Laptop screen messed up - help plz! - HotUKDeals
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Laptop screen messed up - help plz!

chocolate_lover Avatar
6y, 10m agoPosted 6 years, 10 months ago
Hi techies, I have a problem with my laptop. When I switch it on the screen is fragmented into 6 sections (all identical), it's basically what should be coming up but much smaller and blury, times 6.
I tried connecting it to my TV via a HDMI cable but there's no signal, but when I connect another laptop to the TV it comes up fine.
Any ideas what could be wrong and how I can fix it?
Thanks very much!
Rep will be left for all help.
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chocolate_lover Avatar
6y, 10m agoPosted 6 years, 10 months ago
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1 Like #1
Have you completely powered it down, removed battery for 30 seconds and let it reboot?
The blurryness is possibly due to the screen running at the wrong resolution.
#2
Tried that, same problem. Thanks tho.
1 Like #3
Have you pressed the function key and the relevant F key?
#4
jtx
Have you pressed the function key and the relevant F key?


Not working :-(
1 Like #5
Have you tried loading Windows Safe Mode (hold F8 on start-up before the Windows logo comes up)? Does it happen there too?
#6
does the BIOS screen load ok...i e at boot up it is showing normally, but when it goes into Windows that's when the problem occurs? If so, have to guess it is a driver issue. Download the drivers and reinstall?

If you have another hard drive that you can swop have you tried that... (I still have my old win xp hdd and occasionally put that back in my laptop fro various reasons)
1 Like #7
BlackCloud
Have you completely powered it down, removed battery for 30 seconds and let it reboot?
The blurryness is possibly due to the screen running at the wrong resolution.


+1. I see wong resolution as the culprit. Did you check what resolution your screen is running at?
#8
Is it just the desktop thats like that or everything?
#9
Don't think it's a resolution issue. It happens from the second the laptop is switched on, not just after Windows loads. Went into Safe Mode, same thing.
#10
jtx
Have you got a windows disc you could try booting from cd?


I'll have to try this... will have to get hold of one from a friend. Thanks everyone for your help.
#11
chocolate_lover
I'll have to try this... will have to get hold of one from a friend. Thanks everyone for your help.


You could try downloading this and burning it onto disc just to test but its doubtful if it happens as the laptop boots

http://www.damnsmalllinux.org/download.html
#12
i think you go into control panel and select appearance and click on that and then go in and change the settings
#13
Sounds like your desktop has been set to 'Tile' which duplicates your picture several times on your desktop. Right click the desktop, click Properties, click Desktop then theres a drop down menu at the right saying Position (Tile, Stretch, Centre). Change it to Stretch and click ok.
#14
chocolate_lover;7499668
It happens from the second the laptop is switched on, not just after Windows loads. Went into Safe Mode, same thing.

Sounds like the screen or video card are faulty (most likely the video card built into the motherboard, because your HDMI port isn't working either).

What is the make / model of the laptop and how old is it please?
#15
SUMMONER
Sounds like the screen or video card are faulty (most likely the video card built into the motherboard, because your HDMI port isn't working either).

What is the make / model of the laptop and how old is it please?


It's a HP Pavilion 2535... about 2.5 years old.
#16
chocolate_lover;7503520
It's a HP Pavilion 2535... about 2.5 years old.

Look for a part number on the back. ie: EZ472UA, RG891EA, RL323EA or similar?

HP/Compaq issued a voluntary warranty extension for laptops with certain Nvidia GeForce graphics cards (yours does appear to have a GeForce card), so with a little luck it might be eligible for a free repair.
#17
SUMMONER
Look on the back, are there more number ie: EZ472UA, RG891EA, RL323EA or similar?

HP/Compaq issued a voluntary warranty extension for laptops with certain Nvidia GeForce graphics cards (yours does have a GeForce card), so with a little luck it might be eligible for a free repair.


Yup they did, I just called HP and as it was purchased over 2 yrs ago they won't repair for free.
:x
Really appreciate the help tho.
#18
chocolate_lover;7503651
Yup they did, I just called HP and as it was purchased over 2 yrs ago they won't repair for free.
:x
Really appreciate the help tho.

Where did you buy it from?
#19
SUMMONER
Where did you buy it from?


directly from HP, from their website
#20
chocolate_lover;7503694
directly from HP, from their website

Perfect. Call HP on 020 7949 0300 and ask for customer services or failing that on-line sales.

Since HP have admitted a design fault, that makes the laptop more susceptible to problems with the video card than your average HP computer, they are by law responsible for repair/replacement or even a refund - for up up to 6 years since purchase.

Normally it is the buyer that has to proof the inherit fault (first 6month the seller has to proof the goods were not faulty at the point of sale, then the onus falls onto the buyer to provide proof that they were), but in this case HP have done all the hard work for you.

Press for a free repair (most economical) or failing that 40-60% off the price of a new laptop. Be polite, but firm. Don't take no for an answer. If the person you speak to keeps saying no, ask to speak to his/her supervisor.
#21
SUMMONER
Perfect. Call HP on 020 7949 0300 and ask for customer services or failing that on-line sales.

Since HP have admitted a design fault, that makes the laptop more susceptible to problems with the video card they are by law responsible for repair/replacement or even a refund for up up to 6years since purchase.


Oh wow, didn't know that, thank you! I'll call em this pm, baby's just woken up!
I've repped you, if I could I'd rep you again!!
I'll keep you updated...
#22
Well that didnt go well, called them up and my laptop is not part of their recall programme. I looked on their website and they've listed a bunch of product numbers but mine isn't included (which is GJ032EA#ABU).
#23
chocolate_lover;7506236
Well that didnt go well, called them up and my laptop is not part of their recall programme. I looked on their website and they've listed a bunch of product numbers but mine isn't included (which is GJ032EA#ABU).

Sorry to hear that.

You can still try to make a claim, but you will need to provide proof that the fault has always been there.

The computer has the same video card as the ones covered under the warranty extension, but is likely a later model in which they believe to have fixed the fault.

There are a few possible ways to proceed from here.

1. Get an independant workshop to inspect the computer and write a report on what the fault is and what was it's cause (you would have to pay the ~ £100 that it will cost to inspect the computer).

2. Try to convince HP to collect the computer and inspect the computer in their own workshop. However even if they do agree, you may be billed for labour/courier service, if they decide the fault doesn't relate to that from the warranty extension.

3. Tell them that the computer has not lasted a reasonable time and that you want a percentage off the purchase of a new laptop, to compensate you for this short coming.

4. Call your credit card company (assuming you paid by credit card) and tell them you want a refund because the machine failed prematurely of it's reasonable lifespan (they will likely ask you to provide the inspection report from option 1).

How much did you pay for the computer?
#24
paid about 620 on credit card
#25
chocolate_lover;7506581
paid about 620 on credit card

I would not spend any money on this.

Call HP again and ask to speak to the customer services manager and keep repeating "it did not last a reasonable time". Try to convince them to collect and inspect the computer for free.

Or do the easy way out, stick on FleaBay or list it in the FS forum and make a quick £80-£100 from selling it as spare parts (dvd-rw/screen/hard drive/memory/wireless lan card/keyboard/plastic shell are all worth some money).

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