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Laptop help please

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Our youngen as done something to it, he said he as downloaded something to stop it getting a virus ... Anyway now it wont let me start windows....... It lets me start in safe mode but I get th… Read More
poolielad Avatar
7y, 2m agoPosted 7 years, 2 months ago
Our youngen as done something to it, he said he as downloaded something to stop it getting a virus ...

Anyway now it wont let me start windows.......

It lets me start in safe mode but I get this message...

Windows Product activation:

This copy of windows must be activated with Microsoftbefore you can continue.You cannot log on until you activate windows. Because activation cannot occur in safe mode, please restart your computer in normal mode to activate windows.


But I cant start it in normal mode...

This is what I have tried in safe mode:
System Restore. (to a earlier date)
AVG virus scan.


Anyone any ideas??

I have to tell you, I know very little about computers.
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poolielad Avatar
7y, 2m agoPosted 7 years, 2 months ago
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Comments/page:
#1
well for what ever reason the version of windows thinks it not legit and has expired the activation period, re-install windows from scratch after you sort out backing up your data
#2
Try a restore first if itll let you. restore to a time/date before ur son downloaded and installed whatever he did.

oops soz, try a reinstall or rescue disk.
#3
standard embedded spyware - try to install a free spyware app and give it a full scan - should resolve the issues
#4
It wont let me log on, only in safe mode........
#5
Turn on the computer and log in in safe mode.

Go to http://www.filehippo.com/download_malwarebytes_anti_malware/ and download and install. Let it update, then run a full scan (may take over an hour).

Should remove any and all viruses on the computer.

Try to reboot and let us know how you get on.
#6
DragonChris
Turn on the computer and log in in safe mode.

Go to http://www.filehippo.com/download_malwarebytes_anti_malware/ and download and install. Let it update, then run a full scan (may take over an hour).

Should remove any and all viruses on the computer.

Try to reboot and let us know how you get on.


It wont let me go online!!!!!:oops:
#7
poolielad
It wont let me go online!!!!!:oops:


Download it from another pc and put it on a memory stick
#8
as the computer is rebooting - press F8 and when you see a list of options select one that says (i think) safe mode with networking.

this will allow u to connect to the internet.
#9
grabbit
Download it from another pc and put it on a memory stick


^This

BPD
as the computer is rebooting - press F8 and when you see a list of options select one that says (i think) safe mode with networking.

this will allow u to connect to the internet.


^And maybe this. But save it from whatever PC you're on at the moment to a USB stick and install it on your pc.

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