Laptop problems - stays on the log in screen saying welcome - HotUKDeals
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Laptop problems - stays on the log in screen saying welcome

samwhitewick Avatar
8y, 1m agoPosted 8 years, 1 month ago
Well my sisters laptop is running on vista. The other day there were 3 updates. the first 2 installed ok on start up but the 3rd one was stuck on 0% for an hour so i reset the laptop. Since then, when you login, it just stays on the login screen saying welcome. It logs in ok on safe mode but looks rubbish on safe mode etc. I have used the start up repair util and restored to the last known good configuration and still no luck

help please

thanks
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samwhitewick Avatar
8y, 1m agoPosted 8 years, 1 month ago
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#1
In Safe Mode you will need to perform a System Restore at the most recent restore state prior to the installation of the updates. Some of the updates will fail with certain drivers on laptops because hardware on laptops isn't always generic. Once done you will encounter the same problems with the installation of the same updates and it would be prudent to install the latest drivers prior to installation of the updates.

Another option is to remove the drivers in safe mode and reboot.
#2
You can also boot from the Vista CD and choose repair option
banned#3
Try login in safe mode, create a new user, shutdown and restart normally.
Then try to login with the new accout, just to check its not just an account problem, see this happen before.

If that doesn't work it is probably caused from shutting down while it was doing the update. Possibly sp1, that can take its time.
#4
well i created a new user but didn't work, tried to restore it but no restore points where set up. I havnt got a vista

any other suggestions?

thanks guys
#5
samwhitewick
well i created a new user but didn't work, tried to restore it but no restore points where set up. I havnt got a vista

any other suggestions?

thanks guys



Yes, remove the drivers in safe mode before restarting the laptop.
#6
ElliottC;3256482
Yes, remove the drivers in safe mode before restarting the laptop.


how do i do this? and will everything still work on the laptop? thanks:thumbsup:
#7
samwhitewick
how do i do this? and will everything still work on the laptop? thanks:thumbsup:


After going into Safe Mode, press the Windows key and the Break/Pause key together and select Device Manager. You will see a list of categories for devices that have driver support. You need to remove the following by expanding the categories then right clicking it and selecting Uninstall for each device in that category:

Display Adapters
Imaging Devices (if it exists)
Network Adapters
Sound, video and game controllers

Reboot your PC once done.

Your computer will not be damaged and when rebooted, Windows should be able to reinstall the drivers again - if not, perform a Windows update.
banned#8
Looks like it not a corrupt account problem, but a boot problem.

You need a Vista disc to run the repair tool, see if a friend has one.
Boot from the Vista disc & select repair, reboot when asked, and you should be up and running again.

Only floor in removing the drivers is if Vista doesn't pick them up when it reboots, especially the network drivers.

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