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Laptop blue screen of death now nothing :-(

sassie Avatar
banned9y, 4w agoPosted 9 years, 4 weeks ago
Last night the blue screen with all the writing came on and turned computer off, then turned back on and 5 minutes later it did it again, when turned back on it did some kind of CHSDISK (something like that) when finished it said something like all disk changed or errors done and restarted, after 5 minutes on HUKD IE just went completely balnk, like a cream colour so closed page and there was nothing on desktop, apart from desktop picture it was completely empty, no mouse, icones, nothing. Turned off and back on and now nothing, on start up fan comes on (like normal) and after quick flash of screen goes to a black screen, i can get into BIOS and into safe mode. but wehen clicked to go into safe mode it goes to black screen with 5 lines of white writing. somebody please tell me what to do :-( :-(
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sassie Avatar
banned9y, 4w agoPosted 9 years, 4 weeks ago
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1 Like #1
What type of laptop is it?

I had the same problem with my dell laptop, called up dell and they talked me through all sorts of stuff to try, didnt work and I ended up having to revert to factory settings - meaning I lost everything

If not a dell (as they dont do dell) I would take it to a PC world and ask them to take a look at it
banned#2
Thanks kelly, its a medion and we dont have a pcworld that i can get too:-( and to be honest from what i have heard about them they are pretty useless. me not having much look with computers:-(
1 Like #3
if you have your windows installation disk, try booting that up to see if your screen works with that, alternatively try a Linux boot cd.

If the CD boots and the screen displays the image then you have a problem with your windows install and will have to reinstall your operating system.

Hope this helps

Chris
banned#4
right i am at section on this http://www.michaelstevenstech.com/XPrepairinstall.htm

Select the XP installation you want to repair from the list and press R to start the repair. If Repair is not one of the options, END setup. After the reboot read Warning#2!

i dont know what im supposed to press here, if possible i dont want to lose everythig, if i have to so be it
banned 1 Like #5
might as well ignore that bit as i did not do the warnings bit, so i take it i need to just reinstall now and lose everything. do i need to create or delete a partion?
1 Like #6
I'm not sure what point you're up to:thinking:

Are you saying that you didn't have 'Repair' as an option so you've stopped, or have you not yet got that far?

If you are at a point where you have no other option but to re-install Windows then do so BUT DO NOT create or delete a partion. What will happen then is that Wndows will be re-installed over the top of the previous version. You will lose your various settings (e.g. desktop wallpaper, shortcuts on your desktop) but all your programs & data will still be there & still be accessible.
banned#7
have had to do a complete reformat in reinstall, now when i press my wireless button nothing happens, could anyone tell me what i am looking for? is it the PCI modem as that and a few others have a yellow question mark:oops:
#8
Yellow question mark's Sassie, are to do, as you already know with components that aren't working. Normally caused by driver issues. So, for those that aren't working, do you have any cd's that came with them? If so, install as many of them as you have, and that will clear a few. The rest, you might have to download from manufacturer's site or other places on the net. See how you get on with install cd's 1st :)
banned#9
Ethernet controller driver installed = broadcom 44x 10/100 integrated controller
video controller driver installed = ati mobility radeon 90000/9700 series
mass storage controller driver installed = texas instruments PCIxx21 intergrated flash media controller
multi media audio controller driver installed = realtek AC 97 audio
pci modem = intel 537EA modem

right all the above i installed drivers but the one below had a problem. so im assuming this is my problem

network controller = intel (R) pro/wireless 2200BG network connection(there was a problem installing this hardware, an error occured during the installation of this device. The parameter is incorrect



I have written these on here in the hope if i have done wrong i can go back :oops:
banned#10
sassie
have had to do a complete reformat in reinstall, now when i press my wireless button nothing happens, could anyone tell me what i am looking for? is it the PCI modem as that and a few others have a yellow question mark:oops:



As mentioned in the PM - these are because the drivers for the devices havent been found and installed. As Boydent said, if you have the install discs for the machine, they will be on those. Failing that, on "D" drive, can you look at what it contains? It may be a single file with an extention .iso

Let me know what it is and says. It maybe all the drivers are actually located in the partition. But like anything, its difficult when things are not in front to see first hand!

You mention PCI modem? Im assuming you connect on broadband? If yes, how do you connect cable wise? Is it from a network port to a modem/hub? Or is it wireless?

