The HMRC has employed nearly 150 staff to help those that have been cut off from their tax credits.Concentrix
, the US firm which manages the tax credit system in the UK, has come under scrutiny after multiple reports of people being unfairly treated by the company and had credits stopped.
The Treasury has revealed 120 cases since last October where Concentrix did not “fully” meet performance criteria set out in its contract, according to the BBC. However, that number may actually be higher. Concentrix Mums, a Facebook campaign group with 7,300 members have reported hundreds of people have been affected by the errors. Jon Thompson, HMRC’s chief executive, said: “We want to reassure customers who have had their tax credits stopped that we will prioritise their cases, and make sure that they are processed as quickly as possible.
“While it’s right that we ensure that tax credits customers only receive the money to which they’re entitled, it is vital that those customers have a high level of service."So, what can you do if your tax credits were wrongly withdrawn?
HMRC says that it will prioritise your case and process it as quickly as possible.
If you can provide information to show that you were entitled to tax credits then you will have your money backdated for any period where payments were stopped.
While Concentrix's contract ends in May of next year, HMRC has advised that Concentrix will continue to deal with these cases until then. To appeal, you can either call the number on the decision letter or write to the department that issued your letter and say that you want “mandatory reconsideration”
.You must explain why you think the decision is wrong and have evidence to support this.
This will usually take one month to process
, however, the there is no guarantee.
If you’re still unhappy then you can appeal. If you live in England, Scotland or Wales then you can contact the Social Security and Child Support Tribunal and in Northern Ireland, it’s the Appeals Service Northern Ireland.