I made an order on the 16th as it stated on the website in huge writing that all Christmas orders were being upgraded to next day delivery. I only ordered from after seeing this advertised. I received an email confirming dispatch and noticed it said on the email that delivery would be up to 5 days. As I had only ordered as it was next day delivery I called and questioned this. I was told that ‘yes, it has been sent next day delivery however we have not had time to update the automatic emails’.
As my order has not arrived I called again today to be told that ‘it’s in the small print that they can't guarantee that items will be sent next day delivery’. Absolutely shocking. Why advertise something that you are not actually doing! I asked the member of staff if he thought this was misleading and he agreed that it was ‘very misleading’. Their own staff agree that this is bad practice.
I totally understand that there are problems with weather and obviously it’s very busy due to Christmas, however I have zero understanding that they are allowed to advertise something they are not actually doing!
Rant over! Now I need to go buy about 7 christmas presents in my lunch hour arghhh!!