Can you post what items that have the yellow exclamation mark.
banned#11
sassie
Ethernet controller driver installed = broadcom 44x 10/100 integrated controller
video controller driver installed = ati mobility radeon 90000/9700 series
mass storage controller driver installed = texas instruments PCIxx21 intergrated flash media controller
multi media audio controller driver installed = realtek AC 97 audio
pci modem = intel 537EA modem

right all the above i installed drivers but the one below had a problem. so im assuming this is my problem

network controller = intel (R) pro/wireless 2200BG network connection(there was a problem installing this hardware, an error occured during the installation of this device. The parameter is incorrect



Yes, that is your wireless network connection, so without that, you wont connect to your hub.

See my reply above.... and check. Be back in a mo....
banned#12
have installed the driver that i was having a problem with now, i have no yellow question marks left now, thewy have all been installed, still nothing happenes when i press my wireless connection
banned#13
OK.

Have a look at this link:

There is a link a short way down that says its to identify the actual chipset you have on your wireless network card. Run that. Then download the driver (link on same page) for the corresponding device that was identified.

I assume you have a USB flash card - or something you can transfer the file over on?
banned#14
guv
OK.

Have a look at this link:

There is a link a short way down that says its to identify the actual chipset you have on your wireless network card. Run that. Then download the driver (link on same page) for the corresponding device that was identified.

I assume you have a USB flash card - or something you can transfer the file over on?

you assumed wrong :-(
banned#15
sassie
have installed the driver that i was having a problem with now, i have no yellow question marks left now, thewy have all been installed, still nothing happenes when i press my wireless connection



Good stuff. Nearly there!

OK, you have a wireless network, which you need to tell this machine how to access it.

Firstly, you need to tell it the method of encryption and enter the key.

Im assuming you know those details? If not - have a look at the machine you are using. The details will be on that if you are also using wireless!
banned#16
oh guv dont keep assuming, if you must assume then assume the opposite and then you will have a better chance of being right:oops:
banned#17
sassie
you assumed wrong :-(


He he.

Well luckily you got the driver installed, so don't matter now! But I recommend you get yourself one. They are a must!!!!!

Your connection now, is just a matter of knowing your connection details to your ISP and the hub you connect to.
banned#18
guv
He he.

Well luckily you got the driver installed, so don't matter now! But I recommend you get yourself one. They are a must!!!!!

Your connection now, is just a matter of knowing your connection details to your ISP and the hub you connect to.

where do i find them?:oops:
banned#19
sassie
oh guv dont keep assuming, if you must assume then assume the opposite and then you will have a better chance of being right:oops:



Go into control panel and select network connections. What do you see?
banned#20
what do you mean what do i use:? if you mean what provider i use orange livebox:-D if you dont mean that at the moment i would use anything:giggle:
banned#21
sassie
where do i find them?:oops:


Firstly, how do you connect the working machine to the internet?

Secondly, what is your ISP? What is the modem name that is plugged into your phone line? You will be able to access this, by typing an IP - but need to know the model first. Though try 192.168.1.250 (in a web browser - almost forget to tell you that!)
banned#22
guv
Firstly, how do you connect the working machine to the internet?

Secondly, what is your ISP? What is the modem name that is plugged into your phone line? You will be able to access this, by typing an IP - but need to know the model first. Though try 192.168.1.250 (in a web browser - almost forget to tell you that!)

this machine has an adapter and using wireless orange livebox

i put those numbers in and it just came up a search
banned#23
sassie
what do you mean what do i use:? if you mean what provider i use orange livebox:-D if you dont mean that at the moment i would use anything:giggle:


Yes thats the thing!!!!

does it have a network connector on it so you can hard wire for now? Will make things easier if you have. Then once connected, the encryption keys will be seen and you can set up your wireless on the laptop.
banned#24
sassie
this machine has an adapter and using wireless orange livebox

i put those numbers in and it just came up a search


Excellent. From that machine, can you type into a browser:

192.168.0.254

or

192.168.1.250

or

192.168.1.254

or

192.168.1.250

One of those should access the modem so you can view your settings!
banned#25
guv
Yes thats the thing!!!!

does it have a network connector on it so you can hard wire for now? Will make things easier if you have. Then once connected, the encryption keys will be seen and you can set up your wireless on the laptop.

