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Itunes help please!

nkje02 Avatar
6y, 4m agoPosted 6 years, 4 months ago
Could really do with some help please peeps, my user on my laptop completely messed up so had to delete it and create a new one, its said all my data was saved but when ive opened itunes up ive had to install it all again from scratch and lost everything. Ive still go some things on my iphone but i downloads a load of videos which i hadnt had chance to put on my iphone now there gone and cant find them anywhere, also my library is completely empty.

Please could somebody tell me how to get back the things i paid for but hadn't put on my iphone and how to transfer all the songs from my iphone back to my library in itunes please.
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nkje02 Avatar
6y, 4m agoPosted 6 years, 4 months ago
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#1
it said do i want to save the files, i clicked yes but now cant find them so dont no if it saved them or not.
#2
dcx_badass
Ok, well we can't really help until you tell us that.
where will they have gone, not sure how to find out. Im really not very good with this kind of thing sorry!
#3
I lost all my itunes such a painful day. :(
#4
nkje02
dcx_badass
Ok, well we can't really help until you tell us that.
where will they have gone, not sure how to find out. Im really not very good with this kind of thing sorry!


When you said 'it said all my data was saved' - What exactly said this? did iTunes pop up and say 'all your data saved' ? or something else.
#5
When i deleted the user it said something along the lines of do you want to save all folder content and i clicked yes
#6
dcx_badass
nkje02
When i deleted the user it said something along the lines of do you want to save all folder content and i clicked yes

What version of Windows do you have?
Check here if Vista/Windows 7:
C:\Users\{Username}\Music\iTunes


ive checked there, there not there.
#7
Search your computer for files ending in .itl (itunes library), that will give you a clue as to where your music is.
#8
Babbabooey
Search your computer for files ending in .itl (itunes library), that will give you a clue as to where your music is.
ive done that it bring up one thing but i click on it and it does nothing, doesnt open anything.
#9
Hold shift and double click on your itunes icon.
When it asks which library you want to open, navigate to the aforementioned .itl file, and it should open up the library.
#10
mmmmmmmmmmmm if i am reading this correctly nkje02 you have deleted the user profile on your windows x machine? when doing so windows prompts you whether you want to save the data for that profile? you have said yes to this, if i can correct as its been so long plus i am getting old - the saved data will be on your c drive - i think it calls the folder old_xxxx (xxx = old your name)

good luck - u must have selected an area to save your old files - try searching for a specific file you know for sure you had before filename*.* should do the trick
#11
BPD
mmmmmmmmmmmm if i am reading this correctly nkje02 you have deleted the user profile on your windows x machine? when doing so windows prompts you whether you want to save the data for that profile? you have said yes to this, if i can correct as its been so long plus i am getting old - the saved data will be on your c drive - i think it calls the folder old_xxxx (xxx = old your name)

good luck - u must have selected an area to save your old files - try searching for a specific file you know for sure you had before filename*.* should do the trick
found all the songs i downloaded from tesco and amazon in there thanks but still cant find the missing itunes things.
#12
go to apple discussions on their website - all you need to know is there. fret not.
#13
right ive found them and put them all back in my library but now when i click sync it says "the iphone 'home's iphone' cannot be synced. you do not have enough access privileges for this operation. Any ideas what this is?
#14
lol - go to control panel the users and ensure that the account you are using has admin rights - then go to the location of the folder on the c driver - right click then properties then go to security and ensure that the account has FULL rights then click ok - should be fine after that.

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