Probably like many others am still waiting for a DHL next day delivery posted 2 weeks ago. At the time when I saw the courier was DHL I thought "great, at least it's a premium delivery company and not the HDN noddies". I know that the weather is playing a big part in all this, but then I came across this on their website that may also explain the delay...
DHL Domestic Information
DHL Domestic is now an independent business owned by Parcelpoint Limited (PPL), a sister company of Home Delivery Network (HDN), and is not part of the DHL group of companies.
In March 2010 DHL Express UK completed the sale of its UK domestic parcel delivery business to HDN, in a move enabling DHL to fully focus on its core strengths as the country’s leading international express delivery company. As part of the sale agreement, PPL has the benefit of using the DHL Domestic brand for the short to medium term.
The sale had no impact on DHL Express’s International Time Definite and Same Day express services, including Servicepoint and DHLitNow. The other DHL businesses in the UK – namely DHL Freight, DHL Global Forwarding, DHL Supply Chain, DHL Global Mail and Williams Lea were also unaffected by the sale.
HDN is a strong and well-respected company in the UK and the combination of HDN and Parcelpoint will certainly create an unrivalled service for all UK domestic parcel customers. The DHL Domestic management team who transferred with the business remain fully committed to serving their customers to the highest standard.
Should you have any queries, please contact DHL Express or DHL Domestic through your normal channel of communication.