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Leaving ebay feedback - who 1st the seller or the buyer?

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Hi, I haven't sold on ebay for over a year until this week. Prior to that my feedback was 100%. I used to always wait until the buyer left fb before responding with mine. Who should post their fb …
LeeIW Avatar
7y, 10m agoPosted 7 years, 10 months ago
Hi,

I haven't sold on ebay for over a year until this week. Prior to that my feedback was 100%. I used to always wait until the buyer left fb before responding with mine. Who should post their fb 1st the seller or buyer? I believe the product I'm selling is very good value for money, but as sellers can no longer leave a neg in response, what do sellers now do if they receive unfair neg fb? (the reason I'm concerned is the bloody Postoffice haven't delivered them yet!).

Thank-you in advance for all advice.

LeeIW
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LeeIW Avatar
7y, 10m agoPosted 7 years, 10 months ago
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#1
If I buys something I always leave feedback straight away, especially if I am happy with it. So, I always wait to get feedback when I'm selling although not everyone does this. There is now nothing u can do if u get bad feedback as a seller unfortunately:roll: I would just leave feedback and see what happens:thumbsup:
banned#2
the seller should leave feedback when payment is made. The buyer leaves feedback when the item is received.
#3
Most Sellers are now set up to Auto leave the buyer feedback when they leave positive feedback themselves.
#4
I sent items Recorded, within the 1 working day as promised. I updated PayPal with the tracking info and also on day of despatch contacted the seller through ebay with confirmation and tracking ref.
#5
vibeone
the seller should leave feedback when payment is made. The buyer leaves feedback when the item is received.


+1.

As the seller, I have always left feedback first - this indicates that I am happy / unhappy with the completion of the payment process.
#6
Shelby25
+1.

As the seller, I have always left feedback first - this indicates that I am happy / unhappy with the completion of the payment process.


Yh but the process isn't complete.....wot if they say they never recieved it and leave u bad feedback for it even if u refunded them! or if Paypal retract the money? (which has happened to me enough times) :?
banned#7
ChrisUK
Most Sellers are now set up to Auto leave the buyer feedback when they leave positive feedback themselves.

yes they are - and it makes absolutely certain they will NOT be given feedback by me - and I'll tell them so.
#8
tinkerbell28
Yes, this was a good reason in the past to hold fire, if you kept getting bounced payments, refusals or wot not. No good now though when a seller can only leave pos comments. May as well leave a pos if your happy at payment. Or if you hold off don't leave at all if you have issues.


Yh I agree......I hardly use it now tbh:roll:
#9
As a seller I give feedback when I dispatch the item, which is also after payement has been made. As a buyer, I leave feedback once I receive the item and check it's in good condition etc...
#10
Many thanks for all the advice. As a seller I think the general opinion is to leave fb 1st.
#11
vibeone
the seller should leave feedback when payment is made. The buyer leaves feedback when the item is received.


And then use the follow up feedback function to warn everybody how the buyer turns nasty if their item isn't with them within 21 minutes and 3 seconds :lol:

In my experience its very rare that the seller leaves fb first.
[mod]#12
what do sellers now do if they receive unfair neg fb?


Suck it up and move on is the only choice now. :thumbsup:
#13
as a seller I leave feedback once I recieve feedback. As I buyer I leave feedback once the item is recieved and working properly etc.

I used to leave feedback as a seller as soon as the buyer had paid but the changes make buyers feedback almost worthless. Whats the point if everyone gets a positive.
#14
Well i've got 4 items awaiting feedback from sellers and after due consideration of this post if its not been left within the next 21 minutes and 3 seconds they're all getting negs.

Actually make that 5. Might not neg the 5th though as I haven't paid them yet :lol:
#15
Yeah im starting to neg sellers who don't leave feedback first.
#16
matt3454
Yeah im starting to neg sellers who don't leave feedback first.


Sounds like a plan to me. If we hump them up enough they'll all leave and ebay will fold :w00t:
#17
got to agree, and i have negged sellers who wait for feedback before providing it, they have had their money and i deserve feedback, as a "buyer" what more can i do?
all other excuses apply to "conmen" not "buyers"..
#18
Here's an oddness, my '5th' left me the following fb earlier : Thanks! Fast payment! Peace & Love!

