looking for ebay advice please - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

looking for ebay advice please

£0.00 @ eBay
just need some advice as to what my options are... basically a seller agreed that i could arrange a courior at my own cost so i bidded on the items i wanted and now they've ended shes messaged me s… Read More
katiekins Avatar
7y, 8m agoPosted 7 years, 8 months ago
just need some advice as to what my options are...

basically a seller agreed that i could arrange a courior at my own cost so i bidded on the items i wanted and now they've ended shes messaged me saying that they weigh 2.5kg and that i can still arrange courior at my own cost but she will still be charging me her postage costs which add upto £35 and then she expects me to pay £8 for my own courior.

she is trying to make out im stil getting a good deal for the items i bidded on but really shes jst trying to get more money as the items sold for 99p each at her starting bid price..

she has said if i dont want them she will relist them..but i do want the items i bidded on but i just dont know how to go about explaining to her that she cant charge me that for no reason except to make herself a profit..when she agreed before i bidded that i could arrange it at my own cost she never mentioned she would charge me her postage aswel for no reason.

any help would be greatly appretiated and rep will be given for any advice given. even if you know a quote from ebay rules about this kind of thing would help. Thanks in advance.
Other Links From eBay:
katiekins Avatar
7y, 8m agoPosted 7 years, 8 months ago
Options

All Comments

(43) Jump to unreadPost a comment
Comments/page:
Page:
1 Like #1
Report her to Ebay......I would do that even if it meant that I didnt get them.
You can leave neg feedback and she can't do the same to you.
How can she justify charging £35 anyway for that weight. Any decent seller would not expect you to pay twice.
Thought......suppose you book your courier and she does not answer the door?? You might end up £8 worse off and no goods.
I would avoid at all costs, but I do understand its a shame if you wanted them, hopefully some sellers will respond and advise you
1 Like #2
if you and seller agree that u arrange a courior then her p+p should be nil n void,
1 Like #3
oh my god, that would have me fuming!
Message her saying, that if she wants postage money, she can post, you find a courier, and prices, and tell her thats the cost not £8 and let her post, therefore they are posted and she has no more money out of it!
What a con!
1 Like #4
yeh what sorta logic is that? there is no p&p cost her side as u are arranging it
tell the person to do 1 and eat poo
#5
she has been messaging me throughout the day but jst isnt budging she sed she will charge me the £35 that all the postage cost come upto of the 16 items i bidded on.. i have tried explaining that if she was to post it would only cost her £7.06 with royal mail standard parcels so she couldnt charge me it. shes not replied since my last message at dinner time. i really want the items but no way am i paying that for postage. :(
is there anywhere on ebay rules that state about following through with message agreements? :-/
#6
croydebay21
Report her to Ebay......I would do that even if it meant that I didnt get them.
You can leave neg feedback and she can't do the same to you.
How can she justify charging £35 anyway for that weight. Any decent seller would not expect you to pay twice.
Thought......suppose you book your courier and she does not answer the door?? You might end up £8 worse off and no goods.
I would avoid at all costs, but I do understand its a shame if you wanted them, hopefully some sellers will respond and advise you


i did think of that also, i dont want to be ripped off if she doesnt answer the door n send them..i think if i manage to get her round i will tell her to look on royal mail website for postage cost and then she can send the item to me atleast then il be covered by paypal i think :thinking:
1 Like #7
Send them a message stating you expect them to honour your agreement otherwise you will be sending the evidence to ebay, and then leaving negative feedback for all 16 items. Give them a deadline of tomorrow to respond.
#8
Does this message sound ok to send to her? i dont want to sound like a cow lol but i want her to know that shes wrong for trying to rip me off after agreeing.

'Hello. I expect you to honour the agreement that was made for me to arrange a courior at my own cost and you never mentioned anything about charging your postage on top of this for no reason.. otherwise il be sending the evidence of our messages to ebay, and then if you still dont follow through with your agreement i will be leaving negative feedback for all 16 items i won. i will wait for your reply by tea time tomorrow before forwarding it all onto ebay. i feel you are ripping me off.. as i said before it would cost £7.06 to post with royal mail so you cant charge me £35 just to make yourself a profit,its against ebay rules'
1 Like #9
as above, threat to report to ebay and neg feedbacks
just make sure that you have read thoroughly seller's item description and didnot miss of her P&P T&Cs
1 Like #10
You bidded on 16 items and each had there own postage on them i presume ?
#11
deanos
You bidded on 16 items and each had there own postage on them i presume ?


yepp they had there own separate postage cost, she agreed through ebay messages to let me arrange a courior at my own cost if i won.. but failed to mention the fact that she would still charge me all the postage.. :thinking:
#12
I would email her asking for a postage discount and let her post the items, would be easier.
#13
Jumpingphil
Who will be wrapping up the goods and addressing them, her or the courier?
She should be allowed to charge some money for packing, but what you say sounds excessive.


