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Lovefilm - cancel direct debit - what will happen?

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Hi, im in a sticky situation with lovefilm. i want to cancel my account but one of the movies i sent is still in the post. i sent the bluray back on wednesday, and they still have not recieved the mov…
kaisar Avatar
5y, 11m agoPosted 5 years, 11 months ago
Hi, im in a sticky situation with lovefilm. i want to cancel my account but one of the movies i sent is still in the post. i sent the bluray back on wednesday, and they still have not recieved the movie because of the bank holiday on friday and today. my payment is due tommorow and i am skint.

i have just called and they put me on the basic package, i mentioned i cant use the account due to playstation being down so that they would either delay my payment date or give me compensation, but the only thing they offered was an extra movie a month.

what will happen if i cancel my direct debit? (online banking)
would they bother chasing me up over a £5?

any help much appreciated.
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kaisar Avatar
5y, 11m agoPosted 5 years, 11 months ago
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banned#1
It's not done by direct debit is it?
#2
master_chief
It's not done by direct debit is it?

must be, money comes out every month.
#3
kaisar
master_chief
It's not done by direct debit is it?

must be, money comes out every month.


Possibly standing order, or just payment via card same date each month. Im sure they do it via bank card details and not DD though.
banned#4
kaisar
master_chief
It's not done by direct debit is it?

must be, money comes out every month.


I've never set up a direct debit with them and it never showed up in my list of DDs.
#5
is there any way that i could cancel the standing order/DD?

and would they actually chase me up for the £5?
#6
master_chief
kaisar
master_chief
It's not done by direct debit is it?

must be, money comes out every month.


I've never set up a direct debit with them and it never showed up in my list of DDs.

just checking my account now, will let u know
banned#7
kaisar
is there any way that i could cancel the standing order/DD?

and would they actually chase me up for the £5?


Cancel your bank card maybe? Phone your bank?
#8
It's done by card - monthly.
#9
28 Mar 2011 POS **** 26MAR11 , WWW.LOVEFILM.COM , 08444820123 GB - 14.99

your right, its not DD, what is POS?
banned#10
I would imagine they don't use DD so people can't cancel so easily without going through proper process.
#11
Point of Sale?

It's card anyway
#12
t0mm
It's done by card - monthly.


how do i cancel it, over the phone?

more importantly, what will happen if i dont pay?
#13
kaisar
t0mm
It's done by card - monthly.


how do i cancel it, over the phone?

more importantly, what will happen if i dont pay?

Ring your bank and tell them you've lost your card, they'll cancel this one and issue you a new one.

Depends wether your bank gives you an unplanned overdraft or not - if not - i suspect nothing

if they do they'll probably charge you a fee.
#14
the ONLY way of stopping the payment will be to phone the bank and say your card is lost. They will cancel it and issue a new one with a different number
#15
They'll send big Dave round
#16
Thats what happened to me before this is what i done, i chenged to the lowest package, i allowed them to take payment and deleted everything on my list, and contacted lovefilm, they refunded me, this is the email they sent:

Dear xxxxx,

Thank you for your recent query.

I can confirm that your account, registered under the email address
'xxxxxxxxxxxxx', is now completely cancelled with effect from
11/12/2010 as requested.

This means that no further DVDs will be sent to you and no further
payments will be debited from your bank card.

We would like to inform that we have requested a refund (subjected to
approval) of £7.99 on your account and we request you to wait up to 3 to
5 business days to receive this amount back.

Should you have any other questions please do not hesitate to contact
us.


HTH
#17
MR1123
Thats what happened to me before this is what i done, i chenged to the lowest package, i allowed them to take payment and deleted everything on my list, and contacted lovefilm, they refunded me, this is the email they sent:

Dear xxxxx,

Thank you for your recent query.

I can confirm that your account, registered under the email address
'xxxxxxxxxxxxx', is now completely cancelled with effect from
11/12/2010 as requested.

This means that no further DVDs will be sent to you and no further
payments will be debited from your bank card.

We would like to inform that we have requested a refund (subjected to
approval) of £7.99 on your account and we request you to wait up to 3 to
5 business days to receive this amount back.

Should you have any other questions please do not hesitate to contact
us.


HTH

did they offer the refund, or did you have to call them?
#18
I emailed them and they offered refund as you can see from the email, never called them
banned#19
I just got my account frozen lol

not my fault though
#20
If its a card payment then you can't cancel it and I'm pretty sure it is a card payment and not a dd as when our last card expired we forgot to provide them with new details and they put our account on hold until we sorted it.
banned#21
kaisar
cant stand these c***ts, i order band of brothers bluray, instead of sending me 2 blurays at a time, which i was pay for, they sent me one disc at a time, so i had to wait 2/3 days for the second disc to come.

plus has anyone spoke to any of the foriegn call centre staff,

Hello my name is max, NO YOUR NAME IS MR SINGH!!!

good to see xenophobia / racism is alive and well NOT!
#22
csiman
kaisar
cant stand these c***ts, i order band of brothers bluray, instead of sending me 2 blurays at a time, which i was pay for, they sent me one disc at a time, so i had to wait 2/3 days for the second disc to come.

plus has anyone spoke to any of the foriegn call centre staff,

Hello my name is max, NO YOUR NAME IS MR SINGH!!!

good to see xenophobia / racism is alive and well NOT!


LOL, in my opinion, why do they need to use fake names. i will make a new thread, to get some opinions from hotukdeal community.
#23
Just ring your bank and say you have a small direct debit/standing order due to leave your account tomorrow and you don't have the money to pay it. Ask them if they can provide you with a small overdraft just to cover the amount of the bill. I know people who have done that and the bank has given them it completely free of charge. Just make sure to explain that you literally have no money and you don't want to go overdrawn. They may well be sympathetic and help if it's just a one off and for a very small amount. I think it is certainly worth a shot.
banned#24
LoveFilm were amazing with me when I cancelled. They had not received my last DVD I sent back so said I couldn't close the account till they did.
I chased them a couple of times and the lady finally said, not to worry and she cancelled my account there and then regardless of them receiving the DVD.

Great service.
#25
Hahaha... Lovefilm call centre are so funny. I took out a free trial offer and got loads of free goodies like a Marks & Sparks gift voucher. But when it came to cancelling at the end of the trial period I was faced with the near impossible task of confirming my details. It literally took half an hour with me having to repeat everything letter for letter over and over again. Yet again and again I was still having the guy read them back to me inaccurately. Fun!
1 Like #26
NUMBER8GAMESTER
Hahaha... Lovefilm call centre are so funny. I took out a free trial offer and got loads of free goodies like a Marks & Sparks gift voucher. But when it came to cancelling at the end of the trial period I was faced with the near impossible task of confirming my details. It literally took half an hour with me having to repeat everything letter for letter over and over again. Yet again and again I was still having the guy read them back to me inaccurately. Fun!

lmao typical, what an accent :) Hellloooooooooooo

they pronounce theres words longer, and best of all their names LMAO

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