John Lewis 'Never Knowingly Undersold' policy - is it now 'Never Knowingly Agree an Undersale'? - HotUKDeals
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John Lewis 'Never Knowingly Undersold' policy - is it now 'Never Knowingly Agree an Undersale'?

£0.00 @ John Lewis
Anyone had the same problems I've had with John Lewis and their supposed 'Never Knowingly Undersold' policy? They still love using the slogan, because it creates a nice cosy, friendly image, but ther… Read More
Newbold Avatar
8y, 2m agoPosted 8 years, 2 months ago
Anyone had the same problems I've had with John Lewis and their supposed 'Never Knowingly Undersold' policy?

They still love using the slogan, because it creates a nice cosy, friendly image, but there are strict conditions (below) which are rigidly applied. I particularly like the bit about the competitor having to display price clearly adjacent to the item! I've failed to persuade them, for this reason, to match a very clear undersale on a large item, despite crystal-clear evidence that it was on sale in the other shop at the lower price.

Their policy is now so watered down with get-out clauses that it's of very limited value. Any other thoughts?

http://www.johnlewis.com/jl_assets/pdf/nku_oct08.pdf

Terms and conditions

Competitors products must be identical
in terms of make, model, size and colour.

Competitors products must match our service
conditions which are:
- display price clearly adjacent to the item
- have equivalent delivery timescales and stock
availability (i.e. they have it in stock if we have
it in stock).

Competitors offers must have identical
products and be under the same promotional
terms (e.g. when a competitor advertises money
off a product or group of products well match
the promotion for the same products).

We will not match a price thats only available
to individual customers or groups, such as
account holders or club members.

We take additional charges into account such
as fitting and delivery.

We dont match outlets such as factory outlets,
membership clubs, market stalls, duty free shops,
mail order catalogues, the Internet and home
shopping channels.

Whilst we normally try to obtain special order
lines which are not part of our stocked range,
we reserve the right to refuse to match prices
on such orders where it would be uneconomic
for us to do so.

The local area is an 8 mile radius from the branch,
details of the exact area this covers are available
from customer services in your local branch
Other Links From John Lewis:
Newbold Avatar
8y, 2m agoPosted 8 years, 2 months ago
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#1
I suppose the terms are clear to everyone so we can't complain too much. I know I've had some bargins from them before using N.K.U. just have to look around a bit.
#2
'Never Knowingly Agree an Undersale'?

+10
#3
I've had issues with them but it seems to be certain stores that put up major resistance.

A couple of things that may help is getting photographic evidence and emailing this to undersales or taking it in-store. If its not possible to do this then trying to get an undersale at different stores usually yeilds at least a positive result!
#4
I've had issues,,,look elsewhere now not worth the hassle,,,Voted with my feet,,,
#5
longbowassassin;4610618
I've had issues,,,look elsewhere now not worth the hassle,,,Voted with my feet,,,


Doing the same now. Used to trust them, but not any longer after they wriggled out of matching a competitor. ;-)
#6
It is difficult to comment not knowing what the item was you were attempting to get from John Lewis for a reduced price or, indeed, any other details including the prices involved.

Their terms as you have transposed seem clear to me. Did you know of these stipulations in advance of trying to gain a comparable price at John Lewis?

I would have problems with terms & conditions if they started to use vague/ambiguous terms such as "reasonable", or "expected", or "as agreed between all parties", or so on.

If you can provide more details & the evidence you presented to John Lewis then that may aid the discussion.

For my information, though, what do you hope to gain purchasing from John Lewis rather than going to the other supplier that is offering the item cheaper?

BFN,

fp.
(Who has never knowingly bought anything from John Lewis)
#7
fanpages
For my information, though, what do you hope to gain purchasing from John Lewis rather than going to the other supplier that is offering the item cheaper?


I'd guess that fact that they offer longer guarantees than most on electrical goods, 2yrs on white goods and 5 on TV's - for no extra charge.
#8
megalomaniac
I'd guess that fact that they offer longer guarantees than most on electrical goods, 2yrs on white goods and 5 on TV's - for no extra charge.


Thanks.

So, for, say a £500 HD-TV this could be a considerable expense to John Lewis if it fails in the fourth year when the original manufacturer's warranty elapsed after the first 12 months.

You cannot blame them, then, for making sure they do not knowingly under-sell by making misguided comparisons on products that are not like-for-like with respect to the price & other deal attributes before the incentive is honoured.

BFN,

fp.

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