Right a very annoying situation....
I looked at my online phone bill (i regstered to view it onine after my last months bill was high). And with VAT and everything I normally pay around £45-£50, I look at the current bill and it said £49, I thought fine.
Today I look at it and its £134 = total for the month, I was
I did go over a lot by text messages, I get 500 included in my price plan (which is crap considering how much I pay). So I phond them up to see what was going on.
The bloke on the phone said that it was the text messages that were causing me the damage, eg paying 12p for everyone I went over on.
He then goes 'ah we can up it to 1,000 free of charge if you like?'
I was furious but I didnt argue (will call back another day) I mean if he can just up it as he pleases why couldnt they of done that way before eg give me 1,000 messages a month instead of the measley 500. Therefore is it worth arguing with them to say my bill wouldnt be so high if they had up my texts a while back which they could of easily of done as I was going over them.
I dont think its very fair that without any care he just upped it for me, yet for the past 7 months been paying the £45-£50 a month for only 500 texts per month, i'd of saved so much money the past couple of months if this had happened earlier.