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Laptop Help

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My son has a sony vaio laptop with vista installed. for the past 1 week the laptop is not able to access anything via search engine e.g google, yahoo etc. When opening the google link it says oops so… Read More
funcool Avatar
7y, 11m agoPosted 7 years, 11 months ago
My son has a sony vaio laptop with vista installed. for the past 1 week the laptop is not able to access anything via search engine e.g google, yahoo etc. When opening the google link it says oops sorry this link appears to be broken. Im able to access my yahoo mail and other things in my favourites except search engines.Any help please
Thanks
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funcool Avatar
7y, 11m agoPosted 7 years, 11 months ago
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#1
Possible virus. :thumbsup:
#2
Tried clearing private data first though. :thumbsup:
#3
I have installed kaspersky antivirus and how do i clear private data ,i have cleared the browsing history already
#4
Download Malwarebytes, update and run a full scan.
#5
I am not able to download any thing as i cant access the websie
#6
Sounds like Malaware or a Virus... Can you run an online scanner ?

Something like Kaspersky Lab which is free !

maxmix

Edit - Just saw your post.... Try puting AV SW onto a flash drive (Stand alone scanner from CD or USB)

See if it picks up anything resident in memory or deeper....
#7
funcool
I am not able to download any thing as i cant access the websie


have you friends or family who could download it for you?

Can you access things like MSN?
#8
The problem is i cant access any web sites by typing
#9
You say you can access websites from your favourite list, just not any search engines? Have you clicked on the link I posted? Not loading?
#10
I can access internet and yahoo sites but cant access any new websites
#11
The only thing I can think is to try and get someone to download malwarebytes for you, or send it to you through MSN if you can log on. If they can save it to a flash drive or cd you can install it from there.

definitely sounds like you have the dirties.
#12
I have downloaded in a flash drive and installed and running the antimalware i hope it will fix it,Thanks
#13
funcool
I have downloaded in a flash drive and installed and running the antimalware i hope it will fix it,Thanks


:thumbsup:

maxmix
#14
Nice one, hope you get it sorted.

Once you've run Malwarebytes, I would also get SuperAntispyware and run that, those 2 programs have helped me clean many dirty pc's and laptops.

If you are running the scans without updating them (I know you're struggling to load pages) please make sure that as soon as you can, update both programs, then run scans again.

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