Two issues that I would like some advice from expert mobile addicts about, regarding phone contracts...
I have been with O2 for about 6 years but 13 months ago when my 18 month contract continued (phone handset upgrade only) they managed to put me on an incorrect tarrif (I lost my 50% extra per month and my 3 months rollover etc). I battled for about 6 months to get this sorted but got nowhere (they did give me some extra minutes but no rollover etc).
I want to leave O2 before my 18 months are up as I feel it is breach of contract and have no reason to stay with the provider. I have in writing that I should be getting the original deal that I am currently still not getting so would presume that in itself is enough proof?
Anyone had similar problems, any advice about how to get the PAC code so I can go elsewhere and transfer my existing number?
Next bit of advice....
When I do get this all sorted out I need to move to a network offering the following at the best price (either consumer or business tariff):
At least 700 cross network minutes
Unlimited landline calls
Vodafone and Orange seem to have fair prices but i'm not sure if there is any difference between the two providers regarding email/internet speed on mobile phones?
I also need a handset that features 'push email' with a decent size screen and fast internet access. I am a Nokia fan but also like the look of the Vodafone V1615. I need the features but it's still got to be simple to use.
I want to deal direct with the provide if possible and not a 3rd party like Phones4You etc.
Any advice much appreciated,