After pressure from users and intervervention from Martin at MSE - Littlewoods have made this statement!
:thumbsup: Cheer up everyone!!!:thumbsup:
"09 November 2007 For Immediate Release: Littlewoods
£25 Discount Voucher Code Issue
Further to the recent issue of the abuse of a specific £25 discount code; the Company acknowledges that while we were entitled to take a firm stance against this code abuse, as supported by Liverpool Trading Standards, the fact that we have done so has caused concern amongst some of our customers.
As a gesture of goodwill, on this occasion the Company has agreed it will take no further action to claim the £25 from those people who were not entitled to the discount. In addition, for those customers who have already paid the £25, it will make a refund of this amount. Any additional related charges will be refunded, or reversed if not yet paid.
Customers have the responsibility to ensure they are using a discount for which they are eligible. Our terms & conditions (attached) make it clear that promotional codes must only be used by customers who qualify for them. These can be viewed on the website.
The Company confirms that no default information will appear at the credit reference agencies as a result of the action it has taken.
If in doubt customers should only use discount codes which have been given to them directly by the Company, and should check the conditions which apply to them.
Littlewoods Terms & Conditions relating to discount vouchers
2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive."
MoneySavers need to see this as a strong warning
While I always try and help MoneySavers, I do have some sympathy for Littlewoods here. This voucher code didn't just break Littlewood's rules, it broke this site's as well. There is a prominent note at the top of this board which explains "only post vouchers which are 'open to all' and always check you know the source when you use them."
This didn't happen in this case, and it's arguable that Littlewoods would've been within its rights to take people to Court for fraudulent activity.
Luckily Littlewoods was approachable and friendly and we've managed to sort it out. However going forward it's important for people to realise that if you use voucher codes that you're not allowed to, while they may work, you may be asked for the money back.
Of course, the counter side is that Littlewoods' voucher code system isn't able to allocate individual codes or verify at the time that the correct person is using them. So it must burden a good chunk of the blame for this too.
Don't misuse Littlewoods codes going forward... I won't be able to help
Everything should sort itself out. However I do want to point out that as part of my discussions with Littlewoods, on the back of this solution I did say that if something similar happened again I would not intervene. Of course it also needs to introduce safeguards on its site to stop this happening, plus a more prominent warning that misusing voucher codes could be fraudulent would help.
Yet if anyone publishes an ineligible Littlewoods voucher code either here or on another discount vouchers forum; it's worth warning others of the danger - as I think we've had all the leeway we're getting.
And please be careful with codes in the future, frankly I think we've been lucky on this one, I wouldn't want to test that luck again.