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LOVEFiLM

EN1GMA Avatar
5y, 10m agoPosted 5 years, 10 months ago
How are they for cancellation? do they try the hard sell or just allow canecel without hasle.

Ive got a 1 month free offer and seeing as there is not contract, it states you can cancel anytime. just wondering if they try the hard seel when cancelling or not?

I know they will try to keep me on and I dont mind that, its just that i cant be arsed being on the phone for ages whilst they try to tempt me to stay on.
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EN1GMA Avatar
5y, 10m agoPosted 5 years, 10 months ago
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Comments/page:
#1
Hope you went through Quidco / TCB? Earn yourself ~£17!
#2
Cancel online after 10pm - their phone lines should be closed then, so they can't give you any hassle.
#3
even when i've rung theres never been any hassle.just a quick, "ok il close your account"
#4
flamingcarrot
Cancel online after 10pm - their phone lines should be closed then, so they can't give you any hassle.

Yep, go online after 10pm and the option is then there to cancel and then your don't even need to talk to them :)
#5
I rang up yesterday to cancel and the fella kept trying to keep my subscription going by first offering a free month plus the month i have to pay for and then he said that he noticed that I usually have about 1 dvd a month! He couldnt be more wrong, Ive had it for 3 months and rented like 22 DVD'S.

Anyway I just kept saying no I just want to cancel so he did it in the end but 2 DVD's had already been sent out. so they shouuld arrive today but they have to get them back before sunday otherwise i'll have to pay for another month, the only bad thing really/
#6
I cancelled no problem over the phone. They have contacted me a few times after offering free months to try and get me to re-join but no hard sell.
#7
Will sign up then. anyone tried the ps3 streaming service? any good?
#8
EN1GMA
Will sign up then. anyone tried the ps3 streaming service? any good?


The streaming service is pretty good. Not the greatest range of films, but enough quality ones there. They have added some quite recent stuff of late - The Assassination of Jesse James, The Road, Precious, The Girl Who Kick the Hornets Nest (or whatever it is called). There are a lot of decent documentaries on there as well, as well as some World Cinema classics.
#9
Its past 10pm... and I'm getting the following message when i go to cancel my account:

Cancel my account

To confirm your cancellation please call us on 0800 091 1514.
Alternatively, if you are calling from a mobile or are unable to connect to freephone numbers, you may wish to call on 020 8631 0020.

A member of our Customer Services team is standing by waiting to speak to you. They will be able to take you through the rest of the cancellation process.

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