OK, i have a phone, purchased with a contract, its 7 weeks old today.
This morning it developed a fault (not caused by me), it will no longer charge, so the phone will be unusable in around 12 hours.
The phone was purchased over the phone.
I went into their shop today, and was told "we can send it away, it will be 2 weeks.
Obviously im not at all happy about this, but im not sure where i stand legally.
I have heard that the sales of goods acts states that if an item is not fit for purpose (which i deem this not to be...) then im entitled to a replacement or a refund. (I want a replacement), however, i dont know if any of that is actually true.
Secondly, if i do have to get it sent away for 2 weeks, am i entitled to a partial refund for my line rental? After all, im paying for a smart phone and its services.
Any info on where i stand would be helpful!