Hi, i am on a £30 a month tariff and have 6 months left on my contract. T-mobile allow you to chage your tariff at any time, providing that its higher.
I recently phones them, and asked if i could change to a £75 a month tariff, and as you would expect, they said 'ofcourse, why not'. But when i asked them, if i can, if i later changed my mind, return back to my former £30 tariff, since it seems like they dont offer it anymore. This is where i started to get conflicting answers. Some operators have said 'yes u can, anytime', some have said 'no it dont exist anymore unless u are on it' and some have said that 'you can upgrade but u cannot downgrade, unless u are within ur last contract month'.
I called back a few times to ask the same question and the general concensus regarding the matter is the latter view mentioned above, that u can upgrade but not downgrade.
I am slightly annoyed about this, but do not agree. Let me explain. I can understand if they had the 'no downgrade' policy on new contracts, since it would prevent people from getting decent phones for next to nothing on expensive tariffs and then downgrading a month later, so it would be in the interest of t mobile not getting exploited etc, but i dont understand why this would exist for consumers, who signed up for a contract of X amount a month, who then want to move to a more expensive tariff, but are then penalised by not having the option to downgrade back to their former tariff, on which they originally bought the contract. Surely by reverting back, you are not scamming t mobile or getting away with any extra incentives or infringments, since when migrate to a higher tariff, as an existing customer you do not get any extra benefits, then if you were a new customer, if this makes sense.
Anyways, has anyone got any light on this? Have you had a similar problem with t mobile or any other operator? I wanted to change my tariff to one thats 2.5x what i currently pay, but because they are being greedy bastards and taking unfair advantage, when they are the ones that benefit, i have decided not to change my tariffs, although, if i did, i dont think i would of changed back....but its just the option of not being able to, with no good reason.
When i questioned this btw, they told me that its in their terms and conditions. I asked them to show me where. They couldnt find their own t&c's on their own website and started quoting me. She then said she would send the t&c's to me. But it said something along the lines 'that they will not allow you to change the tariff from the one you entered into at the beginning of the contract', and she then said that as a goodwill gesture they let people. I pointed out to her that it doesnt say anything about not being able to downgrade once you upgrade and if they allow people to go higher on goodwill, then it should be able to be reversed. Anyone agree? Also, wouldnt downgrading be if you went lower then what u actually started out with?
Its bad enough that they get you on a 18 month contract (average), reserve the right to amend their t&c's, but then also have bull shit rules like the above mentioned.
Any thoughts? Anyone know if what ive been told is right? and if not, how do i ensure that i can get the official view in writing etc?
Thanks for reading my rant. And sorry lol.