yeah if she was sending them herself i wouldnt expect her just to charge me the £7.06 cos its got to cover the cost of packaging aswel. but she wants to charge £35 and me still pay £8 on top of that if i arrange a courior..just doesnt make sense :/
#14
deanos
I would email her asking for a postage discount and let her post the items, would be easier.


iv already suggested this and she said she would reduce the £35 by 15% and she would post it... which even after that just is way too much after she agreed that i could arrange it at my own cost? and it wouldnt cost her nowhere near that amount, just isnt fair :(
#15
Its a tough one i agree, i would email Ebay for advise and dont pay her until you have heard from them
#16
tinkerbell28
That's the problem when you BID you agreed to pay the postage on the listing, regardless of what was agreed through PM, so I would be expecting a raft of NPB disputes 3 and your banned, so if this happens you will need to argue it with ebay, you can't make her send for less than the listing price and leaving loads of negs will be pointless if she opens npb disputes and wins as they will be removed.


eeeep really i didnt know how NPB disputes work.. ohhh dear. looks like its gunna get messy. if she was straight with me from the start about charging her cost aswel then i wouldnt of bidded at all. im getting fed up with ebay lately :(
1 Like #17
By the way its courier not courior:)
#18
diamondnine
By the way its courier not courior:)


cheers for that haha im always getting it wrong :thumbsup:
#19
i did this with a couple of t shirts i bid and won each for 99p then he said the postage was gonna be 10 pound as fuel costs had risen and he had to travel a fair way to post office i notified ebay and they kicked him off as he had done it before and was on his final warning so it maybe worth reporting her in case she has done this before
#20
What are the items? You don't need to be specific.
suspended#21
diamondnine
By the way its courier not courior:)


who cares this isnt countdown:roll:


OP hope you sort it x
#22
Did you ask if you could arrange a courier on all 16 items ot just one ?.
#23
pghstochaj
What are the items? You don't need to be specific.


Good question from the point of view that with a seller who is that unscrupulous you may be disappointed with them!
I have also become disillusoned with EB recently, some of the stuff I have bought has not been as expected!
Let us know how you get on please.:thumbsup:
#24
WHy not try and find someone who lives local to the seller, ask them to collect- you pay them a fiver for their trub, they can stick it in a box and then post to you?

Where is the seller based?
Are they big items?
#25
pghstochaj
What are the items? You don't need to be specific.


just baby clothes, sleepsuits, socks ect :)
#26
tonyg1962
Did you ask if you could arrange a courier on all 16 items ot just one ?.


i asked if i won all or most of the items that i liked (and i listed all 16 things in the message that i wanted) could i arrange one for myself and she said yes. :)
#27
Tinkytayls
who cares this isnt countdown:roll:


OP hope you sort it x


lol thank-you :)
#28
samwants2save
WHy not try and find someone who lives local to the seller, ask them to collect- you pay them a fiver for their trub, they can stick it in a box and then post to you?

Where is the seller based?
Are they big items?


i dont think the seller would agree to it, she wants to charge me the £35 so she makes more money
#29
Tinkytayls
who cares this isnt countdown:roll:


OP hope you sort it x


thanks for saying that Tinkytayls, are there "spelling police" on here LOL with nothing constructive to help the OP ? saddd.............
#30
just recieved this reply back from her....

Hi
I do not wish to discuss this any further, I wont agree for you to buy so many things and me lose out on costings it just does not make sense, you have interpreted this to suit yourself and I have kept to the agreement I made,i apologise if i wasnt clear.
I do not have to sell to you as I would make far more selling individually, I am selling them for my daughter they are not mine, so I would not agree to give them away, which is really what you are asking.
They will be relisted early tomorrow.

:-/ so i will ring tonight and report to ebay as seller non performance... i just dont know why she thinks she can charge me £35 just to make a profit, shes obviously unhappy they all sold for 99p ... its just so wrong. think im gunna give up on ebay after this. iv had too much hassle lately off sellers and non payers. tut :(
#31
btw .. it wont let me give out no more rep but i will give some as soon as it lets me :thumbsup:
#32
katiecoggin
just recieved this reply back from her....

Hi
I do not wish to discuss this any further, I wont agree for you to buy so many things and me lose out on costings it just does not make sense, you have interpreted this to suit yourself and I have kept to the agreement I made,i apologise if i wasnt clear.
I do not have to sell to you as I would make far more selling individually, I am selling them for my daughter they are not mine, so I would not agree to give them away, which is really what you are asking.
They will be relisted early tomorrow.

:-/ so i will ring tonight and report to ebay as seller non performance... i just dont know why she thinks she can charge me £35 just to make a profit, shes obviously unhappy they all sold for 99p ... its just so wrong. think im gunna give up on ebay after this. iv had too much hassle lately off sellers and non payers. tut :(



You are right, she only wants to wriggle out of it, let's hope she gets no bids next time!
I have FREQUENTLY sold stuff that I thought would have made more, but I have stuck by my word and posted it out, also have underestimated postage but still sent it. I am fed up with Ebay as well and rarely bother now. Theres a lot of tat on there and as I said before you might have been disappointed. Funny how these sellers say they are selling it for someone else when theres a problem, as if to excuse themselves.

