I took up Lovefilm's offer to come back to them and get 3 months for the price of one. At the time, they had unlimited account freezes, where that time would be added onto my account upon de-freezing. That was very convenient for me, as I am away quite a lot.
Now they have merged with ScreenSelect, they have changed that. The freezes are gone, and the only thing left are "holidays", max 2 weeks at a time and max 4 weeks per year. Anything more than that is charged at £1/week! Also, the "holiday" time is NOT added onto my account, but my next billing amount is reduced accordingly.
Now, this does not suit me at all, as I do not plan to stay with Lovefilm after the 3 moths are up. I am still away quite a lot, and I can not use my freezes, which was the reason I signed up with them. I have emailed and called them a number of times, and they just say that they can change their terms and conditions whenever they want, and that's it. I have paid for my service in advance and they just do not care at all. I am furious.
Do I have any rights here?