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Just been ripped off by Shopto

£0.00 @ ShopTo
Ordered F1 2010 from shopto in the middle of January £24.85 it was pre order so I didnt expect it to turn up immediately yet I never got any emails for a while. I checked it recently and there was no … Read More
Couchwarrior Avatar
6y, 2m agoPosted 6 years, 2 months ago
Ordered F1 2010 from shopto in the middle of January £24.85 it was pre order so I didnt expect it to turn up immediately yet I never got any emails for a while. I checked it recently and there was no mention of it in my account, no order or preorder or delivered. I sent them an email requesting any information on the order and this is what I recieved

"Sorry to hear about this issue with your pre order. Our technical team have looked into your account and have identified the issue. When we came to process your pre order for F1 2010 we did not have enough funds on your account to process your order. This looks to be because of an under charge on your order of EyePet (£29.85), made on the 20/10/09. The payment taken from your card for this order was only £24.86, which has left a debt on your account of £4.99.

When we came to process your pre order this was seen on the system and the pre order was cancelled due to not enough funds being available on the account. Currently you will be able to see £19.86 in your account balance, which is the the amount you paid via PayPal minus the £4.99. You may re-order F1 2010 now and pay the difference. This means your account is settled and you will have no further problems when ordering with us. Apologies for any confusion caused here. "

I dont even remember about anything that happened 18 months ago, yet if I had been under charged I probably would lol, as it never happens. How can they suddenly decide after all this time I owe them money without any emails or anything else. Terrible customer service I wont be using them again an I have asked for a refund which will probably be £5 short
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Couchwarrior Avatar
6y, 2m agoPosted 6 years, 2 months ago
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banned#1
Check your spam folder, I bet their emails went there.
#2
When you pre-ordered, the amount you paid from Paypal would sit on your account balance as they never charge until dispatch (or just before). It appears that when you transfered this, there was already a 4.99 debit outstanding which your transfer settled leaving you with the 19.86 - this would have shown on your account balance (I know cause this happened to me when I pre-ordered too many items and lost track of what was where - my own fault :( ).

Did you buy anything from them between the EyePet and F1 2010? If not then they havent just discovered it, it must have been there all along?

They do send warning emails (as previous poster says - check spam) if they are about to debit and you dont have the funds. If you register a card with them they will always use this for any remaining balance ensuring that you dont miss a dispatch.

I think its annoying, but they have hardly ripped you off if the oustanding 4.99 has been on your account balance all along....
#3
the outstanding money has probably been there all along as I havent ordered anything since 2009, but I have no proof of what happened then and I am sure I did not get under charged for anything. If they thought this I should have been informed and corrected at the time not 18 momths later. TBH I would at that point have sent the item back
banned#4
Lol @ ripped off!

How can you class your own error ad someone ripping you off? And to the tune of a whole fiver! Call the fedz!
#5
go check your paypal/bank transaction archive and emails like you would when you cant remember.....

the lights out with this 1
#6
dimebars
Lol @ ripped off!

How can you class your own error ad someone ripping you off? And to the tune of a whole fiver! Call the fedz!


it wasnt my error if i buy something with a credit card the retailer takes the money that they need at that time, a fiver is still a fiver its still been ripped off no matter how much it is, the more frustrating point is waiting 6 weeks for a game and no explanation
#7
casparwhite
go check your paypal/bank transaction archive and emails like you would when you cant remember.....

the lights out with this 1


the amount is on my credit card for £24 which is what the price was at the time not £29, I dont keep emails or reciepts from things bought over a year ago
#8
I think people are missing the point here which is that I have had no explanation from them, the customer service is awful, the fiver is not the big issue but the fact I didnt get the game or an email explaining why
#9
jaydog69
Check your spam folder, I bet their emails went there.


dont have one, dont trust them, I check my own emails
[mod]#10
Poor show for not contacting you..........not what you'd expect. But everyone makes mistakes sometime.

I have nothing but praise for shopto.net.........they are far and away my favourite place to order from as they are so quick.
#11
Have you contacted them & spoken to them about this? (Rather than slagging them off on here)
banned#12
Ring them....they dispatched your order and took payment, they have no right to deduct any more from you for that order. It's only a fiver, but if the principle is peeing you off then ring consumer direct and get a complaint number....then ring shopto and tell them you have lodged a complaint and trading standards are waiting to her how shopto are intending to resolve the issue.
#13
Of course ive contacted them. I posted the reply and contacted again asking for a full redund and an explanation. Whats wrong ? Do i not have the right to complain about being unfairly treated anymore. So everyone decides its automatically my fault ?
#14
Of course ive contacted them. I posted the reply and contacted again asking for a full redund and an explanation. Whats wrong ? Do i not have the right to complain about being unfairly treated anymore. So everyone decides its automatically my fault ?
#15
dimebars
Lol @ ripped off!


that's what i thought...hardly "ripped off" X)
#16
So is there a limit to being ripped off now ? Not sending something thats been ordered and keeping a fiver is ok ? So when is it being ripped off ? Does the item have to be over £10 or is it even higher than that ?
#17
It's £22.85 now on shopto so you have saved £2
#18
dontasciime
It's £22.85 now on shopto so you have saved £2


lol yeah I'll get it from Zavvi and pay the extra £1
banned 1 Like #19
Ring them....they dispatched your order and took payment, they have no right to deduct any more from you for that order. It's only a fiver, but if the principle is peeing you off then ring consumer direct and get a complaint number....then ring shopto and tell them you have lodged a complaint and trading standards are waiting to her how shopto are intending to resolve the issue
#20
I think it's a bloody liberty, they foul up in 2009 and the problem sits there smouldering until you innocently buy something that they haven't sent you, then they don't have the good manners to contact you about either the money that may or not be owing to them or the non dispatch of the current order.
Memo to self - don't use this company
suspended#21
So they mess up two years ago, and instead of taking a loss of 5 quid because of THEIR mistake they then stop your next order 2 years later. So this isn't really your fault yet they want to punish you for it by not dispatching your order.

As chalkysoil said, Memo to self - don't use shopto again
#22
Couchwarrior

I dont keep emails or reciepts from things bought over a year ago


More fool you.
banned#23
lesson to be learnt here to is to keep email receipts forever. Its not like they take up much room lol
#24
opened a paypal dispute and got full refund, wont be using shopto again
#25
Couchwarrior
opened a paypal dispute and got full refund, wont be using shopto again

Another convert!

Glad PayPal made a judgement in somebody's favour (for once).

BFN,

fp.
banned#26
fanpages
Couchwarrior
opened a paypal dispute and got full refund, wont be using shopto again


Another convert!

Glad PayPal made a judgement in somebody's favour (for once).

BFN,

fp.


surely every dispute ends up going in someones favour :)
#27
And just ordered from the Hut £22.85 same price as shopto plus more Quidco. Its now 5 weeks late for the lads birthday though
#28
colinsunderland
surely every dispute ends up going in someones favour :)

I meant not PayPal's... the somebody being an individual :)

BFN,

fp.

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