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Littlewoods - the result!!!!!!

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banned9y, 1m agoPosted 9 years, 1 month ago
After pressure from users and intervervention from Martin at MSE - Littlewoods have made this statement!

:thumbsup: Cheer up everyone!!!:thumbsup:

"09 November 2007 For Immediate Release: Littlewoods

£25 Discount Voucher Code Issue

Further to the recent issue of the abuse of a specific £25 discount code; the Company acknowledges that while we were entitled to take a firm stance against this code abuse, as supported by Liverpool Trading Standards, the fact that we have done so has caused concern amongst some of our customers.

As a gesture of goodwill, on this occasion the Company has agreed it will take no further action to claim the £25 from those people who were not entitled to the discount. In addition, for those customers who have already paid the £25, it will make a refund of this amount. Any additional related charges will be refunded, or reversed if not yet paid.

Customers have the responsibility to ensure they are using a discount for which they are eligible. Our terms & conditions (attached) make it clear that promotional codes must only be used by customers who qualify for them. These can be viewed on the website.

The Company confirms that no default information will appear at the credit reference agencies as a result of the action it has taken.

If in doubt customers should only use discount codes which have been given to them directly by the Company, and should check the conditions which apply to them.

Littlewoods Terms & Conditions relating to discount vouchers

2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive."
END
__________________________ ___


MoneySavers need to see this as a strong warning

While I always try and help MoneySavers, I do have some sympathy for Littlewoods here. This voucher code didn't just break Littlewood's rules, it broke this site's as well. There is a prominent note at the top of this board which explains "only post vouchers which are 'open to all' and always check you know the source when you use them."

This didn't happen in this case, and it's arguable that Littlewoods would've been within its rights to take people to Court for fraudulent activity.

Luckily Littlewoods was approachable and friendly and we've managed to sort it out. However going forward it's important for people to realise that if you use voucher codes that you're not allowed to, while they may work, you may be asked for the money back.

Of course, the counter side is that Littlewoods' voucher code system isn't able to allocate individual codes or verify at the time that the correct person is using them. So it must burden a good chunk of the blame for this too.

Don't misuse Littlewoods codes going forward... I won't be able to help

Everything should sort itself out. However I do want to point out that as part of my discussions with Littlewoods, on the back of this solution I did say that if something similar happened again I would not intervene. Of course it also needs to introduce safeguards on its site to stop this happening, plus a more prominent warning that misusing voucher codes could be fraudulent would help.

Yet if anyone publishes an ineligible Littlewoods voucher code either here or on another discount vouchers forum; it's worth warning others of the danger - as I think we've had all the leeway we're getting.

And please be careful with codes in the future, frankly I think we've been lucky on this one, I wouldn't want to test that luck again.


Martin

http://forums.moneysavingexpert.com/showthread.html?t=594235
Other Links From Littlewoods:
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banned9y, 1m agoPosted 9 years, 1 month ago
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#1
thank god for that!!
#2
Oh that's great :)
#3
Good to hear,however I wasn't caught up in this.
Maybe they be more careful now when accepting orders and codes will be blocked on checkout page,or least cancel orders before accepting!
#4
oh yesssssss. thanks alot martin.
banned#5
good news!
banned#6
great, well done, what times the party:-D
#7
guv
As a gesture of goodwill, on this occasion the Company has agreed it will take no further action to claim the £25 from those people who were not entitled to the discount. In addition, for those customers who have already paid the £25, it will make a refund of this amount. Any additional related charges will be refunded, or reversed if not yet paid.


Well done, all of your hard work has paid off

I paid back £10 of the £25 so will this be refunded?

If yes, do I need to do anything to ensure this??
#8
Glad to see that Martin has agreed with what I was saying. I think the lesson here is that we have been blinded in to thinking that it's ok to use the codes when in actual fact it is not! Thanks to all those who agreed with me, wherever you are???


Martin MSE

MoneySavers need to see this as a strong warning

While I always try and help MoneySavers, I do have some sympathy for Littlewoods here. This voucher code didn't just break Littlewood's rules, it broke this site's as well. There is a prominent note at the top of this board which explains "only post vouchers which are 'open to all' and always check you know the source when you use them."

This didn't happen in this case, and it's arguable that Littlewoods would've been within its rights to take people to Court for fraudulent activity.

