Littlewoods' £25 voucher makes the news! - HotUKDeals
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Littlewoods' £25 voucher makes the news!

Kallisti Avatar
9y, 1m agoPosted 9 years, 1 month ago

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#1
He added that Trading Standards in Liverpool had been informed and were "satisfied" with their actions.


Surely their terms and conditions don't overrule the law, and the law says as soon as money has changed hands, both parties have agreed and entered into that contract, and it can't be changed without mutual consent. Someone fight this so we don't all have to :)

Blah.
#2
well let's still fight the money grabbing bas***ds
#3
I wonder if Littlewoods have the nerve to use credit reference agencies for those not paying. I'd say they're pretty close if not well into the land of libel then.
#4
Would have been an even better piece of journalism had they mentioned the hamley's debacle :giggle:
#5
I'd love to see them try that **** 28days after the successfull charge and delivery of an item.

Contract is bound and sealed then, a decent retailer would of swallowed the loss, breaking the Consumer Sales Act like this as if they are the victim is amazing, makes me want to never deal with catalogue sites ever again, unfortunately I'm too much of a greedy stubborn tightwad who doesn't mind abusing such horrible people :)
#6
i used this back in july, not heard from them so am i in the clear?
[admin]#7
Don't know Lou, I only got my letter last week really recently- just keep your fingers crossed!!
#8
i will lol
#9
The way i see it is if they have done it with this particular code then whats to stop them doing it with other ones.:whistling:
[admin]#10
You're right bobby, they could do it with every single order where a code is used fom now on, whether the buyer was entitled to the code or not...
I'm boycotting them :lol:
#11
Yep me too,spent loads with them over the years.Not one more penny from me again:thumbsup:
#12
Does sound like they really should be banned as a company now from the forum, save other folks getting stung this way
#13
im boycotting them as well. will never deal with these scums again.
#14
boydent999
Does sound like they really should be banned as a company now from the forum, save other folks getting stung this way


Admin has said the following in another thread...

Admin
Has anyone actually gotten organised on this issue? Get together the people who want to do something, start a thread, get organised, contact a lawyer, find out the steps to take proper action. I can't do this kind of stuff for everyone but if you guys can get it together I would definitely support you with the publicity of the site and even a donation (if you were collecting donations).

That's people power :) If Littlewoods have actually screwed over a large group of HUKD members then let's do something about it instead of whinging :) Simply banning a merchant will only mean that if they have done something wrong it will just help sweep it under the rug.


http://www.hotukdeals.com/forums/showthread.php?t=102843

guv has also registered a domain name apparantly in case anyone wanted to set up a website on the matter to collect information from angry consumers. Maybe it's worth dropping him a PM if you want to help him sort something out?

not_the_messiah said that unless it was over £5,000 it would be dealt with in the small claims court so it would need 200+ customers to get a result in court. Maybe a website would work, especially if the BBC website is correct in saying that there were over 3,000 orders? A website would definitely be more far-reaching than HUKD.

Don't moan, have a go at sorting it out. :)
#15
My apologies Duck, sorry. Thanks for the link/post :)
#16
People powah!

This offers a nice incentive for people to use their credit card on purchases, Consumer Credit Act!!!!
#17
boydent999
My apologies Duck, sorry. Thanks for the link/post :)


Added some more info to that post. :thumbsup:
#18
yes if someone makes a website ill definately take part in bringing down littlewoods.
#19
ALICOM007
yes if someone makes a website ill definately take part in bringing down littlewoods.


Until then we're just gonna go round and round in circles with new threads and more moaning.
#20
duckmagicuk2
Until then we're just gonna go round and round in circles with new threads and more moaning.


A little direct action?

Give your comments to the news editor here:
http://news.bbc.co.uk/newswatch/ukfs/hi/newsid_3990000/newsid_3993900/3993909.stm

The URL for the news story is
http://news.bbc.co.uk/1/hi/business/7061767.stm

I've sent my penny's worth already.
#21
Littlewoods are scum. Failed to honour a laptop deal and then pestered me for months with spam mail.

I had to almost threaten violence before they actually took me off their records.

If they tried to claim back money from me in this way they would have the fight of their lives on their hands.

The BBC say they sold all their stores to concentrate on internet and catalogue sales. Well, they have failed miserably to consider the implications of the online world, and the ability of large numbers of people to share deals, and it is their problem.

