I moved to my town last July 4th, Agency was fantastic, brand new furniture in flat, even gave me a new tv and Dvd player and £4 on meter.
I move out Feburary 13th this year, and the problems begin bad.
First the previous tenant had a party, and left the flat full of dirt, smashed vodka bottles, empty cigarette packs, poo over entrance wall, toilet full of poo, ripped fire alarm from wall.
Anyway The landlord promises to take off £50 from rent if I clean it, which I make spotless, then she refuses the money saying I left the old flat a tip, when I spent about 10 hours making it spotless as im obsessed with cleanliness to the point I mop and hoover floor many times a day, and bleach toilet every day etc.
I felt insulted as the place was so much cleaned I even polished every sideboard, wiped walls, bleached toilet, shampooed carpet and such.
I didnt take pictures as I thought she was a nice agent.
Anyway back to current flat.(flat 2)
The toilet leaks, not fixed, the fridge has no door for freezer, everytime you use washing machine the sewage comes out of shower and smells like poo, the neighbours are junkies who have all night parties and sex orgies and police have been called many times.
Another big thing is when I saw flat at end of Janurary the roof needed new tiles so it was covered with a blue sheet, which means only 3 windows in the house even open, making a fire exit hazard as the ones that do have a sheer drop to street below. Also as I say the stench is bad when washing machine is on and I cant open window. The shower is now faulty as it is stuck on low flow, unless you put the heat to max or off, so you get a scalding shower or a freezing one, and theres no bath there, so I have no choice.
Because of the tiles every time it rains rain and damp comes in which makes us feel ill and get colds and not able to sleep.
There is more problems but I cant remember at moment.
I have reported and reported problems time and time again, all I have had is once a council member of staff came to my house at 7.30am in morning(luckily I was awake for college) to look at fridge, he spent about 10 seconds as he realised problem couldnt be fixed and went away. Also I have a fire alarm dangling from wall with bare electrical wires, which landlord wont fix.
Final problem for now is im on housing benefit, and EVERY month I get loads of phone calls saying they are worried im not going to pay, despite cheques being sent to them, and when I was at college I paid them 1 month in advance! so have a good history with them.
I phoned today to enquire about the problems again and she told me her boss told her "that as I saw these problems when I moved in, I accepted them so therefore they dont have to do anything"
I never saw fridge, I didnt know about sewage or problems, all I knew about was the tiles which were promised to be fixed by when I moved in.