Hadn't even paid as I fell asleep, maybe they saw this thread and got the fear :lol:
#19
As a seller on ebay myself you may as well leave feeback first if there is no problem with the buyer as you can not leave negative anymore, you can only leave pos or neutral. It is unfair as the buyer can leave negative and not the seller.
#20
Are you people serious? The end of the transaction is when the item is received and the buyer indicates that they're happy, NOT when the buyer has paid! And no, I'm not predominantly a seller either, I'm mostly a buyer. As a buyer I leave feedback first to let the seller know all is well. This is how it has worked on ebay as far back as I remember. Sellers can't leave negs any more anyway. Why should the buyer hold all the cards? Buyer pays. Seller posts and leaves pos. Buyer screws seller over. Seller cannot retaliate, loses money and the buyer has perfect feedback. How is that fair? When I sell I post within 48hrs, email to let them know it's on it's way and always pack carefully and you morons would neg me for not leaving feedback before the end of the tranasction? You shouldn't be using ebay.
#21
KKHKISHZKH
Are you people serious? The end of the transaction is when the item is received and the buyer indicates that they're happy, NOT when the buyer has paid! And no, I'm not predominantly a seller either, I'm mostly a buyer. As a buyer I leave feedback first to let the seller know all is well. This is how it has worked on ebay as far back as I remember. Sellers can't leave negs any more anyway. Why should the buyer hold all the cards? Buyer pays. Seller posts and leaves pos. Buyer screws seller over. Seller cannot retaliate, loses money and the buyer has perfect feedback. How is that fair? When I sell I post within 48hrs, email to let them know it's on it's way and always pack carefully and you morons would neg me for not leaving feedback before the end of the tranasction? You shouldn't be using ebay.


Whether they should or not. They do. Fact. The rest is irrelevant as the seller can't 'retaliate' anyway. You do know as a seller if you leave a neg comment in a pos f/b it breaches ebays t&c's and will probably be removed?
#22
KKHKISHZKH
Are you people serious? The end of the transaction is when the item is received and the buyer indicates that they're happy, NOT when the buyer has paid! And no, I'm not predominantly a seller either, I'm mostly a buyer. As a buyer I leave feedback first to let the seller know all is well. This is how it has worked on ebay as far back as I remember. Sellers can't leave negs any more anyway. Why should the buyer hold all the cards? Buyer pays. Seller posts and leaves pos. Buyer screws seller over. Seller cannot retaliate, loses money and the buyer has perfect feedback. How is that fair? When I sell I post within 48hrs, email to let them know it's on it's way and always pack carefully and you morons would neg me for not leaving feedback before the end of the tranasction? You shouldn't be using ebay.


Are you serious talking out of your **** like that? buyers job is to pay simple, if you get screwed over by a conman that is not other buyers problem.
The way ebay has always been is to allow sellers to continualy flout consumer law and put so many obstacles in the way of buyers returning goods, now the playing field is even.
#23
maddogb
Are you serious talking out of your **** like that? buyers job is to pay simple, if you get screwed over by a conman that is not other buyers problem.
The way ebay has always been is to allow sellers to continualy flout consumer law and put so many obstacles in the way of buyers returning goods, now the playing field is even.


With all respect, you don't know what you're talking about. Sellers have very little protection these days. The transaction is NOT complete until the buyer receives the item and is happy. This is when feedback should be left, and the buyer leaving it at this point signals their satisfaction to the seller, who then leaves it too, transaction complete. Try discussing this on the ebay forums.
banned#24
maddogb
Are you serious talking out of your **** like that? buyers job is to pay simple, if you get screwed over by a conman that is not other buyers problem.
The way ebay has always been is to allow sellers to continualy flout consumer law and put so many obstacles in the way of buyers returning goods, now the playing field is even.


no but it is other sellers problem, if you hate sellers that much that they shouldn't be warned of dodgy buyers then why do you bother giving them your money?

regarding feedback from buyers who don't get their stuff in 21minutes etc, about a year ago, I had a buyer pay 10.30pm Sunday night, then negged me the Monday morning at 11am saying the goods hadn't arrived! So, yes they do do things like that!
#25
colinsunderland
no but it is other sellers problem, if you hate sellers that much that they shouldn't be warned of dodgy buyers then why do you bother giving them your money?

regarding feedback from buyers who don't get their stuff in 21minutes etc, about a year ago, I had a buyer pay 10.30pm Sunday night, then negged me the Monday morning at 11am saying the goods hadn't arrived! So, yes they do do things like that!


its not the same, you are coming up with the lame excuses sellers have tried to use before and failed that is why ebay has changed the rules.
This way you can complain to ebay when there is a conman about and if they don't remove him then take your selling elsewhere.. without holding genuine buyers money AND REPUTATION to ransom
#26
Shengis
Whether they should or not. They do. Fact. The rest is irrelevant as the seller can't 'retaliate' anyway. You do know as a seller if you leave a neg comment in a pos f/b it breaches ebays t&c's and will probably be removed?


