hi, can anyone please help me out
i have ordered an item from La Redoute, this is my first ever order.
basically the item which i ordered is too small and i want to return it.
this is where i am confused, how do i return an item, i have opened up the item and tried it on but it says 'You cannot return an which has been used' i have 'used' it the try it on and it doesn't fit. so will they return it?
also how do i return it because the bag it came in is now open and cannot be sealed shut.
can anyone advise me on returning an item. what must i do to return it??? or exchange it for the same item but bigger size?