I posted an ebay item 1st class Recorded Delivery which never arrived. The buyer paid £21 plus P&P. I only paid £10 for the item though it was worth £30. Who should claim back through Royal Mail.? If I claim I can only get the £10 back as I only have proof I paid £10, if the buyer claims she gets her £21 plus P&P back as she has her proof what she paid. is it simpler for me just to refund her in full now and claim back from Royal Mail myself? I don't mind claiming but just wondered what anyone else thought. Has anyone else had this problem?