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MandM direct returns.....

£0.00 @ MandM Direct
Im confused about returning a item to mandm direct. I have the pre paid shipping label. But it still asks me to pay £3.99 to return it at a collect+ location. The item im sending back is £8 so theres … Read More
J4GG4 Avatar
5y, 10m agoPosted 5 years, 10 months ago
Im confused about returning a item to mandm direct. I have the pre paid shipping label. But it still asks me to pay £3.99 to return it at a collect+ location. The item im sending back is £8 so theres no point doing this if thats the case.

Can anyone confirm?
Other Links From MandM Direct:
J4GG4 Avatar
5y, 10m agoPosted 5 years, 10 months ago
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#1
was in this situation myself not that long ago,i still had to pay at post office but mandm refunded the money to my credit card along withthe credit for item returned.
#2
I sent something back a month ago on a pre paid label at a collect plus without paying anymore, did you pay m&m £1.49 for the label when you ordered?
#3
GRGO140
I sent something back a month ago on a pre paid label at a collect plus without paying anymore, did you pay m&m £1.49 for the label when you ordered?

MandM were doing a special deal where the return label came free. If i goto the collect+ website to find my local collect+ store, it wont tell me the exact address untill i pay £3.99......
#4
J4GG4
GRGO140
I sent something back a month ago on a pre paid label at a collect plus without paying anymore, did you pay m&m £1.49 for the label when you ordered?
MandM were doing a special deal where the return label came free. If i goto the collect+ website to find my local collect+ store, it wont tell me the exact address untill i pay £3.99......
Oh i hadnt realised that there was an offer, sorry,
#5
So with my label, am i right in thinking i can take it to my local collect+??? or do i still pay £3.99???? How to i even find my local collect+ without paying £3.99 first???

What a stupid return service. Obvously made so customers do not bother returning!
#6
J4GG4
So with my label, am i right in thinking i can take it to my local collect+??? or do i still pay £3.99???? How to i even find my local collect+ without paying £3.99 first???

What a stupid return service. Obvously made so customers do not bother returning!

i have just googled collect plus and it gave me a box to put post code in with out charging 1st try that, when i paid for my label there was collect plus just down the road, and i put it on parcel and took it in and they gave me a returns receipt,
#7
If you paid or chose the prepaid returns label at checkout then you should have a label at the bottom of the documents which you can peel off. It will say Collect+ on it, this is the one you need to stick on your package and take it to the shop. You should only need to use the collect+ website to check where your nearest collect+ service store is.

If you haven't purchased the prepaid label, you can return however you want, or you can purchase a postage label from the collect+ website and choose mandmdirect there because mandmdirect and collect+ work together, so the address will be on the label automatically.

If you want to choose your own delivery method, the address is:

MandMDirect.com - Denmark
Returns Department
PO Box 6
Leominster
Herefordshire
UK
HR6 0YH

Make sure you choose recorded delivery!

Edited By: Kazaam on Jul 30, 2011 13:42

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