I looked into canceling my LoveFilm account last week as my trial was coming to an end and i wasn't happy that was wasn't recieving the games and dvds i wanted. When i checked it out there was a nice form in the myAccount section to cancel your account. All you had to do was say why you were cancelling. Anyone remeber this? Anyway at the botton of the page there was a note that said any outstanding rentals need to be returned within 7 days of canceling you account. Anyway i sent back what dvds i has yesterday and they have already dispatched some more according to the website. Anyway my trial is up in a couple of days so I clicked on the cancelation button to find that form had been repleaced by a phone number, with no mention of the 7 days. I called them and spoke to a lady who could bearly speak english. I asked to cancel but she told me that because the dvds have been dispatched i can't. I mentioned about the 7 days notice i saw and she asked me to find it in the T&C, needless to say it wasn't there. Did i dream this up or have it alll changed conveniently to catch me at the end of my trial?
Thanks for any responses.