Luckily Littlewoods was approachable and friendly and we've managed to sort it out. However going forward it's important for people to realise that if you use voucher codes that you're not allowed to, while they may work, you may be asked for the money back.

Don't misuse Littlewoods codes going forward... I won't be able to help

Yet if anyone publishes an ineligible Littlewoods voucher code either here or on another discount vouchers forum; it's worth warning others of the danger - as I think we've had all the leeway we're getting.

And please be careful with codes in the future, frankly I think we've been lucky on this one, I wouldn't want to test that luck again.


Martin

http://forums.moneysavingexpert.com/showthread.html?t=594235
#9
WOOOOOOO HOOOOO !!!!!!!

Party Time !!

Big cheers to everyone on this site (not including Benji"moron" of course) who was involved in resolving the infamous Littlewoods fiasco!

I have a new idol and his names Martin !


Surely all deals on Littlewoods using codes will have to banned from this site from now on !
#10
Oh and by the way, no donation as no-one won in court over this!!!
banned#11
sassie
great, well done, what times the party:-D


In the pub in about 5 mins:-D
#12
Benjimoron
Oh and by the way, no donation as no-one won in court over this!!!

:lol:
banned#13
Benjimoron
Glad to see that Martin has agreed with what I was saying. I think the lesson here is that we have been blinded in to thinking that it's ok to use the codes when in actual fact it is not! Thanks to all those who agreed with me, wherever you are???

i still think LW had broken the law. but who cares!:w00t:
banned#14
Do you thing that the statement applies to the whole littlewoods group who removed different discount codes?
#15
Excellent news.
banned#16
snakeeyes21
Do you thing that the statement applies to the whole littlewoods group who removed different discount codes?


Hmmm. Good point! Dunno - but would have thought it applies!

So

One nearly new website for sale!:giggle: Or then again.... maybe it will come in handy again to "get even". :giggle:
banned#17
It just goes to show that even the largest retailers crumble under pressure. Looks like the littlewoods group has p***** off a lot of customers for nothing.
#18
hothothot
i still think LW had broken the law. but who cares!:w00t:



Totally agree, not going to have the same argument again but it was based on what Martin called fraud, not sure who'd come off worse? Someone committing fraud or someone reclaiming money taken off them fraudulently?
#19
snakeeyes21
It just goes to show that even the largest retailers crumble under pressure. Looks like the littlewoods group has p***** off a lot of customers for nothing.



You know you'll do it all over again when the next hot Littlewoods deal is posted!

And the only people p***** off would be us who would only ever shop there if the price dropped anyway.
banned#20
Benjimoron
You know you'll do it all over again when the next hot Littlewoods deal is posted! And the only people p***** off would be us who would only ever shop there if the price dropped anyway.
doubt it. Winding down my accounts. The only reason people buy off them it because of the discounts.
banned#21
Benjimoron
Totally agree, not going to have the same argument again but it was based on what Martin called fraud, not sure who'd come off worse? Someone committing fraud or someone reclaiming money taken off them fraudulently?


Your argument is a bit like Micheal Jackson only gave the kid $12M for goodwill and wasnt admitting he did anything wrong!

Just because Liverpool TS made the suggestion that "perhaps" fraud has been committed, doesn't make it so.
#22
guv
Your argument is a bit like Micheal Jackson only gave the kid $12M for goodwill and wasnt admitting he did anything wrong!

Just because Liverpool TS made the suggestion that "perhaps" fraud has been committed, doesn't make it so.





Martin seems to suggest that it could've been fraud, do you not trust his judgement? He wouldn't have said it if he didn't think it held some weight.



Martin MSE
This didn't happen in this case, and it's arguable that Littlewoods would've been within its rights to take people to Court for fraudulent activity.
Martin

http://forums.moneysavingexpert.com/showthread.html?t=594235
#23
I hope all the people that scammed this £25, make a donation to Charity now. Children In Need is coming up or even the CF Trust. :thumbsup:
#24
i paid mine AND CLOSED my account so ibet i wont get my refund!
#25
So now this is done, would it be wise for HUKD to get rid of Littlewoods group postings full stop. As the codes are NEVER generic (apparently), and only apply to the person they are sent to, there REALLY is no need to ever have them on here. If you get sent a code, you already know it (because its in your possession) so don't need to scour the net for it.
#26
What about going after them for the stress this has caused us all......?










































































Just kidding!
#27
they took £25 off me, does that mean i get it back:oops:
banned#28
Benjimoron
Martin seems to suggest that it could've been fraud, do you not trust his judgement? He wouldn't have said it if he didn't think it held some weight.


