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magough Avatar
7y, 5d agoPosted 7 years, 5 days ago
Anybody had any dealings with these people??

I have e-mailed them a few times but had absolutely NO reply!!!

Would appreciate your advice on what to do next please.

E-mail i sent is in next post.
magough Avatar
7y, 5d agoPosted 7 years, 5 days ago

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Dear Sir/Madam,

I am writing to you with regards to a recent purchase.

On the 21/12/2009 i purchased 1 of your Babyliss hot pink conical wands.
This was a christmas present for my young daughter and she was over the moon when she opened them on christmas day.
Unfortunately, when she came to use them this weekend, as she had them in her hand ready to curl her hair, they exploded!!!
As well as making her jump and scream, 1 of the sparks flew into her eye!
As you can imagine, she was very scared and i rushed her to the bathroom and soaked her eye in water.
Luckily there was no lasting damage but obviously this is totally unnacceptable and VERY dangerous!!!

I don't know if this is a 1 off or if it's a bad batch and needs to be recalled, but it needs to be addressed as a matter of urgency.

I know this is not your own product but i only bought this particular one off your website as it was "lookfantastic experts commended".

Please advise me on where we go from here.

1 Like #2
I'd be getting in touch with Babyliss!
1 Like #3
I'd be getting in touch with Babyliss!

yeah http://www.babyliss.co.uk/contact.html
Thanks guys, Rep'd :)
I e-mailed them and got this reply at the w/e :w00t:

Thank you for your e-mail. Due to the current bad weather our customer service department is closed. We will respond to your enquiry just as soon as we possibly can.

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