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Laptop broken :(

spikeyjacko Avatar
8y, 5m agoPosted 8 years, 5 months ago
Hi well I have an acer aspire 5102wlmi.
Last night I was watching doctor who on it when suddenly the screen went crazy with blue and white lines running across it.
Now mylaptop won't power up sometimes othertimes it gets stuck on the vista loading screen and other times it will load and work for a minute or two then the screen goes crazy again. The fan is still running and the only way to turn it off is to hold down the power button for 5 seconds.
Anybody help?
Is it worth trying to get it repaired?
Is it worth contacting acer as its out of warrenty?
Thanks
For help repwill be left :)
Jack
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spikeyjacko Avatar
8y, 5m agoPosted 8 years, 5 months ago
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#1
Similar thing happened to me and that was due to overheating (was playing Gears of War and the temp was exceeding >100'C :x). I then opened up the laptop and gave it a thorough clean and the temp fell back to a very nice ~75'C under load.

The first thing I would do is open the laptop and give the fan a good clean. If you're lucky it might work after you clean the laptop. But generally a reformat and windows reinstall should do the trick.

If you haven't opened up your laptop before and not happy doing it yourself, you need to find someone or acer to repair it. It's definitely repairable but it can be quite costly and replacing laptop parts is not easy / possible in most cases.
#2
Well it's not a hardware issue as everything seems to be working

Try doing this;

Unplug the laptop, take the battery out then press and hold the on button for about 30 seconds then release plug the battery or mains back in and turn it on

That will basically reset the CMOS settings and put all the BIOS settings back to factory, long shot but worth a go none the less

Acer will probably repair it if you phone them but it will be expensive, you can also try to boot the laptop up in safe mode and see if you get any problems then
#3
Tried it in safe mode, but nothing :( it just froze and did the screen thing.
Hmm I dunno if I want to risk opening it up!
Is there anyway to get the data off my HDD?
#4
It sounds like the graphics card has failed, either due to dust blocking the vents (which shouldn't cause it to fail as it should shut down before then) or the hardware has simply died. Is it an onboard graphics card or dedicated?

You can get the data off the hard drive by removing the hard drive which should be easy to do, it's normally at the side and just needs a couple of screws undone. Once you have the HD out you can buy a caddy or a USB adapter to allow the data to be read through another PC.

John
#5
Try taking the ram out and reseating it or if more than one stick trying one at a time, had a similar issue when i managed to spill coffee in the underside of mine, after dring and cleaning the ram stick carefully all was fine.
#6
Okay the hard drive bit sounds pretty easy.
Erm what do you meaN onboard or dedicated?
#7
What is the name of the graphics card?

John
#8
Erm ATI something or other.
I'm using my friends computer so I've left my laptop at home atm
#9
The reason I ask is that if it's a dedicated graphics card (where the graphics card is separate to the rest of the system), that's more likely the cause of the failure whereas an integrated graphics card (builtin to the motherboard chipset) is less likely to fail that way.

John
#10
Okay
How much am I looking for repairing it?
#11
harlzter
Try taking the ram out and reseating it or if more than one stick trying one at a time, had a similar issue when i managed to spill coffee in the underside of mine, after dring and cleaning the ram stick carefully all was fine.


Whats a dring?
#12
spikeyjacko;2418298
Okay
How much am I looking for repairing it?


Well it depends on what the graphics card is you have...

John
#13
ATI Radeon xPress 1100 integrated graphics card
#14
deathtrap3000;2418315
Whats a dring?


Drying
#15
spikeyjacko;2418419
ATI Radeon xPress 1100 integrated graphics card


Ok, so that is an integrated graphics card - I can only guess but given it sounds like a fairly serious hardware issue you're probably looking at needing a new motherboard as most parts are integrated onto it. It's pretty hard to diagnose the laptop without seeing it though, I doubt it's going to be cheap to get it up and running again unless there is something simple.

John
#16
Try using some compressed air or vaccum cleaner to suck/blow the dust out from the external air vents.
#17
If its a motherboard problem, Acer will just replace it with a new one. It costs around £100 - 150.
Send them an email and ask how much do they charge for it.
#18
okay thanks.
Might be best just buying a new laptop then
#19
spikeyjacko;2419009
okay thanks.
Might be best just buying a new laptop then


You any where near Newcastle, if so, ill have a go at fixing it.
#20
No I'm based just out of leeds(bradford) but thanks anyway!!

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