it is an adapter as the desktop is not wireless, what are encrption keys? are they all the numvers that you need to connect, if so i have them
banned#26
am i supposed to put http://www. in front or something, they all just taske me to a search. like google
banned#27
sassie
it is an adapter as the desktop is not wireless, what are encrption keys? are they all the numvers that you need to connect, if so i have them


Encryption keys can be numbers or letters - usually both! However, now youve said the desktop is hard wired, it wont have encryption keys (which are used to encyrpt the signal)

Have you typed in those IP addresses from the desktop yet? It may not be those that access, but its quite likely!
banned#28
guv
Encryption keys can be numbers or letters - usually both! However, now youve said the desktop is hard wired, it wont have encryption keys (which are used to encyrpt the signal)

Have you typed in those IP addresses from the desktop yet? It may not be those that access, but its quite likely!

yeah, it jsut comes up on an orange search page

i have the WEP KEY numbers. is that it, they come with the wireless cd
banned#29
sassie
am i supposed to put http://www. in front or something, they all just taske me to a search. like google


No http://www. Just the numbers and fullstops.

OK, from what youve said it looks like the IP is not the ones I had hoped!

Can you go into control panel and click on network connections. Highlight the network icon and tell me what it says at the bottom of the left column. (There should be an IP address shown - just want to see the ranges thats being used!)
banned#30
sassie
yeah, it jsut comes up on an orange search page

i have the WEP KEY numbers. is that it, they come with the wireless cd


Arrrghhh! So you have the disc and the keys I asked about!!!!:w00t:

Yes, the WEP encryption keys are what you will need to access the adpater wirelessly.

OK since you have the keys!!!

On the laptop, can you go into control panel and network connections. Can you see the wireless network adapter icon?

Right click on the wirless icon. Select "view wireless networks" Then select your wireless network and enter the encyption keys when asked.
banned#31
wireless network connection
connected, firewalled
IP address 192.168.1.54
subnet mask 255.255.255.0
assigned by dchp
banned#32
yes itsa there with a red cross through it
banned#33
guv

Right click on the wirless icon. Select "view wireless networks" Then select your wireless network and enter the encyption keys when asked.

it says no wireless networks in my range, make sure your wirelss switch is on, and this is what i keep saying it wont turn on
banned#34
Hang on - Im confused! The IP details above show you have a wireless network connection! What machine are those details from?
banned#35
guv
Hang on - Im confused! The IP details above show you have a wireless network connection! What machine are those details from?

from the one im typing on:oops: i know what you now gonna say:-(
banned#36
sassie
it says no wireless networks in my range, make sure your wirelss switch is on, and this is what i keep saying it wont turn on


Is this because you have switched off network ID broadcast? Do you know the name of your network?
banned#37
guv
Is this because you have switched off network ID broadcast? Do you know the name of your network?

what network ID broadcast, if its where its hidden from others then no, as my nephew picked it up on his psp when he was here, and also i always pick up nextdoors and theres aint come up either, mind that was before i formatted this machine last week

name of network:? dont know what ya mean
banned#38
sassie
from the one im typing on:oops: i know what you now gonna say:-(


Well, yes - we are trying to connect your laptop! But what I am confused by is the reference to "wireless network" on your hard wired desktop!

OK this is on the laptop.

Control panel
network connections
right click on your network adapter
select wireless networks from the left colum

That should locate your wireless networks - and hopefully yours to enter the encryption details
banned#39
sassie
what network ID broadcast, if its where its hidden from others then no, as my nephew picked it up on his psp when he was here, and also i always pick up nextdoors and theres aint come up either, mind that was before i formatted this machine last week

name of network:? dont know what ya mean


Not a problem - its not hidden - which is what I was asking!

OK - lets go back a stage.

You mentioned you had installed the driver for the wireless network card. There are no yellow exclamation marks left in control panel devices still are there?
banned#40
guv
Well, yes - we are trying to connect your laptop! But what I am confused by is the reference to "wireless network" on your hard wired desktop!

OK this is on the laptop.

Control panel
network connections
right click on your network adapter
select wireless networks from the left colum

That should locate your wireless networks - and hopefully yours to enter the encryption details

if i disconnect the adapter from this computer then i wont be able to communicate with you

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