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Lost my Phone!

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Hey, I lost my phone the other day, I'm on contract, with 5 months remaining, I don't have any insurance for the phone and was wondering what options I have...? If I call up my network, is it likely… Read More
pompeycurry Avatar
6y, 11m agoPosted 6 years, 11 months ago
Hey,
I lost my phone the other day, I'm on contract, with 5 months remaining, I don't have any insurance for the phone and was wondering what options I have...?
If I call up my network, is it likely that they'll be able to send me a new sim for the existing contract?
Or will I have to honour the rest of my contract AND get another contract for me to use?
Or will Orange allow me to cancel my contract?
Help is appreciated!
pompeycurry Avatar
6y, 11m agoPosted 6 years, 11 months ago
Options

All Comments

(15) Jump to unreadPost a comment
Comments/page:
#1
Call the network, they will block the current phone assuming they or you have the IMEI number. I am sure they will issue you with a new sim card to use your remaining months of contract on. If you dont let them know then if someone picks up your phone and rings premium rate numbers to the tune of £100000 you will be liable!

I doubt they will allow you to cancel the contract.
#2
Why don't you call them and find out?
#3
Nope, they will send you a sim for your existing contract (which they charge about a tenner for!)... And you'll have to carry on as normal until your contract is up. Have you not notified them already? What if someone is using it, running up the bill?!
#4
You have called them and had the phone blocked ? You're liable for all calls made until you do !

They'll send you a new sim, they won't cancel the contract which will just carry on.
#5
They will send u a new sim for free,but u will have 2 finish ur contract.
If you want to end your contract early u will still have to pay a charge for the months left.
Hope this helps you.
#6
You have tell them straight away as previously said above so they can block the sim on the phone you lost and to stop any more calls being made. You will be sent a new sim to put in another phone (which you will be liable for) and continue with the contract.
#7
When i lost mine they charged me £15 for a replacement sim, then i just bought a cheapy phone for the remainder of the contract. You must ring and cancel your sim that was in the phone. They wont cancel the contract. You can claim off your house insurance in some cases.
#8
gar81
They will send u a new sim for free,but u will have 2 finish ur contract.
If you want to end your contract early u will still have to pay a charge for the months left.
Hope this helps you.


I've read that Orange charge £15+ VAT for a replacement Sim Card :oops:

Also, this has been taken off their website
"What to do if your SIM Card is lost, stolen or damaged

12.2 You must inform us immediately if the SIM Card supplied to you is lost, stolen or damaged. You will remain liable for all Charges incurred until you do so. We will send you a replacement SIM Card as soon as reasonably practicable, but we reserve the right to charge you for doing so".
#9
You lost your phone THE OTHER DAY ???

There is probably £10000's worth of calls to Nigeria on your bill now , ring them ASAP !
#10
sometimes networks and service providers will do what is called a 'stolen upgrade' on producing a crime reference number. Give them a call and see if they do such a thing themselves. May work or it may not but without asking you have a no answer anyway
banned#11
simplyjimbo
sometimes networks and service providers will do what is called a 'stolen upgrade' on producing a crime reference number. Give them a call and see if they do such a thing themselves. May work or it may not but without asking you have a no answer anyway


Usually a stolen upgrade adds a new contract term to your existing contract
#12
Paddy Charlie;8944572
Usually a stolen upgrade adds a new contract term to your existing contract


I guess that is better than just having to run out a contract with no phone or one you don;t really want
banned#13
simplyjimbo
I guess that is better than just having to run out a contract with no phone or one you don;t really want


Depends on length of the contract and phones on offer as the OP would be stuck with the new phone for the remainder of the 5 months of the contract plus an entire new contract. And he won't be able to haggle with retentions team at end of his current contract for a better deal or look around for a better deals with other providers after the 5 months
banned#14
But losing something isn't a crime?
#15
lumoruk
But losing something isn't a crime?


No, but if someone else finds it and starts to call on it you'll end up with a very large bill...

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