Littlewoods attemps to reclaim money spent on vouchers they accepted. - HotUKDeals
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Littlewoods attemps to reclaim money spent on vouchers they accepted.

ibiza Avatar
8y, 8m agoPosted 8 years, 8 months ago
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LITTLEWOODS WANTS DISCOUNT REFUND

Trinny and Susannah launch their new collection with Littlewoods Direct
Littlewoods sold their UK stores to Primark owner AB Foods in 2005
Littlewoods has angered internet bargain hunters by demanding that an online discount voucher be paid back to the UK retailer.

The £25-off voucher was meant for a small number of specific customers, but got widely distributed through chat rooms and consumer-saving websites.

Two months later, Littlewoods has asked those it says were not eligible for the promotion to pay back the cash.

It says that the terms attached to the offer means it is within its rights....

Full article and source continued in first post below.

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Even if this was covered in their terms and conditions - they accepted it as payment at the time of sale when they were perfectly able to reject it.

They ignored their own terms and conditions in accepting this so if they expect other people to follow these conditions, should they not have done so themselves at the time?

If you need to read through the terms and conditions of every site before buying then its a con - as you can just walk into a shop and swap money for goods over the counter without having to check through pages of terms and conditions.

Littlewoods accepted the vouchers and if they wish to try to hide reasons for the price you paid NOT being the true price then they have entered into a misrepresentation in the pricing of those goods, and to attempt to reclaim the money later based on something hidden in their terms and conditions - then that term is an unfair term in a consumer contract if they are wanting to try reclaiming it later.
Other Links From Littlewoods:
ibiza Avatar
8y, 8m agoPosted 8 years, 8 months ago
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#1
Here is the full article and source - it does not apply to me - so the above is an opinion and not prompted through anger at being RIPPED OFF!


Littlewoods wants discount refund
Trinny and Susannah launch their new collection with Littlewoods Direct
Littlewoods sold their UK stores to Primark owner AB Foods in 2005
Littlewoods has angered internet bargain hunters by demanding that an online discount voucher be paid back to the UK retailer.

The £25-off voucher was meant for a small number of specific customers, but got widely distributed through chat rooms and consumer-saving websites.

Two months later, Littlewoods has asked those it says were not eligible for the promotion to pay back the cash.

It says that the terms attached to the offer means it is within its rights.

Terms and conditions

A spokesperson at the Liverpool-based firm said: "A £25 discount code was created for a small group of specific customers.


We are looking at a number of ways of ensuring this doesn't happen again
Littlewoods spokesman

"This code was then circulated, without our authorisation, through a number of websites resulting in around 3,000 customers obtaining a discount for which they were ineligible.

"As a result, in accordance with clause 2.3 of our online terms and conditions we have re-charged this discount back to their accounts and have written to them individually to explain.

"In addition, we are looking at a number of ways of ensuring this doesn't happen again."

He added that Trading Standards in Liverpool had been informed and were "satisfied" with their actions.

The terms and conditions on the discount voucher state that the promotion can only be accepted if used by the person to whom it has been directly issued.

It also said: "In the event that the code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.

"We will not accept the item to be returned back also refer to the returns section."

Marketing tactic?

James Gosnold was one disgruntled Littlewoods customer who had his £25 voucher accepted and then two months later received a letter demanding the money back.

He admitted to the BBC that it was quite likely he did not "have a foot to stand on" against the clothes-to-household goods retailer, which sold off its UK stores two years ago to focus on its catalogue and internet operations.

But he argued that the situation had important implications for online trading standards.


Can you imagine buying something in a sale at high street shop only to discover two months later that the sale price didn't apply to you?
James Gosnold, Littlewoods customer

"Only they know how many thousands of orders this generated that most definitely would have not otherwise been placed," he said.

He added: "Can you imagine buying something in a sale at High Street shop only to discover two months later that the sale price didn't apply to you? And that you didn't have the option to return the goods?"

A similar situation occurred at off-licence chain Threshers in December last year when a 40% wine and champagne voucher intended for suppliers and their family went viral around the internet and got downloaded by millions.

In that case, Threshers honoured the offer to all recipients of the discount code.


http://news.bbc.co.uk/2/hi/business/7061767.stm
#2
The article is from October last year. :)

I see you only joined HUKD in December, so may not know that this was discussed to death on this forum.

Hopefully someone will post a link to the thread for you.
#3
Nooooo. Some things just need to stay dead an buried :lol:
#4
Shengis
Nooooo. Some things just need to stay dead an buried :lol:


Why do you think that I haven't searched for the thread? :thumbsup:
#5
Just to give you all a chuckle - I received the standard letter from Littlewoods saying they wanted their money back. I also received the letter saying that on this one occasion they had decided not to proceed blah blah blah and my account would be credited. Thing is they never charged the discount back to me but they credited me £25 anyway so I was am another £25 up. Thanks Littlewoods! :-D
#6
I missed it first time around but the one order I did place with this company resulted in them charging me full whack, ignoring my voucher code. It was my first order and I ended up paying 18.50 more than I should have.
This will be my first and last order with Littlewoods.
#7
andreahh24

This will be my first and last order with Littlewoods.


This has been said many times on here. ;-)

I have used Littlewoods, Marshall Ward, LX direct, Great Universal for loads of purchases.

They can be bad, but the law is there to protect you, if you can't be bothered, then fair enough, but why cut off your nose to spite your face?

I am in credit with Littlewoods due to their incompetence, they credited my account due to a phone I returned, instead of ~£40 that I paid, they credited me with ~£180.

Their failings can work in your favour.
#8
There is the danger soon that someone is going to be pulled up for fraud. The companies cannot afford to keep having people misuse coupons that they know they are fraudulantly using.
Someone will be held up as an example to others soon. Dont get me wrong i am not in agreement with them, but when you look at it closely it is theft, and as such these coupons should not be traded on here.
#9
pcfairs
There is the danger soon that someone is going to be pulled up for fraud. The companies cannot afford to keep having people misuse coupons that they know they are fraudulantly using.
Someone will be held up as an example to others soon. Dont get me wrong i am not in agreement with them, but when you look at it closely it is theft, and as such these coupons should not be traded on here.


I thought like this before but the voucher itself is worth nothing until they agree to accept it. By that point they have validated that it is acceptable, it is not for us to determine whether it was intended for our use or not. If it's a new customer code then it's not unreasonable to think that it could be intended for you.


To put it simply, you have a right to make an offer to purchase from a company in anyway you choose, so you basically make them an offer and they can accept or refuse, when they accept they create a legally binding contract and can't charge more at a later date.
#10
pcfairs
There is the danger soon that someone is going to be pulled up for fraud. The companies cannot afford to keep having people misuse coupons that they know they are fraudulantly using.
Someone will be held up as an example to others soon. Dont get me wrong i am not in agreement with them, but when you look at it closely it is theft, and as such these coupons should not be traded on here.


Its not theft - theft is defined by s6 of the Theft Act 1968.

If they wish to issue vouchers - and as they are obviously aware these vouchers can be passed legitimately or otherwise - then the onus is upon them not to take the vouchers that they did not intend to be circulated.

But just like offering dodgy cashbacks and then not paying out - its an incentive to make someone enter into a contract that subsequently turns out to be a misrepresentation by initially accepting it then trying to get the rest of the money.

A contract is entered into by consensus - which is both sides agreeing - if the issuer of vouchers later decides the vouchers should not have been used - then they have a big computer they should have instructed not to take them and make them enter into a contract with the buyer.

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