It's not irrelevent. I'm not talking about retaliating, I'm just saying it'd be a kick in the **** if a buyer decides to be dishonest and you've already left a pos. I wouldn't leave a neg comment in a pos feedback anyway. They wouldn't get feedback from me. Therefore if they were habitual turds they wouldn't HAVE feedback. This might help to show others something might be amiss. If the sellers had already left a pos feedback, the buyer would have loads of positives they didn't deserve... See what I'm saying?
#27
maddogb
its not the same, you are coming up with the lame excuses sellers have tried to use before and failed that is why ebay has changed the rules.
This way you can complain to ebay when there is a conman about and if they don't remove him then take your selling elsewhere.. without holding genuine buyers money AND REPUTATION to ransom


So all sellers are out to get all the poor innocent buyers? A buyer being dishonest is not the same as a seller being dishonest? Buyers only have genuine complaints but sellers only have excuses. Riiiiight...You just don't get it do you? :roll:
#28
KKHKISHZKH
So all sellers are out to get all the poor innocent buyers? A buyer being dishonest is not the same as a seller being dishonest? Buyers only have genuine complaints but sellers only have excuses. Riiiiight...You just don't get it do you? :roll:


sounds like you just don't get it, shall i make it simple
before, dishonest sellers had the ability to ship shoddy goods etc and blackmail GENUINE customers into not complaining by withholding feedback, laughably they no longer do,, simples
oh and btw it's not just me otherwise ebay wouldn't have set it up this way.
banned#29
maddogb
its not the same, you are coming up with the lame excuses sellers have tried to use before and failed that is why ebay has changed the rules.
This way you can complain to ebay when there is a conman about and if they don't remove him then take your selling elsewhere.. without holding genuine buyers money AND REPUTATION to ransom


And before the rules were changed

You could complain to ebay about a dodgy seller and if they didn't remove them take your buying elsewhere, without holding genuine sellers money and reputation to ransom

I'm slightly confused at what the difference is here?

Are you saying I deserved a neg for not getting the buyers goods to them in 12.5 hours?

Sellers are leaving ebay in droves, all the recent changes have seen to that, not just the feedback issues. Just because ebay change things, it doesn't mean its for the best.
#30
colinsunderland
And before the rules were changed

You could complain to ebay about a dodgy seller and if they didn't remove them take your buying elsewhere, without holding genuine sellers money and reputation to ransom

I'm slightly confused at what the difference is here?

Are you saying I deserved a neg for not getting the buyers goods to them in 12.5 hours?

Sellers are leaving ebay in droves, all the recent changes have seen to that, not just the feedback issues. Just because ebay change things, it doesn't mean its for the best.


how are they holding your money to ransom?, surely as the seller, it's their money..
sounds like no you didn't deserve a neg but really thats just your side of the story and any credible buyer having a look would be able to see the timespan between sale and feedback
#31
maddogb
sounds like you just don't get it, shall i make it simple
before, dishonest sellers had the ability to ship shoddy goods etc and blackmail GENUINE customers into not complaining by withholding feedback, laughably they no longer do,, simples
oh and btw it's not just me otherwise ebay wouldn't have set it up this way.


Shall I make it simple for you too? I see what you're saying; I was there. I've used ebay for YEARS as both a buyer and a seller and have been screwed over by BOTH so I am not biased in either direction BUT NOW it's too easy for a BUYER to rip off a genuine SELLER or be a pain in the **** with no fear of the SELLER being able to warn other sellers so why should they get a positive feedback BEFORE the end of the transaction? If a buyer is genuine and is happy with their product/seller/service then WHAT IS THE PROBLEM with leaving it first? What evil deeds can a seller do after this point?
You can be condescending all you like but you're NOT even trying to understand a differing viewpiont to your own are you?
banned#32
maddogb
how are they holding your money to ransom?, surely as the seller, it's their money..
sounds like no you didn't deserve a neg but really thats just your side of the story and any credible buyer having a look would be able to see the timespan between sale and feedback


Well yes and thats why negs like that I couldn't care less about, but it shows what some buyers are like. Plus a few like that and it affects your search standing (what little use it is now anyway) and other stuff.

Holding money to ransom, buyers have been known to say to sellers stuff like, got the item today, give me a 20% refund or I'll leave you a neg. Usually with some lame excuse like 'it arrived damaged but even if you refund the postage i'm not going to return it' attached. Thats just as bad as sellers doing it to the buyers.

I completely agree that some sellers were rubbish, but you seem to think that all any buyer has to do is pay and thats it. Ideally yes, and if thats it then all well and good, but unfortunately there are as many dodgy buyers out there as there are/were sellers.

Ebay could have used other methods to stop many of the feedback issues that were wrong, stopping -feedback from sellers wasn't the right way. Even if they had said if you recieve 3 complaints in a 6 month period you are banned from leaving negs for 6 months that would have been better than what they have done.

My last non pos feedback was 'this item dosent say jessica simpson on it but came handy 4 stocking fillers'
The item title was 'Jessica Simpson Dessert Treats Lip Gloss'
It had this image used

Before she left the fb she had asked for a partial refund. I refused. The picture couldn't have been larger or clearer. She paid less than £3 delivered for 3 lipglosses. She deserved a neg for the attempted feedback blackmail!

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