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LG Cookie problem

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Hi i could do with some help for my girlfriend. She restored her phone to its original settings but now when she switches it on it just seems to bring up the lg startup logo, then goes off and does th… Read More
mattb_1987 Avatar
8y, 1m agoPosted 8 years, 1 month ago
Hi i could do with some help for my girlfriend. She restored her phone to its original settings but now when she switches it on it just seems to bring up the lg startup logo, then goes off and does the same thing time and time again. I believe it could be a firmware fault, does anybody know anything about it? Thanks in advance for any help
mattb_1987 Avatar
8y, 1m agoPosted 8 years, 1 month ago
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Similar problem with my cookie, but not all the time, it will occasionally decide to reset itself with the LG logo appearing and having to set the touch screen calibration time and time again, also restores itself back to the original defaults for no reason (ring tones etc)

Dont think there is a firmware update yet, it is version KP500AT_V10b i believe, you could try the link below and that may help with info for an update (let me know if you do :-)

http://uk.lgmobile.com/web/web.product.manualSoftwareRF.laf
#2
clondikemike
Similar problem with my cookie, but not all the time, it will occasionally decide to reset itself with the LG logo appearing and having to set the touch screen calibration time and time again, also restores itself back to the original defaults for no reason (ring tones etc)

Dont think there is a firmware update yet, it is version KP500AT_V10b i believe, you could try the link below and that may help with info for an update (let me know if you do :-)

http://uk.lgmobile.com/web/web.product.manualSoftwareRF.laf


Hi thanks for the reply. Her firmware is currently V10D_02,, according to the details i typed on the LG website. I have found the relevant firmware to update, but because the phone wont actually switch on properly, i cant get the new firmware to the phone, as the phone will not show up on my computer
#3
mattb_1987
Hi thanks for the reply. Her firmware is currently V10D_02,, according to the details i typed on the LG website. I have found the relevant firmware to update, but because the phone wont actually switch on properly, i cant get the new firmware to the phone, as the phone will not show up on my computer


I think its a trip back to where you got it from tbh, with any luck the replacement phone you get will have the correct firmware, how long ago did you buy it and where doid you get it from??

Its a great little phone but it does have its problems (like all phones i suppose) i was thinking of taking mine back but it only happens once every 2 weeks or so, also found that the camera is c**p, but if you want a cheap touchphone then its fine (when it works)
#4
clondikemike
I think its a trip back to where you got it from tbh, with any luck the replacement phone you get will have the correct firmware, how long ago did you buy it and where doid you get it from??

Its a great little phone but it does have its problems (like all phones i suppose) i was thinking of taking mine back but it only happens once every 2 weeks or so, also found that the camera is c**p, but if you want a cheap touchphone then its fine (when it works)


well we phoned lg and she cant actually find her receipt at the moment, so we will have to find that then send it back. Its only happened since she restored the phone to defaults, which makes me think she could have knocked out the firmare or something
#5
mattb_1987
well we phoned lg and she cant actually find her receipt at the moment, so we will have to find that then send it back. Its only happened since she restored the phone to defaults, which makes me think she could have knocked out the firmare or something


Sounds like she may have, just hope you can find your receipt now!! good luck:)

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