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Job / career dilema..what would you do?

GerryG Avatar
8y, 4m agoPosted 8 years, 4 months ago
Currently I work as an IT recycling supervisor with 6 members of staff that I manage on a daily basis. Recently I have been working at weekends and also standard Monday to Friday 9am till 5pm but I can and do work sometimes up till 8pm on average 2-3 times a week.

My work doesn't involve sitting behind a desk all day but I am actively working with my staff for example loading up 40ft containers of monitors, some monitors can be those big 21 inch sizes and if anybody who knows these can be very heavy..especially after you have lifted the 1st 20 or so then you become knackered.

Have come to a point now where I feel the company is taking the crap especially with regards to working at the weekends..considering I am on a set salary for the year. And the work that I am doing can be physically demanding I just feel I am not getting enough money for the work that I do. Have had a word with my boss recently but due to financial reasons the company cannot afford to up my salary.

Anyways...was chatting to one of my close mates..he asked me if I was interested in working at a call centre..I previously worked for DWP (Dept for Work and Pension) long term dealing with members of the public and also on the telephone. When my mate stated to me how much he was on I was gobsmacked to say the least. He works 3 days on doing 11 hour shifts, then 2 days off, then 3 days on etc etc. He gets 4 tea / lunch breaks..one every 2 hours for 15 minutes, 30, 15 and 30 minutes..and to cap it all off he is on £1500 extra per year than what I am on...plus good perks and gets a bonus if he introduces new staff to the company.

I am seriously considering changing over to his job, have had a vast amount of experience dealing with the public in the past plus there could be a chance in the future the company may give me a line manager / supervisors role...but I guess I am afraid to take the plunge in case I do not like the job..but same time I won't have to work practically 7 days a week and have a more relaxing job sitting at a desk talking / advising customers.

I guess this is me ranting...what would you do?
GerryG Avatar
8y, 4m agoPosted 8 years, 4 months ago
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Comments/page:
#1
Call centres can be horrible though...


i know my mate he works in them.


He does 4 x 12hour shifts in a row, then has 4 days off.
#2
Well to be honest..when I was working for DWP it was like a call centre also..but only 9-5 job..I would prefer to work 3 days then 2 days off..usually after doing 8 hour shift the other 3 hours may go in quickly..I hope lol :)
#3
vengod
Call centres can be horrible though...


i know my mate he works in them.


He does 4 x 12hour shifts in a row, then has 4 days off.


no way, working 48hrs in a row
#4
I currently work shifts (five days/nights on, five off at 12 hours per day) and do in general like them however I don't think I could 12 hours in a call centre regardless of the money and benefits.

John
banned#5
Set wage you say. Does that mean you do not get paid for extra hours till 8pm or weekends? That is illegal.

Anyway, you must be mad to want to work in a call centre. Staff turnover is very high at these places for very good reasons. Depends who it is for though (I'd imagine BT, VM would be up there as the worst judging by the poor service they offer on the whole).
#6
csiman
Set wage you say. Does that mean you do not get paid for extra hours till 8pm or weekends? That is illegal.

Anyway, you must be mad to want to work in a call centre. Staff turnover is very high at these places for very good reasons. Depends who it is for though (I'd imagine BT, VM would be up there as the worst judging by the poor service they offer on the whole).


I work overtime if jobs need to be done but do not get paid for it. Well if it is illegal then heads will roll tomorrow morning, been doing weekends for past 5 weeks or so and 8pm some nights during the week..call it dedication to my job and hence I was thinking of moving to a job where I was on set hours.

Dunno what actual call centres are like but cannot be as bad as DWP.
banned#7
yep - if you have a contract of employment with contractual hours on it and a wage on it, then they cannot make you do any overtime without payment on at least the hourly rate. If you are low paid, then they may even be breaking the minimum wage laws too.

No offence but how come you worked on a helpdesk at the DWP if you don't understand basic employment law and minimum wage rules?
banned#8
And how good a mate is he/she? He won't say how bad it is if he gets a bonus for getting you a job there.

The fact they pay existing staff bonuses to recruit indicates they have a high staff turnover which doesn't bode well.

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