Misprice problem from Dell
Hi guys, I am sorry my first post here is a plea for help and not an amazing deal, but my lurking has given me the impression I at least won't have my head bitten off!
My problem is that I paid a very good price on an item from Dell and received a bog standard item. What I ordered was a Creative x-fi Fatal1ty FPS soundcard, for about 50 quid. The next cheapest online was 90 quid but what with it being the January sales it wasn't an obvious misprice like the old £1 TVs. This is what was listed and specified on the page I ordered from, and the item present on my online receipt I received via email. I ordered on the 8th and the money was taken out of my account very quickly.
So this morning I received a standard 5.1 soundcard which I clearly did not order. I called up customer services who apologised and said I could get a refund and then place the order again for the item I ordered. The lady said that she doesn't know the prices as that is Sales' business, so I've just looked up the items, and here is where my heart sunk - the item they sent is on sale for about 50 quid, and the item I orderded is about £175.
So it seems to me they just thought "oops, we mispriced this and have already taken the money out of his account, so we'll send something else instead so he has to reorder for 3 1/2 times the price and thus we minimise our loses". I'm thinking I might phone up sales as they are the ones responsible for this mess, but what can I say? Do I have any legal leg to stand on? The customer servies people mentioned a possibility of letting me just keep this wrong item as a token of appreciation or whatever, which is a nice gesture, but seems like buying me off knowing I could have saved 2 or 3 times the price (according to Dell's overinflated price for it now anyway, it used to be half price compared to competitors and now it's double).
I really appreciate any advice, thanks guys :)