I brought some earrings from a confetti store over the phone and paid for delivery all on debit card but it has not turned up over a week late. i called the store this morning and the guy really didn't seem to care he said he would look into it but they had despatched it 1st class so 'it should have been delivered'.
i have now had to re-purchase them from another store paying for a trackable service but why should i need to pay twice? can i ask for a refund for the 1st order when i have not recieved it?
where do i stand?