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lost my mobile

dilatedpupils Avatar
9y, 9m agoPosted 9 years, 9 months ago
I lost my mobile earlier today on a bus. I phoned the bus company to report it and they said they would contact me if they found it. I then tried to report it lost to the police but they told me I must make sure it is lost because the bus company may still have it!

I tried to phone my network but I was warned I would need a crime referance/lost propety number. Add to that the 30-60minutes I had to wait in a queue so I decided hang up.

I want to know if I can claim back the unused credit on my mobile(PAYG) as I have checked the balance and it is still the same.

Any ideas what I should do next?
Thanks
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dilatedpupils Avatar
9y, 9m agoPosted 9 years, 9 months ago
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#1
You should cancel your sim card(you can keep your number) and ask your provider to send you a replacement sim card. This will cost about £10 for a replacement, some providers will do it free if you have a crime number. Your credit (if not used) should transfer over as the money is on your number not your sim card.
#2
Sorry to hear about you troubles,

How much money was on the sim and what is the phone worth?
#3
oh bad luck, hopefully they will find it and give it back to you.
#4
gd_miester
Sorry to hear about you troubles,

How much money was on the sim and what is the phone worth?


The phone cost me £50 and there was a tenner on it. :-(

How do I go about cancelling my SIM can i do so in an Orange shop on the high street? It takes forever to get anywhere on the customer care service.
#5
i would ring them this is from their web site




Who should I contact if my phone is lost, stolen or damaged?

You must inform Orange immediately on the following numbers so that we can prevent your phone being misused:

* 07973 100 150 if you're on pay monthly
* 07973 100 450 if you're on pay as you go

If you're an Orange Care customer, please obtain a loss or crime reference number so that you can make a claim and we can send your replacement phone - all claims must be made within 24 hours of the incident.

If your phone is lost you must report the loss to Orange and also obtain a lost property reference number within 24 hours of discovery of the loss.

If your phone is damaged please call Orange as soon as possible to advise of the damage.

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