Micro-Direct - poor customer service -avoid - HotUKDeals
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Micro-Direct - poor customer service -avoid

catwoman Avatar
9y, 3m agoPosted 9 years, 3 months ago
I sent a faulty monitor back over 10 days ago -i had to pay their courier upfront too and i still have not got my refund ! I have sent several emails and had no reply - i rang and they have recieved it and it is faulty -but the refund wont be in my bank until next Monday 10th Sept!!! Thats over 2 weeks and i can't buy a new monitor until i get the refund !!
Well p----ed off at this company -will never use them again !:x
catwoman Avatar
9y, 3m agoPosted 9 years, 3 months ago
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Comments/page:
#1
They are very good with me ............... only cos i no sumone that works there
[mod]#2
Always been good with me too. Sorry you seem to have had a problem :-(
#3
I have returned faulty items to them before and although they have been slow they do resolve the problems without any hassle.
#4
I bought £1000 worth of PC equipment form them last year. Had a few problems with a particular part recently. I sent it back to them after 6 months of having it. They recieed it on a Monday, it was checked and a replacement sent to me by the Wednesday. Cant fault that really.

Seems the OP has been unfortunate which happens to all of us at some point with companies.
#5
Similar experience with this outfit, I avoid now.:x :x :-(
#6
They have been good with me no problems when I've used them.
#7
it's pretty much standard time to get the funds cleared back in your bank + sale of goods act means they must refund the postage cost

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