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Littlewoods Proles

£0.00 @ Littlewoods
Hello, I have an issue with said retailer and was just wondering whether anyone had any advice/views on it...? My issue is thus: I ordered an iron and a pair of shoes on the same day (25/07/2007… Read More
not_the_messiah Avatar
9y, 7m agoPosted 9 years, 7 months ago
Hello,

I have an issue with said retailer and was just wondering whether anyone had any advice/views on it...? My issue is thus:

I ordered an iron and a pair of shoes on the same day (25/07/2007), but separate orders. I used a % off code and a different money off code for each order - the £25 and £23.50 codes. It took them FOUR attempts to deliver the correct shoes to me - how difficult can it be?! I finally received the correct shoes and I thought everything was fine and dandy...

That was until this Saturday just gone when I got a phonecall from some bint at Littlewoods telling me that I could not use the discount code for the shoes and that the amount of £23.50 would be added to my account. When I asked why she said that it was because it could be used on first orders only! Why then, did the site not tell me that I could not use it (the iron was my first order) and more importantly, why has it taken them almost two months to discover this?!

As you might have guessed, I am a bit vexed by all of this and I will never be shopping with them again. In the meantime however, does anyone have any advice as to how I can put pressure on them to get the code reinstated?

Cheers

Tim
Other Links From Littlewoods:
not_the_messiah Avatar
9y, 7m agoPosted 9 years, 7 months ago
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#1
my feelings are that at some point u knew that the codes were first time orders only.
so i'd leave it at that unless u can return them
#2
Hi mate,

Thanks for your reply. I knew the first code I used (£25) was for first orders only, but the thread I got the other one from made no mention of this fact, so I just used it. See here it says for existing customers, although I am not taking this as gospel...

I just can't believe that it has taken 7 weeks for them to realise - most annoyed...

Tim
banned 1 Like #3
Had the same problem today, had an email saying all the codes ive used over the last 2 months have been removed. I email back, stating that once they sent the items they entered a contract (which is legally binding) in which they accepted that i was entitled to the discounts and that they were happy to sell at that price. And saying that they cant retrospectively remove codes and charge the full price on past orders. They emailed me back stating that all the codes have been added back onto my account.
#4
Gah! They have cancelled the other voucher now! Absolute f*ckers! How can they do this? I have explained to numerous people that they are breaking the law by cancelling the vouchers, but they don't appear to want to listen. Do Trading Standards have any teeth?
#5
That's shocking if that's the case then any retailer I've used a discount code with could call me in 3 months & tell me... "Oops sorry we're not allowing that code anymore" & I'd be expected to pay them back??

Threaten them with trading standards!
#6
That's about the cut and thrust of it, yes! Can't believe they have done this and expect to get away with it!

I have got TS involved, but have they got any teeth? Are they likely to be able to get this money taken off my account ya think?

I hate Littlewoods with a passion - rip off merchants!
#7
not_the_messiah
That's about the cut and thrust of it, yes! Can't believe they have done this and expect to get away with it!

I have got TS involved, but have they got any teeth? Are they likely to be able to get this money taken off my account ya think?

I hate Littlewoods with a passion - rip off merchants!


Well you best bet is to tell littlewoods that you have contacted trading standards as that might hurry them along, otherwise use the line that snakeeyes used
#8
Hi all,

Thanks for your replies so far :) I have done both and Littlewoods do not seem to be interested in either fact. They keep harping on about the T&Cs on the vouchers and that they were never intended for me and so should never have used them. When I point out that they are, in fact, breaking the law by doing this, they go back to the voucher's T&Cs - argh!

I have been given the address of some director chap to write to, but I am not holding out much hope on this avenue of attack... Will be ringing TS to give an update this morning - what fun!

Tim
#9
I placed an order yesterday it was my first with littlewoods direct (had only just open the account) and when I tried to use a 'new customers' code it said - sorry this is for first orders only!!! Called them and they accepted the code no problem though.

We were placing an order anyway, but that code did lead to us buying both items rather than one or the other, so I will be really annoyed if we get a call at a later date saying the discount will be removed.

