M person?
Paypal was not an option in this case I'm afraid.


NOOOO! I am not a Royal Mail person - how dare you insult me by insinuating that I work for them :giggle: (Sorry no offence posties, I have just been subjected to a few, erm, useless ones)

I have just had the unfortunate experience of having to claim from them a few times and on the claim form it states that you need to send it the white postage receipt in with the form.

Come to think of it though, all my missing parcels were sent by 'standard parcel service' so I did not have a recorded slip, they may want that as well as/instead of the white slip.
#27
mrszerrouk
NOOOO! I am not a Royal Mail person - how dare you insult me by insinuating that I work for them :giggle: (Sorry no offence posties, I have just been subjected to a few, erm, useless ones)

I have just had the unfortunate experience of having to claim from them a few times and on the claim form it states that you need to send it the white postage receipt in with the form.

Come to think of it though, all my missing parcels were sent by 'standard parcel service' so I did not have a recorded slip, they may want that as well as/instead of the white slip.


Soz for the 'insult'. Before the EPoD came in to use last year I had loads of R/D items go 'walkies', now I hardly get any. I think they do a really got job with my R/D and S/D items, especially for what they charge.

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