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laptop help again, please

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I have done a restore to an earlier date to try and get my webcam going on msn, on trying to update msn it fails 100% and also on start up i get this in a box "egis update" im getting increasingly chu…
sassie Avatar
banned7y, 6m agoPosted 7 years, 6 months ago
I have done a restore to an earlier date to try and get my webcam going on msn, on trying to update msn it fails 100% and also on start up i get this in a box "egis update" im getting increasingly chuffed off
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sassie Avatar
banned7y, 6m agoPosted 7 years, 6 months ago
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#1
Still not sorted, you could try uninstalling msn completley with something like Revo uninstaller

Then try a fresh install of msn rather than an upgrade.
banned#2
jtx
Still not sorted, you could try uninstalling msn completley with something like Revo uninstaller

Then try a fresh install of msn rather than an upgrade.


i decided to go for a restore because i thought maybe some kind of setting had been removed, but it is no different, it has the most up to date driver, my nephew has just purchased the exact model and has no problems what so ever
banned#3
i have done a factory restore, and it is no different, everytime i download driver it just downloads the application which is already on my computer, arrgghhh



In contol panel programmes it says its acer crystal eye webcam version 1.1.74,216

but in device manager it says driver version 6.0.6001.18000

when i go to acer to download driver it just downloads the application
#4
Is Skype still running in the background?
banned#5
jtx
Is Skype still running in the background?


not got skype, was onyl installed after i found webcam wouldnt work on msn, after a factory restore i havent installed it, so no
#6
Ah ok, I just thought it might be conflicting somehow. You could try uninstalling the webcam from device manager? Dont really know what else to suggest tbh.
banned#7
could someone go to [url]www.acer.com[/url] and download the driver, not the application and see what it downloads as for me all it downloads is the application not the driver (acer aspire 5738Z) the chicony one

i got to be doing something wrong surely
#8
I got Camera_Chicony_1.1.74.216_Vistax64Vistax86_A.zip

This unpacks to an exe file

Crystal_Eye_Installer_74.216.exe

And an inf file

;*****************************************
; 1.INF
;
; Installation Script for Windows
;
; Copyright (c) 2009 Acer, Inc. All Rights Reserved
;
;------------------------------------------------------------------------------

;******************************************************************************
; Version Section
;------------------------------------------------------------------------------
[Version]
Signature="$CHICAGO$"
Class=1
ClassGUID={00000000-0000-0000-0000-08002BE10300}
Provider=%Manafacturer%
DriverVer=05/04/2009, 1.1.74.216

[Manufacturer]
1=AcerModels

[AcerModels]
AcerHWID = Acer,
banned#9
barneydog
I got Camera_Chicony_1.1.74.216_Vistax64Vistax86_A.zip


but is it the application, when you click on it it installs the application, i want the updated driver
#10
Have you tried both camera drivers or is the suyin one for a different camera?
#11
Sorry sassie I edited my previous post to add the extra info, according to the info on the site it should be the driver, I DL the file below

Camera Chicony Camera Driver 1.1.74.216 2.8 MB 2009/08/19
banned#12
jtx
Have you tried both camera drivers or is the suyin one for a different camera?


that is the one my nepwhew has on his, same laptop but that webcam with no problems, mine has the chicony
banned#13
barneydog
Sorry sassie I edited my previous post to add the extra info, according to the info on the site it should be the driver, I DL the file below

Camera Chicony Camera Driver 1.1.74.216 2.8 MB 2009/08/19


when i download it it just runs the application the installer

im so getting cross with this, me and lappies dont seem to get on
banned#14
shall i uninstall it from uninstall programmes in control panel or via device manager
#15
ur desperate to get msn webcam working arent you
must be worth it;-):-D:roll:
banned#16
jasonrat
ur desperate to get msn webcam working arent you
must be worth it;-):-D:roll:


you never know you might get lucky ;-)
#17
is it a built in webcam? my acer webcam doesnt work and hasnt worked for a while but if i put in a portable cam it works ok
#18
sassie;6213478
when i download it it just runs the application the installer

im so getting cross with this, me and lappies dont seem to get on


If the file I downloaded is the same as the one you got then as far as I can tell it's the right one.

Sorry I've no way of testing it for you sassie :oops:
#19
i thhink i got the same issue as you sassie it works sometimes and reinstalled drivers etc but other times it doesnt now it doesnt work at all
banned#20
barneydog
If the file I downloaded is the same as the one you got then as far as I can tell it's the right one.

Sorry I've no way of testing it for you sassie :oops:


yes its the same one, but when it comes up it says do i want to modify, repair or remove tried the 1st two and nothing happens it doesnt update the driver
banned#21
jasonrat
i thhink i got the same issue as you sassie it works sometimes and reinstalled drivers etc but other times it doesnt now it doesnt work at all


do you have the same webcam?
#22
its a built in logitech webcam to my acer laptop
banned#23
jasonrat
its a built in logitech webcam to my acer laptop


its all gobbley gook to me, it says a usb driver, yet its integrated :?

dont understand how it works on skype but not msn
dont understanmd how in programes it says the new version and in device manager says another
banned#24
i uninstalled from both places (programme uninstall and device manager) and installed from acer site, and everything is the same as it was before, aaarrrggghhh why wont it update the piggin driver
#25
Have you tried updating/uninstalling the driver in Safe Mode?
banned#26
dcx_badass
If it works with skype it's nothing to do with the drivers.


yes i thought that

right daughter home, and we just done a webcam video call, i can see her and she can see me, but on my screen it still shows a red cross through webcam, although she can see me on my screen it doesnt show me
banned#27
dcx_badass
Have you done the msn, audio and video setup wizard.


yes

now just tried it with my nephew and he cant see me and has red cross through webcam
banned#28
dcx_badass
Did you choose the webcam in the msn drop down list.


yes theres only default video webcam and video webcam, and tried them both, but thats weird as before they both said usb video webcam
banned#29
something must be conflicting with it, but i havent installed anything so its something that is already on it
banned#30
dcx_badass
It is a usb webcam....


my nephew has exact same lappy but with the other camera is doesnt say usb video webcam as mine did, but now mine only says video webcam, i cant belive im still struggling with this days later

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