He didnt say that at all.

This is what he says:

Of course it also needs to introduce safeguards on its site to stop this happening, plus a more prominent warning that misusing voucher codes could be fraudulent would help.


He isnt agreeing it could be fraudulent - he is saying that if they want to make a case they need to post a prominent warning on the site.
#29
dinosteveus
I hope all the people that scammed this £25, make a donation to Charity now. Children In Need is coming up or even the CF Trust. :thumbsup:



That is a very good idea! I hope many people take note of this.
#30
guv
He didnt say that at all.

This is what he says:



He isnt agreeing it could be fraudulent - he is saying that if they want to make a case they need to post a prominent warning on the site.



How can you possibly say he didn't say what I quoted??? I took that from your post! He says it's arguable that what we did was fraudulent. I'll say it again, if he didn't think that argument had any credibility then he wouldn't have said it.

Please don't accuse me of making up a quote again.
#31
Shengis
So now this is done, would it be wise for HUKD to get rid of Littlewoods group postings full stop. As the codes are NEVER generic (apparently), and only apply to the person they are sent to, there REALLY is no need to ever have them on here. If you get sent a code, you already know it (because its in your possession) so don't need to scour the net for it.



We need to be very careful using these codes in future, so I guess Littlewoods (if there's a good deal to be had) should remain whereas any codes that are not meant for everyones use (all codes I think) should not be on here!
banned#32
dinosteveus
I hope all the people that scammed this £25, make a donation to Charity now. Children In Need is coming up or even the CF Trust. :thumbsup:



You are having a laugh:giggle: .. as the scammers all squealed like stuck pigs when they got caught I doubt you will get the square route of nowt out of them, unless you have a wrench to get the money out of their tight fists :roll:
#33
dog_cop
You are having a laugh:giggle: .. as the scammers all squealed like stuck pigs when they got caught I doubt you will get the square route of nowt out of them, unless you have a wrench to get the money out of their tight fists :roll:



Nice to see people admitting to trying to scam LW out of the £25!!!
banned#34
Benjimoron
How can you possibly say he didn't say what I quoted??? I took that from your post! He says it's arguable that what we did was fraudulent. I'll say it again, if he didn't think that argument had any credibility then he wouldn't have said it.


He has stated that there were no warnings and that it IS arguable they would have been within their rights. That means HE that is arguing about their validitiy to do so, not agreeing with them.

Please don't accuse me of making up a quote again.


You've made up a quote and youve mispresented his words by missing from the begining "This didn't happen in this case".
banned#35
Benjimoron
Nice to see people admitting to trying to scam LW out of the £25!!!


Misrepresentation of words again. He hasn't admitted anything.
banned#36
Dont you mean littlewoods trying to scam us unfortunate people who happened to stumble upon codes we thought were for anybody to use. After all, littlewoods did accept the codes used, so they must have been valid for our accounts or we wouldnt have been able to use them :-)
#37
guv
He has stated that there were no warnings and that it IS arguable they would have been within their rights. That means HE that is arguing about their validitiy to do so, not agreeing with them.



You've made up a quote and youve mispresented his words by missing from the begining "This didn't happen in this case".



The "This didn't happen in this case" is referring to people only posting codes that are for everyone's use. So if anything that just backs me up.

He is also clearly saying that they have a reasonable argument to be able to take you to court because of fraud. You notice how he says he can see their side of the argument? Half of his post is saying that we did was wrong.
#38
guv
Misrepresentation of words again. He hasn't admitted anything.



It was a joke hence the !!!
#39
I for one am closing my account with Littlewoods, never to be unlocked again!! I think they are a very devious company with no customer service skills. I also agree that Littlewoods codes should be banned from this website as how can you tell whether a code can be used by anyone or is restricted to a "select few". I'm glad Littlewoods backed down. Thanks Martin and all the others on HUKD that fought their cases!! Well done.
#40
this is great, wonder if it takes 2 months for our refunds!

THANKS TO EVERYONE ON THIS SITE WHO DID'NT GIVE UP ON THIS!!!

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