Item never arrived , how do i go about initiating a chargeback ? - HotUKDeals
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Item never arrived , how do i go about initiating a chargeback ?

killerbee Avatar
6y, 1m agoPosted 6 years, 1 month ago
right then.. i ordered something from a site which i thought was legit... havent recieved my item and its been a month, no replies whatsoever from them so the only alternative is for me to initiate a chargeback but ive never doen this and how do i go about it and does Lloyds TSB even do them?
killerbee Avatar
6y, 1m agoPosted 6 years, 1 month ago
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banned#1
what site? and what was the product?
#2
If you bought by credit card then you can do a chargeback, if debit, then you will have to check with your bank.
#3
Check the individual terms of your card by law under s.75 of the consumer act you have a like claim against your card provider. In other words because the seller has breached the contract, you can claim against the card issuer for the breach. under law there is a min amount of 100 although your card provider may accept smaller claims
#4
Visa chargeback via the bank on a debit card should be easy enough.
#5
schizoboy
Visa chargeback via the bank on a debit card should be easy enough.


+1

Just phone the bank up and they will try to recover the money back to you but it can be a very lengthy process
#6
contact your card providor would be the first point of call, after you have exhausted all appropriate avenues in attempting to rectify the situation.....keep copies of all correspondence

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