Anyone had the same problems I've had with John Lewis and their supposed 'Never Knowingly Undersold' policy?
They still love using the slogan, because it creates a nice cosy, friendly image, but there are strict conditions (below) which are rigidly applied. I particularly like the bit about the competitor having to display price clearly adjacent to the item! I've failed to persuade them, for this reason, to match a very clear undersale on a large item, despite crystal-clear evidence that it was on sale in the other shop at the lower price.
Their policy is now so watered down with get-out clauses that it's of very limited value. Any other thoughts?http://www.johnlewis.com/jl_assets/pdf/nku_oct08.pdf
Terms and conditions
Competitors products must be identical
in terms of make, model, size and colour.
Competitors products must match our service
conditions which are:
- display price clearly adjacent to the item
- have equivalent delivery timescales and stock
availability (i.e. they have it in stock if we have
it in stock).
Competitors offers must have identical
products and be under the same promotional
terms (e.g. when a competitor advertises money
off a product or group of products well match
the promotion for the same products).
We will not match a price thats only available
to individual customers or groups, such as
account holders or club members.
We take additional charges into account such
as fitting and delivery.
We dont match outlets such as factory outlets,
membership clubs, market stalls, duty free shops,
mail order catalogues, the Internet and home
Whilst we normally try to obtain special order
lines which are not part of our stocked range,
we reserve the right to refuse to match prices
on such orders where it would be uneconomic
for us to do so.
The local area is an 8 mile radius from the branch,
details of the exact area this covers are available
from customer services in your local branch