just a heads up for anyone that uses catalogues.*please read* - HotUKDeals
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just a heads up for anyone that uses catalogues.*please read*

greyparrot Avatar
6y, 7m agoPosted 6 years, 7 months ago
hi all, i have always used the likes of very and additions and taken out buy now pay laters.
i always pay my balances well before they are due for payment however they changed there terms and conditions last year and i was unaware of this as i have always payed and they have taken it no interest or anything.
i have just recieved my statement off additions and they have taken payment plus interest even though the balance was cleared months ago.
when i rang them i was told its because i didnt tell them i wanted them paid off my buy now pay later so it just put me in credit therefore when they took the money and charged interest.
so i guess i am doing this thread for anyone who has used these catalogues with buy now pay later to check there accounts and also ring them to make sure your payments have come off the buy now pay later instead of putting you in credit other wise you will get charged 39.7%apr on the full amount.
greyparrot Avatar
6y, 7m agoPosted 6 years, 7 months ago
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#1
I just don't use the Shop Direct group at all. Too many horror stories of rejected vouchers, credit problems etc. etc.
#2
That is just ridiculous!
So, is this right, you have a debt with a company, you give them money as you always have done to pay off the debts, and they put that money into your buying account as available credit rather than paying off the debt? It's not a bloomin' savings account!
I hope that they waiver the interest they charged you asap without too much hassle.
#3
To be fair to them they do tell you on the statement before BNPL payment is due that you have to ring them and tell them, if the account is in credit all you had to to do was call
#4
sickly sweet
That is just ridiculous!
So, is this right, you have a debt with a company, you give them money as you always have done to pay off the debts, and they put that money into your buying account as available credit rather than paying off the debt? It's not a bloomin' savings account!
I hope that they waiver the interest they charged you asap without too much hassle.


yep correct never had a problem before but there t&c has changed in 2009 so yeah they leave you in credit and charge you unless you let them know.
they have given me the charge back as a good will gesture.
just thought i would pre warn you lot incase you were unaware like me.
#5
deanos
To be fair to them they do tell you on the statement before BNPL payment is due that you have to ring them and tell them, if the account is in credit all you had to to do was call


i didnt know this as i deal with all my payments online and under the terms and conditions it only says that if you pay in cash the full balance before the due date there will be no interest added.
nowhere does it say only if you tell them you want it off the BNPL.
too be honest you expect it to be paid off when you owe nothing else on the account i did not expect them to just keep putting me in credit.
#6
sickly sweet
That is just ridiculous!
So, is this right, you have a debt with a company, you give them money as you always have done to pay off the debts, and they put that money into your buying account as available credit rather than paying off the debt? It's not a bloomin' savings account!
I hope that they waiver the interest they charged you asap without too much hassle.


got it in one, i got stung with this a while ago I'm ashamed to say, I then decided it was better sat in my savings account than theirs if I have to ring them to get them to 'apply' it anyway, least I can get the interest instead of them. :thumbsup:
#7
greyparrot
i didnt know this as i deal with all my payments online and under the terms and conditions it only says that if you pay in cash the full balance before the due date there will be no interest added.
nowhere does it say only if you tell them you want it off the BNPL.
too be honest you expect it to be paid off when you owe nothing else on the account not except them to just keep putting you in credit.


I get paper statements and it does clearly state if you have a BNPL ending the next month and how much you need to pay and to phone and tell them , maybe switch to paper statements in future.

Im not a fan of the new system as you used to get another 3 months interest free when the added the items onto the account at the end of the BNPL
#8
michelleleemoo
got it in one, i got stung with this a while ago I'm ashamed to say, I then decided it was better sat in my savings account than theirs if I have to ring them to get them to 'apply' it anyway, least I can get the interest instead of them. :thumbsup:


did they give you the interest charge back? they did with me as a one off thank god.
#9
deanos
I get paper statements and it does clearly state if you have a BNPL ending the next month and how much you need to pay and to phone and tell them , maybe switch to paper statements in future.

Im not a fan of the new system as you used to get another 3 months interest free when the added the items onto the account at the end of the BNPL


well i know now lol. and i have 2 other accounts with BNPL from xmas that i have payed off and i have now told them i want the credit paying off the BNPL on them so hopefully i wont get anymore hassle.
#10
the one they charged me on was for goods £145 and the interest was £52 ouch.
#11
greyparrot
did they give you the interest charge back? they did with me as a one off thank god.


they did yes. I was totally oblivious until the date had passed, I had kept paying the money to the account and assumed (wrong I know) that it would automatically come off at the end of the peiod so didnt check for a while after date had passed (nothing else on that account)
#12
Ive just looked online and you can view your statements, here is one of the messages...


"Description Amount
The interest opt-out period on your BNPL item(s) is due to expire on 13/02/10.You will
see the items appearon your next statement plus interest.
To avoid any interest simply pay the cash price of £33.00 in full before 13/02/10.
To do this you MUST telephone and tell us your payment is for your BNPL
item(s).
Alternatively, you can spread the cost of these items as they will be included in your
minimum payment request."
#13
michelleleemoo
they did yes. I was totally oblivious until the date had passed, I had kept paying the money to the account and assumed (wrong I know) that it would automatically come off at the end of the peiod so didnt check for a while after date had passed (nothing else on that account)


same with me as i have done it before and it has come off the BNPL without me informing them.if they can charge me £52 on a £145 i wouldnt like to see my other which was for £900.
anyway i hope they have sorted that now.
but i find it strange as when i rang the other catalogue up about it they told me it has already come off the BNPL and that isnt due till feb 2011 and i havent asked them too so seems to me they do what they feel like.
if i wouldnt of recieved a statement today i wouldnt of known as far as i was concerned it was all paid off with nothing owing to the account.
1 Like #14
deanos
Ive just looked online and you can view your statements, here is one of the messages...


"Description Amount
The interest opt-out period on your BNPL item(s) is due to expire on 13/02/10.You will
see the items appearon your next statement plus interest.
To avoid any interest simply pay the cash price of £33.00 in full before 13/02/10.
To do this you MUST telephone and tell us your payment is for your BNPL
item(s).
Alternatively, you can spread the cost of these items as they will be included in your
minimum payment request."


oh well i didnt know but either way i have shopped many times with BNPL and never had a problem but then again i am not going to check there terms and conditions again after using them for years as they never let anyone know of the changes.
really they should of sent letters/emails for customers to check the t&c as they have changed but hey hoo its done now i just thought i would put it on here as not everyone knows.

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