After seeing a netbook listed on this site I bought one from Laptopsdirect.com. When I got it the hard drive was broken. They have been stalling on a refund and the customer services are absolutely shocking. Poorest I have ever dealt with. They even decided to take money from my card for a purchase I never made. I have looked at review sites and they get very bad feedback. Does anyone else wish to tell me there experience? Positive or negative.