Lovefilm have finally cottoned on to the multiple free trials - be warned!!! - HotUKDeals
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Lovefilm have finally cottoned on to the multiple free trials - be warned!!!

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Received this today: Dear customer, I am writing to you today in regards to the LOVEFiLM DVD Rental account registered using this email address at the postcode XXX XXX, which was set up by you o… Read More
IWannaBeAdored Avatar
8y, 2m agoPosted 8 years, 2 months ago
Received this today:

Dear customer,

I am writing to you today in regards to the LOVEFiLM DVD Rental account registered using this email address at the postcode XXX XXX, which was set up by you on 09/04/2009.

It has come to our attention that there are a number of similar accounts registered on file with LOVEFiLM DVD rentals using the same details, and that on all those accounts, including this one, a large number of free promotional periods have been redeemed. In fact so far to date across the various rental accounts, there has been a total of 31 free months worth of service used. Whilst we have permitted this to be the case so far, Im afraid it is entirely impossible for us to continue to allow this situation to continue; these promotions were never intended to be used in this fashion.

As we have allowed the free time to be redeemed on this account to date we are not proposing to make any charges for services used so far. However Im afraid it is now necessary to ask you to start paying for the service if you wish to continue to use it. As such, this account has been placed on hold whilst we resolve this situation and no further rentals will be dispatched until that can happen.

May I please ask you to reply to this email to confirm if you wish to continue using the service on a monthly paid subscription basis on this account, or if you instead wish to cancel the account? If you wish to cancel the account, please let us know so that we can take the necessary action. Please note that all discs must arrive back with us for any account to be cancelled. You can check which discs are outstanding in your account online at any time.

If we do not hear back from you within the next 7 days, we will assume that you wish to use the service and we will process a charge for the first months subscription. If you wish to cancel the account, you will be permitted 14 days from todays date to return the discs. If you fail to return the discs in this time we will process a charge for the first months subscription.

We do apologise for any inconvenience this matter may cause. We look forward to hearing from you very soon.


Kind regards,

--
Escalation Team
Customer Services
LOVEFiLM.com
Find the films you want to watch
http://www.LOVEFiLM.com
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IWannaBeAdored Avatar
8y, 2m agoPosted 8 years, 2 months ago
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(32) Jump to unreadPost a comment
Comments/page:
#1
Oops Youve been busted!!
#2
Can't believe it took them so long
#3
31 months! lol good effort!
banned#4
lol 31 months
banned#5
Phew I thought I was rumbled there myself but email I got from them is just cinema essentials
#6
Good spot.
banned#7
To be fair to Lovefilm, that email is worded very well and it seems fair enough really. 31 months is taking the **** (but I don't blame you) - so I say fair play to Lovefilm for not resorting to silly threats etc.
#8
Just 31 months.... light weight! :whistling:

Lovefilm T&C's used to say only one free trial but used to permit you one further comeback free trial. I'm not sure if that has stopped as well.
#9
They wouldn't give me a second free trial inspite of using new email addy. They found me out each time.:p
So well done on 31 months:thumbsup:
#10
I find it funnier that love film source some of their software from Amazon, I had a couple of DS games up for sale last week and they bought one, lol :p

Mike..
#11
lol 31 months! You did well - how did you do it? I tried it before with same email address to get another trial - u use lots of email addys?
#12
Marina
They wouldn't give me a second free trial inspite of using new email addy. They found me out each time.:p
So well done on 31 months:thumbsup:


yes same here...they arent stupid, so dont know how op did it!
banned#13
Just use differnt postcode, email address and bank account and it works.

I'm on about month 13 of freebies :)
#14
Paddy Charlie;5008344
Just use differnt postcode, email address and bank account and it works.

I'm on about month 13 of freebies :)

You mean different address or same first line of address, but different postcode?
#15
If I clear my cache and have to log on, their page it says I have 3 accounts with them under the one email address (since 2005 if you include Screenselect) so they cant say they haven't known who I was! I guess maybe forgetting to cancel twice and paying for just a couple of months during that time helped!
banned#16
Marina
You mean different address or same first line of address, but different postcode?


Last one I set up just had a different postcode but all other parts of address were the same. I just changed a C to a D and worked a treat
#17
Its no wonder companies are going under with antics like this going on:roll:
#18
I got one of the the other day aswell.

Dear customer,

I am writing to you today in regards to the LOVEFiLM DVD Rental account registered using this email address at the postcode , which was set up by you on 11/04/2009.

It has come to our attention that there are a number of similar accounts registered on file with LOVEFiLM DVD rentals using the same details, and that on all those accounts, including this one, a number of free promotional periods have been redeemed. In fact so far to date across the various rental accounts, there has been a total of 6 free month’s worth of service used. Whilst we have permitted this to be the case so far, I’m afraid it is entirely impossible for us to continue to allow this situation to continue; these promotions were never intended to be used in this fashion.


blah blah blah,

they also said my account would be locked and i would have to pay for it so i emaild them complaining and havent heard anything back and my account is still active...
#19
Paddy Charlie;5008525
Last one I set up just had a different postcode but all other parts of address were the same. I just changed a C to a D and worked a treat

Ah, thats where I went wrong:p. But I don't need free rentals as we won't get time to watch them anyway.
#20
Marina
Ah, thats where I went wrong:p. But I don't need free rentals as we won't get time to watch them anyway.


same here....no time! You did well op - over 2 years!
banned#21
Hahaha. 31 months! Classic!
#22
lol, serves you right, freeloader!
#23
lastlaststar
I got one of the the other day aswell.

Dear customer,

I am writing to you today in regards to the LOVEFiLM DVD Rental account registered using this email address at the postcode (EDITED FOR YOU), which was set up by you on 11/04/2009.

It has come to our attention that there are a number of similar accounts registered on file with LOVEFiLM DVD rentals using the same details, and that on all those accounts, including this one, a number of free promotional periods have been redeemed. In fact so far to date across the various rental accounts, there has been a total of 6 free month’s worth of service used. Whilst we have permitted this to be the case so far, I’m afraid it is entirely impossible for us to continue to allow this situation to continue; these promotions were never intended to be used in this fashion.


blah blah blah,

they also said my account would be locked and i would have to pay for it so i emaild them complaining and havent heard anything back and my account is still active...


You might want to edit your personal details (POSTCODE) out.
1 Like #24
Bhav007
You might want to edit your personal details (POSTCODE) out.


I sent him a message about his postcode!
#25
where did all this junk mail come from and who signed up for hot male weekly.
banned#26
can one subscribe to LOVEFILM and hire 360 games for free? 1 or 2 months trail would be great!
#27
Rosed
can one subscribe to LOVEFILM and hire 360 games for free? 1 or 2 months trail would be great!


Yes.

3 month free trial, click the link for i want to rent games and select the 3 discs at a time package.
banned#28
Jetpac
Yes.

3 month free trial, click the link for i want to rent games and select the 3 discs at a time package.


any LOVE FILM links / offers
#29
Rosed
can one subscribe to LOVEFILM and hire 360 games for free? 1 or 2 months trail would be great!


Rosed
any LOVE FILM links / offers


serch the site, there are several threads.
#30
Rosed
any LOVE FILM links / offers


heres the 3months free code - n4gdxa7wx :thumbsup:
#31
haha, that's hilarious!

31 months, top job!
banned#32
lastlaststar
heres the 3months free code - n4gdxa7wx :thumbsup:


cheers... is it basically, hire dvd/games, send back when finished, hire some more?

edit: I've added my 10 titles to my list... do I now just wait for my 1st two games to drop through the letter box. where do return them to?

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