Hi everyone - I'd be grateful for your collective advice on this one please.
Last November I signed a two year contract with Orange for their iPhone and until March had no issues. On April 1st I lost total network coverage at my home address and for around a 500 metres of my house. I logged the issue with Orange and since then and numerous phone calls to Orange I still have no signal. They've given me three dates the work should have been completed by and they have all lapsed, with no joy. Orange are now telling me the new date is 31st May. They have credited me with the full cost of my contract since the beginning of April which is all fine and dandy but useless if the phone doesn't work.
I've told Orange I want the contract terminated and they said they'll consider this if the service isn't restored by May 31st - but they said the same when they gave me a repair date of May 12th, so I'm starting to get a tad weary.
Am I now within my rights to demand release from my contract or is it totally at the discretion of Orange when and if they'll concede to letting me go ?
Any advice gratefully appreciated - thanks.