The problem with them doing it at a later date is that you cannot return the item - should point this out. By waiting such a long time they are giving you no option but paying
#10
I know! Seven weeks really is taking the p*ss a bit... Been looking at their T&Cs and there are all sorts of charges they add on for non payment etc... Gits. I am wondering though how this would stand up in court if I refused to pay...
#11
It depends if you really want to go to court over a pair of shoes and an iron.
#12
This is true, but I don't see why I should be forced to pay and extra £50 just because Littlewoods think I should. If people don't stand up to companies like this, then they will just keep on doing it and ripping people off...
#13
Is it because you're a very naughty boy?
#14
I ordered a swing from littlewoods using a voucher a few weeks ago and am now worried that I will be asked to pay the full amount

However I am hoping that, as it was my first (therefore using a code for new customers should be fine and cant be account specific) and only purchase, there shouldnt be a problem
#15
Yes, but apart from the sanitation, medicine, education, wine, public order, irrigation, roads, the fresh water system and public health, what have Littlewoods ever done for us?!

:x
banned#16
Over the last few years i dont think i have ever ordered from a catalogue and not used a code, i have always received the discount once goods have been sent, i have had a few cancelled orders by email if they have not sanctioned the code, but never been charged any extra than i have agreed.

All i can see is if they ever start asking back they will bankrupt me :w00t:
#17
kelly_o_fanatic - I think you will be fine... I reckon my account only got flagged cos I had so many calls to CS to get the shoes sorted out and then other calls and emails to try and get other amounts taken off my account due to them trying to add phantom charges to it... Gits...
#18
£25 owed on my account - voucher cancelled.

Called them and they said that it was for 'friends and family' catalogue not littlewoods, thats why its been cancelled.

they did say that new customers are eligible for £15 discount on first order though, so I asked if I could have that added to account and they said I could - so shound only owe them £10 now.
#19
They cannot do this by law... Call your local Trading Standards - I have got mine on the case :) Let the fight commence!
#20
Technically they can as this voucher was not issued to you, and it is in the t+c for littlewoods codes that they are only valid to the person they are issued to
#21
No they can't. The time for them to check this is the period of time between them receiving the order and them dispatching the goods to you. Once they have dispatched the goods, a legally binding contract is formed between you and them - see 2.2 and 2.3 of the T&Cs on their site as even these state as much. Once the goods are dispatched it means that they have accepted the order, the price AND any discounts that they have applied.

If you have received your item, then you are fully entitled to the full discount, no matter what the T&Cs of the voucher are.

This is illegal and they know it - they are just pulling a fast one.
banned#22
I have to agree here kelly, any orders i have placed have been delivered and all codes used, any that they have not been happy with me using they have cancelled my order and emailed me to tell me why
#23
2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.


That is exactly what has happened - its covered in their t+c
#24
sassie
I have to agree here kelly, any orders i have placed have been delivered and all codes used, any that they have not been happy with me using they have cancelled my order and emailed me to tell me why


If you used the £25 discount code check your account - I checked mine and the voucher has been cancelled 8 weeks after I used it

States in their t+c that they dont have to inform the customer
banned#25
the code should be verified before despatch, not when it suits them, i dont suppose, thankfully i dont have accounts with them, i pay by card although i have a number, so i suppose they cannot take an unauthorised payment off my card without my consent
#26
2.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.

Therefore, if you use a code and they dispatch the goods to you, they have created a contract for delivery of said goods at the price emailed to you. Because they have dispatched the order, they have accepted it. If they have accepted it, it means they "verified" :giggle: that the code was sent to you personally and that you comply with all the T&Cs.

They haven't got a legal leg to stand on and as such, I strongly urge anyone caught out by this "scam" to get in touch with Trading Standards. POWER TO THE PEOPLE! I will let you know how I get on...
#27
I used the 23.50 code on 20th june but my account balance is zero at the moment , unsure what to do , don't know whether to close my account down before they charge me or just hope they don't notice !
banned#28
malibu777
I used the 23.50 code on 20th june but my account balance is zero at the moment , unsure what to do , don't know whether to close my account down before they charge me or just hope they don't notice !

close it down, you can always pay by credit card, i would advise anyone to close accounts and basically pay as you go, they cannot take an unauthorised amount of your credit card
#29
IMHO, save yourself the hassle and pay up. It is no risk though as Trading Standards will back you up, at least that is what I am hoping! :whistling:
#30
malibu777
I used the 23.50 code on 20th june but my account balance is zero at the moment , unsure what to do , don't know whether to close my account down before they charge me or just hope they don't notice !