You might like to see if your local NCT (National Childbirth Trust) has any babystuff sales, they are apparently excellent.
banned#33
tinkerbell28
People are forgetting here she can't be reported as NPS it will hold no weight op however CAN be reported as a NPB, the postage costs were on the listings, when you bid you agree to pay the costs as per the listing, the seller does not have to sell for anything less than the winning inclusive bid, regardless of any arrangement or whatever. Out of order or not.


what tinkerbell said :thumbsup:
#34
get the phone number and give them a ring. (if possible record the call)
#35
If u still have her reply to u asking about arranging a courier ,copy and paste it when u complain to ebay.
suspended#36
haven't read all the replies (sorry lazy i know),

but it is clear shes making a profit on the delivery charge, which doesn't count towards the Final Valuation Fee's to ebay! If her listing says free to pick up then there shouldn't be a problem.

She's obviously doesn't want to make a lost, but this is ebay sometimes it is to be expected when u have a starting price of 99p. But as tinkabell said there nothing much u can do unfortunately.
#37
Have u sent her any payment?

I have started leaving negative feedbacks now re postage rip off. They then complain back saying u knew the postage charge when u bid.................yes I might have but I didnt know what the ACTUAL AMOUNT was till it arrived. I allow a bit for their packaging etc, but now I shame them by leaving a neg.I have started messaging sellers before they post warning them that if they are ripping me off re. postage then its a neg feedback and a few have adjusted the postage cost.

What is happening to you OP is just outrageous - I would be climbing the walls with anger - call the ebay helpline asap the number is easily found on their website

Keep us updated................p.s. would be good if u told us name of seller:thumbsup:
#38
Jumpingphil
What I have to charge for covers my time packing things up and then taking them to the post office.
I also have to charge for materials in packing up said items.
Then there is the petrol and wear and tear on my car.
And I also have to pay to park so I can visit the post office.
A lot of people think it is over the top if posting and packing comes to 10p more than what they can see has been paid for in stamps.
If you are making a business out of selling on ebay and do a lot of trips to the post office, then costs come down, but, if you only sell once in a while, then P&P costs can seem to be quite high when they are not really.

So I think "allowing them a bit for their packaging etc." might need to be reviewed.

Anyway, back to OP, I hope you get it sorted in a mutually agreeable way.


if u make all of that clear in ur auction then thats fine:thumbsup:
#39
OP, I would contact eBay and explain the situation, it sounds like the seller is trying to pull a fast one, but if she is not willing to sell them without the £35 p&p charge noone can make her send the items.
If she feels pressured into sending the items, she may do something silly like leave out a few of the items to recoup her costs, which will cause disputes and problems etc.
I'd just neg her and go shopping for some other bits.


Jumpingphil
Posting and packing seems to be a cut and dry thing these days when it isn't really.
I have sold a few things on fleabay and charge what some people might think is high postage and packing.
What I have to charge for covers my time packing things up and then taking them to the post office.
I also have to charge for materials in packing up said items.
Then there is the petrol and wear and tear on my car.
And I also have to pay to park so I can visit the post office.
A lot of people think it is over the top if posting and packing comes to 10p more than what they can see has been paid for in stamps.
If you are making a business out of selling on ebay and do a lot of trips to the post office, then costs come down, but, if you only sell once in a while, then P&P costs can seem to be quite high when they are not really.

So I think "allowing them a bit for their packaging etc." might need to be reviewed.

Anyway, back to OP, I hope you get it sorted in a mutually agreeable way.



I agree sellers can add on some reasonable costs for materials and petrol, but I don't agree with the 'I'm charging you for my time' because you chose to put the auction page up and sell the item. Saying that is like telling a shopper in Tesco they can browse the aisles for free but have to pay to put their items through the cashier.
The cost of time and effort should be included in the cost of the item itself in my opinion.
#40
Jumpingphil
Shouldn't have to.
Unless you are one of the few people who live next door to / on top of, the post office, you are going to incurr most, if not all, of these costs.
And if you do live next door / on top of a post office, you still have materials and time to take into account.:thumbsup:


well actually as I live in Glasgow there are many post offices...............and none that incur a distance that would justify "wear and tear" on my car etc. Yes If I was to travel in excess of 50 miles to post said parcel then I would consider bumping up my postage charges.

Also I have sold loads on ebay and like most people, pass a post office at some point, so dont add on a charge to my P&P for the actual journey to the PO.

I also dont charge any of my buyers for 'my time' as it doesnt really take long to parcel up an item and drop it off at post office as am normally out and about anyway

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!