To try to cover their losses in this way is a scandal.

Do not put up with this.
#22
duckmagicuk2
Admin has said the following in another thread...

http://www.hotukdeals.com/forums/showthread.php?t=102843

guv has also registered a domain name apparantly in case anyone wanted to set up a website on the matter to collect information from angry consumers. Maybe it's worth dropping him a PM if you want to help him sort something out?

not_the_messiah said that unless it was over £5,000 it would be dealt with in the small claims court so it would need 200+ customers to get a result in court. Maybe a website would work, especially if the BBC website is correct in saying that there were over 3,000 orders? A website would definitely be more far-reaching than HUKD.

Don't moan, have a go at sorting it out. :)


Just sent this comment to the Beeb:

In reference to the story below, would it be possible to add a comments section to it like you do for other stories, or maybe interview some more people that have been affected by this illegal practice?

I too ordered some goods from this retailer and had to suffer their ignorant, patronising and rude staff over many phone calls whilst trying to get this sorted out. In the end I resorted to getting Derbyshire Trading Standards involved who backed me all the way and got the two cancelled vouchers reinstated.

What Littlewoods are doing is illegal under the Distance Selling Regulations and they are even flouting their own Terms and Conditions which state that once the goods are dispatched, they have accepted the order and a legally binding contract is formed.

Please can you put forward a more balanced view and investigate all the legal aspects of this story instead of automatically assuming that the big company is in the right.


I would be more than willing to help setup a webshite... What would we need? Bulletin board? News page? Blog? There are plenty of free implementations of these scattered about the web and you get quite a few when you sign up to a free webhost etc...
#23
I know the post "EXPIRED - free £25 to spend at Littlewoods - NO minimum spend!" post was probably in the wrong section but once you have closed it off and moved it to this section it is likely to die off (probably the intention ?)as this section never really has more than 100 viewers at a time whereas the Hot Deals section has well over a 1000 viewers throughout the day.
I think it is vital as many people as possible know what Littlewoods have done so that companies in the future are not allowed to do this kind of thing again !
#24
Like so many others - i've had a reminder today also adding £12 "late payment fee" to the already disputed £25. (Notwithstanding the "late payment charge" only applies where a credit account is operational, and in my case I paid by switch). I think Littlewoods are making it up as they go along. Me thinks they are in for a fall. Website to kick em - Marco Polo says - bring it on !!
1 Like #25
HAHA! You know I emailed Trinny and Susannah? Just got a reply! Not much to shout about, but it reads:

[FONT=Times New Roman][SIZE=2]Dear Tim,[/SIZE][/FONT]
[FONT=Times New Roman][SIZE=2] [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=2]Thank you so much for your email.[/SIZE][/FONT]
[FONT=Times New Roman][SIZE=2] [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=2]Trinny and Susannah are unavailable at the moment, but they will be in contact as soon as possible[/SIZE][/FONT]
[FONT=Times New Roman][SIZE=2] [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=2]Kind regards[/SIZE][/FONT]
[FONT=Times New Roman][SIZE=2] [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=2]The Trinny and Susannah team[/SIZE][/FONT]

Sounds like a standard reply to me, but hey ho...
#26
These people will only take notice of legal action. i suggest a poll/vote from all those that wish to take this line action. Otherwise none of us will get anywhere.
Also a look at the CAG site might be of use.
banned#27
Confiteor
Littlewoods are scum. Failed to honour a laptop deal and then pestered me for months with spam mail.

I had to almost threaten violence before they actually took me off their records.

.



If ever a company will not remove you from their list, don't threaten violence threaten them with a report to the Imformation Commisioner under the data protection act. If they don't remove you, you would have a possible case to sue for negligence and the stress they have caused you. One guy recently got £50k compensation from a company, the company also got fined £100k :w00t:
[admin]#28
Right let's do something about it- anyone wanting to help go to the action against littlewoods thread
#29
In this scandalously missinformed article a Littlewoods spokesman (wally07 perhaps ?) is quoted as saying:

"In addition, we are looking at a number of ways of ensuring this doesn't happen again."


This is absolute codswallop, if you look at this article that somebody else posted on here:

http://www.theregister.co.uk/2002/11/21/dvd_forums_averts_littlewoods_legal/


It is clear that Littlewoods have known for a long time exactly what is going on and chose not to "ensure this doesn't happen again" because they new they could use the release of voucher codes to their advantage to boost sales. How can they be allowed to get away with this ?