Should be fine, the problem seems to be the £25 voucher, because it is a 'friends and family' voucher and not applicable to littlewoods catalogue.

sassie
close it down, you can always pay by credit card, i would advise anyone to close accounts and basically pay as you go, they cannot take an unauthorised amount of your credit card


No but they can send you a statement saying you need to pay (same as paying by account)

not_the_messiah
IMHO, save yourself the hassle and pay up. It is no risk though as Trading Standards will back you up, at least that is what I am hoping!


Thats what I am doing. I called up (using freephone number) and got £15 back for being a new customer. So now have £10 left to pay - which I am just going to pay and then I can forget about it
banned#31
kelly, they cannot send me a statement, as i do not hold an account, i have a customer number but it is not an account
#32
kelly_o_fanatic
Should be fine, the problem seems to be the £25 voucher, because it is a 'friends and family' voucher and not applicable to littlewoods catalogue.


Fraid not as I used both the £25 on one order (my first) and the £23.50 on my second - both are F&F apparently although I was also told that the 23.50 was for first orders only... I think I have been punished for complaining as they were cancelled on different days - 5 days difference!!!!

kelly_o_fanatic
No but they can send you a statement saying you need to pay (same as paying by account)


....and you can tell them where to stick it as it wouldn't be worth the paper it was written on as it's an illegal request.

kelly_o_fanatic
Thats what I am doing. I called up (using freephone number) and got £15 back for being a new customer. So now have £10 left to pay - which I am just going to pay and then I can forget about it


That's your call, but that's the problem. If people keep on rolling over and accepting this injustice, then they will just keep on doing it!
#33
Cheers for the advice I think i'll just keep my eye on this post and see what happens first, suppose is they're going to charge me they will send me a letter even if I close down my account just like you said kelly_o_fanatic.
#34
not_the_messiah
Fraid not as I used both the £25 on one order (my first) and the £23.50 on my second - both are F&F apparently although I was also told that the 23.50 was for first orders only... I think I have been punished for complaining as they were cancelled on different days - 5 days difference!!!!


Everyone seems to have had the £25 one cancelled yesterday, regardless of when they ordered, so might not have anything to do with complaining, could just be that was the day they looked at that code
#35
sassie
kelly, they cannot send me a statement, as i do not hold an account, i have a customer number but it is not an account


If you have a customer number then they have your address and can send a letter asking for payment
banned#36
Your right, once the goods have been delivered, all codes have been accepted by them and they have agreed that they were valid against your account, once the goods pass on to you they cant remove codes. And if they refuse to credit you again, their 14 day home approval guarantee no longer applies as they broke their contract, and you were given misleading information, so their t+c are void, your well within your rights to return any items (even used items) they have removed codes from for a full refund.
banned#37
Under the consumer protection (distant selling) regulations 2000, the consumer has the right to be informed of the final price before despatch, once despatched it forms a legally binding contract. I emailed them stating this and im allowed to return all items even from 8 weeks ago, ive also talked to my solicitor and hes preparing to go to court to sue the shop direct group for 10 counts of breach of contract. QUIDS IN!! i suggest everybody does the same.
banned#38
kelly_o_fanatic
If you have a customer number then they have your address and can send a letter asking for payment

so do marks and spencers when i pay usng my card, but they wouldnt dream of sending me a letter saying the girl on the till allowed a voucher they shouldnt have done ;-)
#39
Great news snakeeyes21! When you say "QUIDS IN" how much does this constitute in your solicitor's eyes, if you don't mind me asking?
#40
does anybody know if its all codes being reversed or just one?

Is it only £25 codes being reversed?

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