Does this letter make sense? Any one complained to mcdonalds before? Is the correct address to send the letter to this one?
McDonalds Restaurants Ltd
11-59 High Road
London N2 8AW
THE LETTER UPDATED 16/04/08:
To whom it may concern,
This is a formal complaint about the McDonalds restaurant located at Potts Street, Byker, Newcastle upon Tyne, NE6 1ED.
My girlfriend and I entered the restaurant at about 20:00 on the 04/04/2008, we both ordered a quarter pounder meal each, one large and one regular, both meals were ready in a timely manner, I sat down and took a bite out of my burger only to realise that it was only partially cooked, there was liquid blood from the beef at the bottom of the burger box and the burger itself was as raw as a blue steak, the chips were also stone cold.
I returned to the counter to alert the staff who got the manager, I wouldnt have taken it back just for the cold chips, as from frequent visits to your restaurants I find that cold chips are part of the menu, but the burger was inedible so I had no choice. The manager apologised and told me he would replace the burger and both of the chips and this would only take 2 ½ minutes, 15 minutes later I returned to the counter as I could see the new burger was ready however all the staff had forgotten I was even there waiting for a new one, I asked for a refund as I now had to be somewhere and only nipped in as I thought it would be fast food, the manager then calculated how much the quarter pounder, 1x medium chips and 1x large chips cost and refunded me for them and not the two cokes and one burger.
I did not realise until leaving the restaurant that he had charged me for the 2x cokes and 1x burger. I have taken this as a complete insult as I dont only expect to be paying for the food however for the service also, if he would have refunded the whole amount in the first place I would have probably said to charge for what we had eaten/drunk.
The raw burger is a serious health and safety issue and if I had not realised so early I might have become very ill and also had to miss work. I am considering contacting the Environmental Health and the Food Standards Agency if this issue is not resolved.
This is the first official complaint of my life as I dont normally like to complain however on 04/04/2008 your company really let me down. I would like a reply within 14 days of you receiving this letter as I sent an email to your company from your website feedback submission form 12 days ago and I still have not had a reply.