Take a site like ebuyer for example, not exactly the most loved of sites but a huge site nonetheless, they don't want things like this to happen so what they do is simple - they dont' release any vouchers !
#30
marco polo
Like so many others - i've had a reminder today also adding £12 "late payment fee" to the already disputed £25. (Notwithstanding the "late payment charge" only applies where a credit account is operational, and in my case I paid by switch). I think Littlewoods are making it up as they go along. Me thinks they are in for a fall. Website to kick em - Marco Polo says - bring it on !!


Forgot to mention - enclosed with my demand for payment was advertising literature in the belief that I would be ordering more goods - don't you just luv it.

Has anyone noticed Littlewoods slogan ? - wait for it, you'll love this:-


"putting the customer first" ..................... :roll: :roll: :roll: :giggle: :giggle: there's more

"....dedicated to improving every aspect of the shopping experience, we aim to make life easy for our customers..."

If only they practice what they preach - have we all had a good belly laugh now ?
#31
Littlewoods are ****, people will vote a littlewoods deal cold even if it is fantastic, just because of there customer service.

Which i agree with, i would vote cold too. For that reason, i dont post littlewoods deals anymore.

:roll:
#32
Well I don't see how the editor for the BBC or a poll on HUKD will get you your money back lol.

I'd say something like a message board and a blog on a site? Really, someone needs to take control and collect names, email addresses and other contact details from customers, dates they ordered, value of their order and the date they got the letter.

As well as that, maybe set-up a donations collection for lawyers once you've collected a target number of complaints, say 200 to get over this £5,000 target to get it out of the small claims court.

It does require someone in charge who is trustworthy, hell-bent on getting what they want and with the time to do it all. :thumbsup:
#33
Well I don't see how the editor for the BBC or a poll on HUKD will get you your money back lol.


Maybe not, but if enough people send their comments to the editor regarding the unbalanced nature of the report and stating the facts that haven't been reported, it might just result in alittle more publicity. I also told him that this had already been reported to Watchdog. There's always the chance that the story could link up with them.


And just to remind ourselves of the great prices and organisation on Littlewoods website, check out the saving on this:

http://www.littlewoods.com/rf/navigation/product.do?categoryId=7072343&productPos=2&catno=UA31617&groupId=432586605

:giggle: credit to original poster on MSE.
#34
surprof what did u say in the message to the editor ill be sending a message to but dnt know what to say.
#35
surfprof
Maybe not, but if enough people send their comments to the editor regarding the unbalanced nature of the report and stating the facts that haven't been reported, it might just result in alittle more publicity. I also told him that this had already been reported to Watchdog. There's always the chance that the story could link up with them.


And just to remind ourselves of the great prices and organisation on Littlewoods website, check out the saving on this:

http://www.littlewoods.com/rf/navigation/product.do?categoryId=7072343&productPos=2&catno=UA31617&groupId=432586605

:giggle: credit to original poster on MSE.


THAT'S ONE HELL OF A SAVING!!!
#36
not_the_messiah
THAT'S ONE HELL OF A SAVING!!!


Ohhhhhhh, Can't I have it at the original price????? OHHHHH Sorry I can 2 months down the line when Littlewoods say it was wrong price..
#37
duckmagicuk2
Well I don't see how the editor for the BBC or a poll on HUKD will get you your money back lol.

I'd say something like a message board and a blog on a site? Really, someone needs to take control and collect names, email addresses and other contact details from customers, dates they ordered, value of their order and the date they got the letter.

As well as that, maybe set-up a donations collection for lawyers once you've collected a target number of complaints, say 200 to get over this £5,000 target to get it out of the small claims court.

It does require someone in charge who is trustworthy, hell-bent on getting what they want and with the time to do it all. :thumbsup:

I'll take the donations..................:-D Just kidding.:giggle:
#38
Interesting that in the BBC piece, it says that 'Two months later, Littlewoods has asked those it says were not eligible for the promotion to pay back the cash.'

Er, no, Littlewoods just put the charges in place without any consultation with customers - see, they even lied to the Beeb! :whistling:
#39
The BBC story is currently in the list of the top 10 emailed stories.
#40
people need to alert sites like [url]www.theregister.co.uk[/url] If they pick up the story it's likely other media will follow. Hopefully if that happens they can give a balanced story and perhaps some expert legal opinion.

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