The DVD/Game/Music swapping site Swopex.co.uk has now changed to Hitflip.co.uk.
Swopex allowed you to buy and sell stuff with no charge and withdraw your credit to your own account for a £1 charge. I used it a lot and had a credit of about £65.
Now it has changed to Hitflip, you have to buy Flips to make exchanges, and my credit has been increased by £25 as a welcome gesture I guess, but you cannot remove your money.
So this money that I made from selling my things, is no locked into my hitflip account, even though the site now says
"Also there will be no withdrawal fee - rather a 79p transaction charge per trade payable by the buyer (GBP 1.49 for items valued 4 flips and above)."
You cannot make a withdrawal.
Their technical support have told me
"Unfortunately it's no longer possible to withdraw your credits. Hitflip is a
place to barter your media items. Please take a look at the whole process athttp://www.hitflip.co.uk/howitworks.html
I've now replied to them telling them I wish to close my account and for them to send me a cheque for the balance of my account.
Where do I stand?
Swopex customers weren't given any advance warning of the change, the site just changed overnight.
Surely it's unlawful to refuse to give someone their money back that they originally were allowed to withdraw.
Any advice and views are appreciated.